[Eril-l] EXTERNAL:Re: Wording of ILL link within discovery service, and reach of your info lit program to new cohorts

Wed Jul 16 15:22:12 PDT 2025

Our ILL link text is "Borrow from Another Library"; we're a small college with a large population of students who are the first college-goers in their family.  I think faculty are the main users of the service, but we try to minimize barriers for students who lack the vocabulary.

There's a good review of the recent literature at https://crl.acrl.org/index.php/crl/article/view/25723/34395

Tony Zbaraschuk

Tony Zbaraschuk

Public Services Librarian, Assistant Professor – Library

Chan Shun Centennial Library

100 West Hillcrest Street | Keene | Texas | 76059

www.swau.edu<http://www.swau.edu/> | 817-202-6480 | tony.z at swau.edu<mailto:tony.z at swau.edu>

[1562774135912]

This document is intended only for the use of the individual or entity to whom it is addressed and may contain information that is privileged and confidential, or that constitutes work product and is exempt from disclosure under applicable law. If you are not the intended recipient or employee or agent of the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of the communication is strictly prohibited. Any use of this information above its intended use is also prohibited without prior authorization. If you have received this communication in error, please notify us by telephone and destroy the document.
________________________________
From: Eril-l <eril-l-bounces at lists.eril-l.org> on behalf of Electronic Resources in Libraries discussion list via Eril-l <eril-l at lists.eril-l.org>
Sent: Wednesday, July 16, 2025 4:08 PM
To: Electronic Resources in Libraries discussion list <eril-l at lists.eril-l.org>
Subject: EXTERNAL:Re: [Eril-l] Wording of ILL link within discovery service, and reach of your info lit program to new cohorts

Warning: The sender of this message could not be validated, and may not be the actual sender.

We use “Request through Interlibrary Loan” as our link text.

Buddy Pennington

Head of Systems & Technology, Librarian III

University of Missouri – Kansas City

Miller Nichols Library

From: Eril-l <eril-l-bounces at lists.eril-l.org> On Behalf Of Electronic Resources in Libraries discussion list via Eril-l
Sent: Wednesday, July 16, 2025 3:51 PM
To: ERIL-L listserv <eril-l at lists.eril-l.org>
Subject: Re: [Eril-l] Wording of ILL link within discovery service, and reach of your info lit program to new cohorts

WARNING: This message has originated from an External Source. This may be a phishing expedition that can result in unauthorized access to our IT System. Please use proper judgment and caution when opening attachments, clicking links, or responding to this email.

My two cents for what it is worth.

ILL / Interlibrary Loan is pretty standard naming convention across libraries and library types. Patrons will learn the name even if you do not target them via classes. Also, you have already invested how much time in previous classes teaching patrons the phrase "ILL" or "Interlibrary Loan?" How many users prior to this new freshman class have already learned the terminology? Should that group of users now be expected to relearn new phrases and/or terminology?

Honestly, in all the years (nearly 25) I have been a librarian, I have never had a user complain about what the service is called — they only complain when they cannot find the link or the button to the service. If you are consistent with naming and placement, your users will probably never complain that they don't understand what ILL / Interlibrary Loan means. Adding a note about what the service is can be helpful — example: The library does not own this item. [Library users] can request items through Interlibrary Loan. This is a free service for [library users].

Lesli

Lesli M. Moore

Library Information Analyst

Texas Health Science Libraries Consortium

The University of Texas MD Anderson Cancer Center

lmmoore2 AT mdanderson DOT org

ph: 713-745-1573

fx: 713-563-3650

________________________________

From: Eril-l <eril-l-bounces at lists.eril-l.org<mailto:eril-l-bounces at lists.eril-l.org>> on behalf of Electronic Resources in Libraries discussion list via Eril-l <eril-l at lists.eril-l.org<mailto:eril-l at lists.eril-l.org>>
Sent: Wednesday, July 16, 2025 2:12 PM
To: ERIL-L listserv <eril-l at lists.eril-l.org<mailto:eril-l at lists.eril-l.org>>
Subject: [EXTERNAL] [Eril-l] Wording of ILL link within discovery service, and reach of your info lit program to new cohorts

