[Eril-l] Wording of ILL link within discovery service, and reach of your info lit program to new cohorts

[Electronic Resources in Libraries discussion list]

My two cents for what it is worth.

ILL / Interlibrary Loan is pretty standard naming convention across libraries and library types. Patrons will learn the name even if you do not target them via classes. Also, you have already invested how much time in previous classes teaching patrons the phrase "ILL" or "Interlibrary Loan?" How many users prior to this new freshman class have already learned the terminology? Should that group of users now be expected to relearn new phrases and/or terminology?

Honestly, in all the years (nearly 25) I have been a librarian, I have never had a user complain about what the service is called — they only complain when they cannot find the link or the button to the service. If you are consistent with naming and placement, your users will probably never complain that they don't understand what ILL / Interlibrary Loan means. Adding a note about what the service is can be helpful — example: The library does not own this item. [Library users] can request items through Interlibrary Loan. This is a free service for [library users].



Lesli





Lesli M. Moore
Library Information Analyst
Texas Health Science Libraries Consortium
The University of Texas MD Anderson Cancer Center
lmmoore2 AT mdanderson DOT org
ph: 713-745-1573
fx: 713-563-3650

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Hi,
We have in past years been able to reach approximately 80% of our new freshman class with info lit sessions, in which we introduced them to what ILL is and showed them the link inside our discovery service (EDS).

Due to curricular changes at UPEI, we are expecting to see a huge drop in that access to freshmen, so we are now proceeding with evaluating our links, website, etc. with the expectation that we will not have had the chance to teach them our "jargon".

Right now our link to pass through the discovery record metadata to our ILL form is labeled: Make an Interlibrary Loan (ILL) Request...
but we are considering changing it to be more meaningful. Fortunately EBSCO allows us quite a lot of characters and will wrap it rather than cut it off.

We would be very interested to hear from all of you who also don't have the chance to teach what "ILL"/"Interlibrary Loan" means but have a similar link in your discovery service.
What is the link text you use? Are you happy with it?

We are also considering figuring out how to have two different wordings that would display depending on the content type of the record they are on - one for articles/book chapters that come by PDF and take mere hours to usually no longer than 2 business days, and one for books/videos which are "borrowed" and take up to a week.

If you have that split, what are you using for each content type group?

Thank you!

Melissa Belvadi
Collections Librarian
University of Prince Edward Island
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