[Eril-l] EBSCO eBooks error

[Electronic Resources in Libraries discussion list]

Hi,
I received this message earlier:
Service Issue Reported – Error When Accessing eBooks via EZProxy
New incident: Investigating
We have received reports of users receiving an error message when accessing the EBSCO eBook Viewer through EZProxy. Our engineering teams have identified the issue and are working to implement a resolution. In the meantime, to temporarily resolve this issue, the following stanza can be added to the Never Proxy section of the EZProxy Configuration file.
viewer.ebscohost.com

Supposedly it's fixed now. I just tested and didn't have an issue.
Best,
Tabitha

Tabitha Ochtera, MLIS, MBA (she/they)
Listen to my name<https://namedrop.io/tabithaochtera>
Electronic Resources and Collection Assessment Librarian
Assistant Professor
Library, Brooklyn College
tabitha.ochtera at brooklyn.cuny.edu
This email was sent during my working hours; feel free to respond during yours.
________________________________
From: Eril-l <eril-l-bounces at lists.eril-l.org> on behalf of Electronic Resources in Libraries discussion list via Eril-l <eril-l at lists.eril-l.org>
Sent: Friday, November 21, 2025 10:33 AM
To: Electronic Resources in Libraries discussion list <eril-l at lists.eril-l.org>
Subject: [Eril-l] EBSCO eBooks error

Hello, We are getting an error message on all EBSCO eBooks when trying to access online full text: An error occurred We are unable to display the content. Please try again later. Just wondering if anyone else is getting the same error. Regina


Hello,



We are getting an error message on all EBSCO eBooks when trying to access online full text:



An error occurred
We are unable to display the content. Please try again later.



Just wondering if anyone else is getting the same error.



Regina Seguin
Electronic Resources Management Librarian
rseguin at excelsior.edu<mailto:rseguin at excelsior.edu>

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