[Eril-l] [EXT] Re: EXTERNAL:Re: Wording of ILL link within discovery service, and reach of your info lit program to new cohorts

Wed Jul 16 15:35:48 PDT 2025

I was about to suggest something quite similar to the language Tony suggests (Request from another library) – while every library I have been a patron of or worked at has used “Interlibrary Loan,” when I worked circulation in a public library and we were trying to promote ILL services, many people were confused by the term until it was explained.

So I do worry that we are losing potential “silent” users who do not use the physical library or ask questions – this may be something that you could test with a focus group, though, to figure out what works best in your particular campus community.

Ari Romero
Licensing and Accessibility Librarian
University of North Texas Libraries

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Subject: [EXT] Re: [Eril-l] EXTERNAL:Re: Wording of ILL link within discovery service, and reach of your info lit program to new cohorts

Our ILL link text is "Borrow from Another Library"; we're a small college with a large population of students who are the first college-goers in their family.  I think faculty are the main users of the service, but we try to minimize barriers for students who lack the vocabulary.

There's a good review of the recent literature at https://crl.acrl.org/index.php/crl/article/view/25723/34395

Tony Zbaraschuk

Tony Zbaraschuk

Public Services Librarian, Assistant Professor – Library

Chan Shun Centennial Library

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Subject: EXTERNAL:Re: [Eril-l] Wording of ILL link within discovery service, and reach of your info lit program to new cohorts

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We use “Request through Interlibrary Loan” as our link text.

Buddy Pennington

Head of Systems & Technology, Librarian III

University of Missouri – Kansas City

Miller Nichols Library

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Subject: Re: [Eril-l] Wording of ILL link within discovery service, and reach of your info lit program to new cohorts

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My two cents for what it is worth.

ILL / Interlibrary Loan is pretty standard naming convention across libraries and library types. Patrons will learn the name even if you do not target them via classes. Also, you have already invested how much time in previous classes teaching patrons the phrase "ILL" or "Interlibrary Loan?" How many users prior to this new freshman class have already learned the terminology? Should that group of users now be expected to relearn new phrases and/or terminology?

Honestly, in all the years (nearly 25) I have been a librarian, I have never had a user complain about what the service is called — they only complain when they cannot find the link or the button to the service. If you are consistent with naming and placement, your users will probably never complain that they don't understand what ILL / Interlibrary Loan means. Adding a note about what the service is can be helpful — example: The library does not own this item. [Library users] can request items through Interlibrary Loan. This is a free service for [library users].

Lesli

Lesli M. Moore

Library Information Analyst

Texas Health Science Libraries Consortium

The University of Texas MD Anderson Cancer Center

lmmoore2 AT mdanderson DOT org

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Hi,

We have in past years been able to reach approximately 80% of our new freshman class with info lit sessions, in which we introduced them to what ILL is and showed them the link inside our discovery service (EDS).

Due to curricular changes at UPEI, we are expecting to see a huge drop in that access to freshmen, so we are now proceeding with evaluating our links, website, etc. with the expectation that we will not have had the chance to teach them our "jargon".

Right now our link to pass through the discovery record metadata to our ILL form is labeled: Make an Interlibrary Loan (ILL) Request...

but we are considering changing it to be more meaningful. Fortunately EBSCO allows us quite a lot of characters and will wrap it rather than cut it off.

We would be very interested to hear from all of you who also don't have the chance to teach what "ILL"/"Interlibrary Loan" means but have a similar link in your discovery service.

What is the link text you use? Are you happy with it?

We are also considering figuring out how to have two different wordings that would display depending on the content type of the record they are on - one for articles/book chapters that come by PDF and take mere hours to usually no longer than 2 business days, and one for books/videos which are "borrowed" and take up to a week.

If you have that split, what are you using for each content type group?

Thank you!

Melissa Belvadi

Collections Librarian

University of Prince Edward Island

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