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Hi,</div>
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I received this message earlier: </div>
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Service Issue Reported – Error When Accessing eBooks via EZProxy</div>
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New incident: Investigating</div>
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We have received reports of users receiving an error message when accessing the EBSCO eBook Viewer through EZProxy. Our engineering teams have identified the issue and are working to implement a resolution. In the meantime, to temporarily resolve this issue,
the following stanza can be added to the Never Proxy section of the EZProxy Configuration file.</div>
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viewer.ebscohost.com</div>
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<br>
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Supposedly it's fixed now. I just tested and didn't have an issue.</div>
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Best,</div>
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Tabitha</div>
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<br>
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Tabitha Ochtera, MLIS, MBA (she/they)</div>
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<a title="https://namedrop.io/tabithaochtera" class="OWAAutoLink" id="OWA43dbc7bf-bbfb-492a-8317-a382227a0daf" href="https://namedrop.io/tabithaochtera">Listen to my name</a></div>
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Electronic Resources and Collection Assessment Librarian</div>
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Assistant Professor</div>
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Library, Brooklyn College</div>
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tabitha.ochtera@brooklyn.cuny.edu<br>
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<div id="divRplyFwdMsg" dir="ltr"><font face="Calibri, sans-serif" style="font-size:11pt" color="#000000"><b>From:</b> Eril-l <eril-l-bounces@lists.eril-l.org> on behalf of Electronic Resources in Libraries discussion list via Eril-l <eril-l@lists.eril-l.org><br>
<b>Sent:</b> Friday, November 21, 2025 10:33 AM<br>
<b>To:</b> Electronic Resources in Libraries discussion list <eril-l@lists.eril-l.org><br>
<b>Subject:</b> [Eril-l] EBSCO eBooks error</font>
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Hello, We are getting an error message on all EBSCO eBooks when trying to access online full text: An error occurred We are unable to display the content. Please try again later. Just wondering if anyone else is getting the same error. Regina</div>
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<p class="x_MsoNormal">Hello,</p>
<p class="x_MsoNormal"> </p>
<p class="x_MsoNormal">We are getting an error message on all EBSCO eBooks when trying to access online full text:
</p>
<p class="x_MsoNormal"> </p>
<p class="x_MsoNormal">An error occurred<br>
We are unable to display the content. Please try again later.</p>
<p class="x_MsoNormal"> </p>
<p class="x_MsoNormal">Just wondering if anyone else is getting the same error.</p>
<p class="x_MsoNormal"> </p>
<p class="x_MsoNormal" style="margin-bottom:12.0pt"><b><span style="font-family:Montserrat; color:#642667">Regina Seguin</span></b><span style="font-size:9.0pt; font-family:Montserrat"><br>
</span><span style="font-size:10.0pt; font-family:Montserrat">Electronic Resources Management Librarian
<span style="color:black"><br>
<a href="mailto:rseguin@excelsior.edu"><span style="color:#0563C1">rseguin@excelsior.edu</span></a></span><span style=""></span></span></p>
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