SLOW DOWN! - EXTERNAL SENDER: eril-l-bounces at lists.eril-l.org<mailto:eril-l-bounces at lists.eril-l.org>

Be suspicious of tone, urgency, and formatting. Do not click/open links or attachments on a mobile device. Wait until you are at a computer to confirm you are absolutely certain it is a trusted source.
If you are at all uncertain use the Report Phish button and our Cybersecurity team will investigate.

Hi,

We have in past years been able to reach approximately 80% of our new freshman class with info lit sessions, in which we introduced them to what ILL is and showed them the link inside our discovery service (EDS).

Due to curricular changes at UPEI, we are expecting to see a huge drop in that access to freshmen, so we are now proceeding with evaluating our links, website, etc. with the expectation that we will not have had the chance to teach them our "jargon".

Right now our link to pass through the discovery record metadata to our ILL form is labeled: Make an Interlibrary Loan (ILL) Request...

but we are considering changing it to be more meaningful. Fortunately EBSCO allows us quite a lot of characters and will wrap it rather than cut it off.

We would be very interested to hear from all of you who also don't have the chance to teach what "ILL"/"Interlibrary Loan" means but have a similar link in your discovery service.

What is the link text you use? Are you happy with it?

We are also considering figuring out how to have two different wordings that would display depending on the content type of the record they are on - one for articles/book chapters that come by PDF and take mere hours to usually no longer than 2 business days, and one for books/videos which are "borrowed" and take up to a week.

If you have that split, what are you using for each content type group?

Thank you!

Melissa Belvadi

Collections Librarian

University of Prince Edward Island

mbelvadi at upei.ca<mailto:mbelvadi at upei.ca>  902-566-0581

ORCID iD: 0000-0002-4433-0189

my public calendar<https://urldefense.com/v3/__https://outlook.office365.com/owa/calendar/0fbab27c909e4493be65313bd66d66b6@upei.ca/5fa60af92c6d451c9ddf90c0bb11e00f15552192987609852692/calendar.html__;!!PfbeBCCAmug!ie9s6AtGpBZQjI3hDmjqHWbYI4DR2IrB4rkAHbo3dowjoKLNJfNevc3rzZ0PDJQpCHrpSLRo60eQ6a2L0CHPJMM$>

Make an appointment<https://urldefense.com/v3/__https://mbelvadi.youcanbook.me/__;!!PfbeBCCAmug!ie9s6AtGpBZQjI3hDmjqHWbYI4DR2IrB4rkAHbo3dowjoKLNJfNevc3rzZ0PDJQpCHrpSLRo60eQ6a2LiMxyKio$> via YouCanBookMe

My pronouns are ಅವರು/ಅವರನ್ನು

My emails are sent during the hours that I work and I understand that you will respond during the hours that you work.

The information contained in this e-mail message may be privileged, confidential, and/or protected from disclosure. This e-mail message may contain protected health information (PHI); dissemination of PHI should comply with applicable federal and state laws. If you are not the intended recipient, or an authorized representative of the intended recipient, any further review, disclosure, use, dissemination, distribution, or copying of this message or any attachment (or the information contained therein) is strictly prohibited. If you think that you have received this e-mail message in error, please notify the sender by return e-mail and delete all references to it and its contents from your systems.
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.eril-l.org/pipermail/eril-l-eril-l.org/attachments/20250716/4bbf0879/attachment.htm>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: Outlook-1562774135.png
Type: image/png
Size: 17382 bytes
Desc: Outlook-1562774135.png
URL: <http://lists.eril-l.org/pipermail/eril-l-eril-l.org/attachments/20250716/4bbf0879/attachment.png>