[Eril-l] [EXTERNAL] Re: Problems connecting to Wiley Online Library

Wed Jul 2 11:40:17 PDT 2025

Hi Denis,

We migrated this week and have not had problems (fingers crossed).
We did not have to make any configuration changes.

The EBSCO support person handling it said the process is as simple as turning on a switch. They did it for us first thing in the morning on the designated day.

Christine

Christine Davidian, MLIS
Lead, Discovery Services
Rowan University Libraries
201 Mullica Hill Rd, Glassboro, NJ 08028 US
856-256-4965

From: Eril-l <eril-l-bounces at lists.eril-l.org> On Behalf Of Electronic Resources in Libraries discussion list via Eril-l
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Subject: [EXTERNAL] Re: [Eril-l] Problems connecting to Wiley Online Library

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Flynn, C.M. reacted to your message:
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From: Eril-l <eril-l-bounces at lists.eril-l.org<mailto:eril-l-bounces at lists.eril-l.org>> on behalf of Electronic Resources in Libraries discussion list via Eril-l <eril-l at lists.eril-l.org<mailto:eril-l at lists.eril-l.org>>
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Subject: Re: [Eril-l] Problems connecting to Wiley Online Library

[EXTERNAL]
A coworker found this page<https://urldefense.com/v3/__https://wolsupport.wiley.com/s/article/Cloudflare-Error-in-Wiley-Online-Library__;!!MXfaZl3l!cxwUGUnLQ8HTHVfZ5I_aIZr_K83bh88ZHt9WL88bUiuv0tFf1b8unsLpyS6xkJAxHvT2QaPJECFFat3_STramOkr$> that indicates the problem is likely caused by Wiley not having your EZproxy IP address whitelisted. They recommend contacting them with your Customer ID, Account name, and proxy IP address.

Electronically yours,
Kris Ann Hudson (they/she)
Electronic Resources & Collections Assessment Librarian
Collections & Acquisitions Department
University Libraries
Miller Nichols Library, 308D
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Subject: Re: [Eril-l] Problems connecting to Wiley Online Library

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Hello,
We created case 26853636 if you would like to reference it.
Thank you,
-Tonia
Tonia Graves
Resource Discovery Librarian
Systems Development
Old Dominion University Libraries
757-683-4188
tgraves at odu.edu<mailto:tgraves at odu.edu>
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Subject: Re: [Eril-l] Problems connecting to Wiley Online Library

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Hi All,

Anyone who subscribes to the Cochrane Library via Wiley experienced this issue yesterday as well. There were many emails on the EZProxy list serv. This issue was affecting EZProxy users. When I remove the proxy prefix, Cloudflare successfully verifies that I'm a human and takes me to Wiley.

People are talking on the listerv now about Wiley Online Library experiencing the Cloudflare issue that we saw with Cochrane yesterday. It is definitely site wide.

I have submitted a support case.

Kristin Rogers

Electronic Resources & Discovery Librarian

Assistant Professor

The University of Mississippi

JD Williams Library

50 Galtney Lott Plz

P.O. Box 1848

University, MS 38677-1848

U.S.A.

O: +1-662-915-3409 | F: +1-662-915-6744
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2025-2026 SELA President-Elect
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From: Eril-l <eril-l-bounces at lists.eril-l.org<mailto:eril-l-bounces at lists.eril-l.org>> on behalf of Electronic Resources in Libraries discussion list via Eril-l <eril-l at lists.eril-l.org<mailto:eril-l at lists.eril-l.org>>
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Subject: [Eril-l] Problems connecting to Wiley Online Library

[EXTERNAL]

Hello,

We are currently having problems connecting to Wiley Online Library from both on and off campus.

- Attempting to access Wiley Online Library from campus may lead to a page asking that you verify you are a human. The page seems to successfully verify you are human, but sometimes hangs for a few minutes before going to a page indicating "Wiley Online Library is down." This seems to only happen from some of our IP addresses.

- Attempting to access Wiley Online Library from off campus through our proxy server (EZProxy) leads to a "Website is not accessible via this address" message.

I have reported this to Wiley but wondered if anyone else was having these problems.

Thank you,

Kenyon Stuart
Electronic Resource Management Unit
320 Harlan Hatcher Graduate Library
University of Michigan
Ann Arbor, Michigan 48109-1190 USA
email: kstuart at umich.edu
<mailto:kstuart at umich.edu>

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