[Eril-l] HeinOnline & Sushi Reports

[Electronic Resources in Libraries discussion list]

Hein sends usage stats to our department email address every month and  I post it on a wiki page.  The mailing is from techsupport at wshein.com<mailto:techsupport at wshein.com>  and the body of the August 8 message is:

Please find the HeinOnline monthly usage stats for your institution below. The statistics are overall account level stats broken down by month based on hits, article requests, page views, sessions (visits), and searches. Please visit the HeinOnline Knowledge Base<https://help.heinonline.org/kb/what-are-the-definitions-of-the-usage-statistics-metrics/> for more information about HeinOnline usage stats. If you have any questions please email holsupport at wshein.com<mailto:holsupport at wshein.com>.

We recently made enhancements to HeinOnline's interface and authentication system in late May. As a result, you may notice a decrease in some usage metrics (such as hits or visits) for June. After extensive review, we identified and resolved a logging issue that temporarily undercounted activity between May 27 and July 14. We've also confirmed that the new system is now accurately recording user activity. The changes in reported usage are largely due to improvements in how we authenticate users and reduce server load, which means some metrics will naturally appear lower going forward. Please be assured that these statistics now more accurately reflect actual use. Thank you for your understanding, and please feel free to contact us if you have any questions.

Thank You,

HeinOnline Support
holsupport at wshein.com<mailto:holsupport at wshein.com>
William S. Hein & Co., Inc.
2350 North Forest Rd.
Getzville NY 14068-1296
716-882-2600


Kind regards,

Sally Lockwood
E-Resources Specialist
Working remotely
Cornell University
Ithaca, NY 14853


From: Eril-l <eril-l-bounces at lists.eril-l.org> On Behalf Of Electronic Resources in Libraries discussion list via Eril-l
Sent: Tuesday, August 26, 2025 2:39 PM
To: Electronic Resources in Libraries discussion list <eril-l at lists.eril-l.org>
Subject: [Eril-l] HeinOnline & Sushi Reports

All - How do you harvest data from Hein Online given they do not provide SUSHI counter reports?

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Maribel Castro
Director of Library & Support Services
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mcastro at excelsior.edu<mailto:mcastro at excelsior.edu> | (518) 608-8365
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