[Eril-l] Taylor & Francis eBooks - Error Messages for Random Users

[Electronic Resources in Libraries discussion list]

Hi,

I *really *need to find out if anyone else has experienced this, but we've
been having a random eBook issue with Taylor & Francis content. When
users (including myself) attempt to download the eBook or a Chapter, the
page begins to load and then results in a "Sorry, Page Not Found" message:

[image: image.png]

I know it's not a proxy issue (we use OpenAthens). It also doesn't appear
to be a browser issue as this happens across every browser — but the
strangest part is it does *not *happen to everyone! It's just random people
at random moments. For example, I couldn't download content from a book for
2 weeks — then, suddenly I COULD download the content... but that only
lasted a week before I started getting the "Sorry, Page Not Found" message.

I've been trying to work with Taylor & Francis on this since late May and
I'm getting nervous. We use many T&F eBooks for Courses... I haven't seen
anyone else bring this up, but has this happened (at all) to anyone? I ONLY
found that this was an issue because of users reporting access issues for
T&F content...

Erika


————————————————————
*Erika Boardman, MLIS *| Electronic Resources Management Librarian
UNC Charlotte | J. Murrey Atkins Library - Collection Services
9201 University City Blvd. | Charlotte, NC 28223
eboardman at charlotte.edu <eboardman at uncc.edu> | 704-687-1124 |
library.charlotte.edu
Pronouns: she, her, hers
————————————————————


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