[Eril-l] Ebook Central Reader App Upgrade - download issues?

Fri Aug 8 11:42:17 PDT 2025

Hi,

I think you have to be able to sideload onto a Windows PC from what we
discovered. Our IT services has that option blocked. So, people can only
load it on a personal windows device.

They can still view the books online, just not download them.

Susan

Susan R. Barber
Electronic Resources Coordinator
Paul and Rosemary Trible Library
Christopher Newport University
sbarber at cnu.edu
757-594-7046

On Fri, Aug 8, 2025 at 12:45 PM Electronic Resources in Libraries
discussion list via Eril-l <eril-l at lists.eril-l.org> wrote:

> Hi all,
>
>
>
> Like many other libraries, we have been hoping to execute this transition
> before the beginning of the fall semester and we have registered for the
> August implementation cohort. However, this conversation has been
> concerning enough that I am considering postponing our upgrade until the
> Windows “device integrity” error has been sorted out.
>
>
>
> I’m told by PQ Ebook Support that “We have seen this error occur for some
> users of some libraries, and are reporting the error on a case by case
> basis. Development is currently investigating the issue, and have not made
> us aware of an identified cause or resolution yet.”
>
>
>
> Have any of you all been able to find a solution for this issue?
>
>
>
> Thanks!
>
>
>
> John
>
>
>
> *John Holm* (he/him)
> E-Resources & Discovery Librarian
>
> University of St. Thomas Libraries | library.stthomas.edu
>
> john.holm at stthomas.edu | (651) 962-5009 | OSF Library 155
> Zoom: https://stthomas.zoom.us/my/johnholm
>
>
>
>
>
>
>
> *From:* Electronic Resources in Libraries discussion list <
> eril-l at lists.eril-l.org>
> *Sent:* Tuesday, July 29, 2025 7:29 AM
> *To:* Electronic Resources in Libraries discussion list <
> eril-l at lists.eril-l.org>
> *Subject:* Re: [Eril-l] Ebook Central Reader App Upgrade - download
> issues?
>
>
>
> Good morning all,
>
>
>
> Wondering if anyone has found a resolution for the Windows file launch
> yet. I was able to test the app on both Android and iOS devices yesterday
> and it's working nicely.
>
>
>
> I did hear back from ProQuest after I further enquired about the type of
> file available for download, but they have not yet addressed the device
> integrity error:
>
>
>
> "Our engineering team has confirmed that the new Ebook Central application
> is only available as an msix file for Windows or a dmg file for MacOS.
> Please refer to the resources here which describe the benefits of this
> format. - https://learn.microsoft.com/en-us/windows/msix/overview"
>
>
>
> Genesis Nieves
> *Electronic Resources Librarian*
> Molloy University, JET Library
>
> Office: *516-323-3919*
>
> gnieves at molloy.edu
> https://www.molloy.edu/library
>
>
> ------------------------------
>
> *From:* Eril-l <eril-l-bounces at lists.eril-l.org> on behalf of Electronic
> Resources in Libraries discussion list via Eril-l <eril-l at lists.eril-l.org
> >
> *Sent:* Thursday, July 24, 2025 12:55 PM
> *To:* Electronic Resources in Libraries discussion list <
> eril-l at lists.eril-l.org>
> *Subject:* Re: [Eril-l] Ebook Central Reader App Upgrade - download
> issues?
>
>
>
> *CAUTION*
>
> This message originated outside of Molloy University. Do not click links
> or open attachments unless you are sure the content is safe
> ------------------------------
>
> Aloha Genesis,
>
>
>
> I created a ticket yesterday since the app would not install on my Windows
> 10 PC. I also tried the mobile app on my iPhone this morning, and am having
> issues with the way text is displaying. Initially, it seemed to work on my
> iPhone, but then I noticed once I scrolled past the table of contents, I
> see some bullet points, but no text on subsequent pages. I am about to
> create another ticket. I appreciate your email, since I was going to have
> others test as well, but I think this may be a wider issue.
>
>
>
> Kind regards,
>
> Allyson
>
>
>
> On Thu, Jul 24, 2025 at 2:33 AM Electronic Resources in Libraries
> discussion list via Eril-l <eril-l at lists.eril-l.org> wrote:
>
> Morning all,
>
>
>
> To those who have already chosen to upgrade to the new ProQuest Ebook
> Central Reader App this week or before: is anyone having issues actually
> downloading the app to Windows devices, or seeing any books in your
> bookshelf in the app on Android? If anyone has been successful using this
> app, I'd like to know, too.
>
>
>
> I've already put in a case with PQ/Ex Libris, but I'm wondering if this is
> an isolated issue or not. I've tried a workstation, two library computers,
> and a home computer. I am having a hard time imagining this is an error on
> our side.
>
>
>
> Thanks all,
>
>
>
> Genesis Nieves
> *Electronic Resources Librarian*
> Molloy University, JET Library
>
> Office: *516-323-3919*
>
> gnieves at molloy.edu
> https://www.molloy.edu/library
> <https://urldefense.com/v3/__https:/www.molloy.edu/library__;!!PvDODwlR4mBZyAb0!Q80OlGY75D5m9JpSsMW7OGW1P_87PjKpT1kcIc0d5XZTUV9lrgx8DwNvdMPZQCDE_1IqNjHo3oonv7egNcJ8$>
>
>
>
> _______________________________________________
> Eril-l mailing list
> Eril-l at lists.eril-l.org
>
> https://urldefense.com/v3/__http://lists.eril-l.org/listinfo.cgi/eril-l-eril-l.org__;!!PvDODwlR4mBZyAb0!Q80OlGY75D5m9JpSsMW7OGW1P_87PjKpT1kcIc0d5XZTUV9lrgx8DwNvdMPZQCDE_1IqNjHo3oonv9DvlFgK$
> <https://urldefense.com/v3/__http:/lists.eril-l.org/listinfo.cgi/eril-l-eril-l.org__;!!PvDODwlR4mBZyAb0!Q80OlGY75D5m9JpSsMW7OGW1P_87PjKpT1kcIc0d5XZTUV9lrgx8DwNvdMPZQCDE_1IqNjHo3oonv9DvlFgK$>
>
>
>
>
> --
>
> *Allyson Ota*
>
> Electronic Resources Librarian
>
> Kapiʻolani Community College Library
>
> 4303 Diamond Head Rd., Lama #115, Honolulu, HI 96816
>
> 808.734.9254 | allyson at hawaii.edu | guides.library.kapiolani.hawaii.edu
> <https://linkprotect.cudasvc.com/url?a=https%3a%2f%2fguides.library.kapiolani.hawaii.edu%2fhome&c=E,1,Izq5o6hDwM0GTRNV9BsXCjbe55IjgaOMbwWzqym320JPwUIqKFGVV7aUa1O9jxwOIEGTCXlPI-0uTzY32Y2QdQGvOkUd6rmGC_MmelpMILKe9MVxUzE,&typo=1>
> _______________________________________________
> Eril-l mailing list
> Eril-l at lists.eril-l.org
> http://lists.eril-l.org/listinfo.cgi/eril-l-eril-l.org
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.eril-l.org/pipermail/eril-l-eril-l.org/attachments/20250808/5605bd73/attachment.htm>