<div dir="ltr"><div><div style="font-family:verdana,sans-serif" class="gmail_default">Hi,<br></div><div style="font-family:verdana,sans-serif" class="gmail_default"><br></div><div style="font-family:verdana,sans-serif" class="gmail_default">I think you have to be able to sideload onto a Windows PC from what we discovered. Our IT services has that option blocked. So, people can only load it on a personal windows device. <br></div><div style="font-family:verdana,sans-serif" class="gmail_default"><br></div><div style="font-family:verdana,sans-serif" class="gmail_default">They can still view the books online, just not download them.</div><div style="font-family:verdana,sans-serif" class="gmail_default"><br></div><div style="font-family:verdana,sans-serif" class="gmail_default">Susan<br></div><br clear="all"></div><div><div dir="ltr" class="gmail_signature" data-smartmail="gmail_signature"><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div><span style="font-family:tahoma,sans-serif">Susan R. Barber</span><br style="font-family:tahoma,sans-serif"><span style="font-family:tahoma,sans-serif">Electronic Resources Coordinator</span><br style="font-family:tahoma,sans-serif"><span style="font-family:tahoma,sans-serif">Paul and Rosemary Trible Library</span><br style="font-family:tahoma,sans-serif"><span style="font-family:tahoma,sans-serif">Christopher Newport University<br><a href="mailto:sbarber@cnu.edu" target="_blank">sbarber@cnu.edu</a><br></span></div><div><span style="font-family:tahoma,sans-serif"></span></div><div><span style="font-family:tahoma,sans-serif">757-594-7046 </span> <br></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div><br></div><br><div class="gmail_quote gmail_quote_container"><div dir="ltr" class="gmail_attr">On Fri, Aug 8, 2025 at 12:45 PM Electronic Resources in Libraries discussion list via Eril-l <<a href="mailto:eril-l@lists.eril-l.org">eril-l@lists.eril-l.org</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div class="msg7560612160739474479">
<div lang="EN-US" style="overflow-wrap: break-word;">
<div class="m_7560612160739474479WordSection1">
<p class="MsoNormal"><span style="font-size:11pt">Hi all,<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11pt"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:11pt">Like many other libraries, we have been hoping to execute this transition before the beginning of the fall semester and we have registered for the August implementation cohort. However, this conversation has
been concerning enough that I am considering postponing our upgrade until the Windows “device integrity” error has been sorted out.
<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11pt"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:11pt">I’m told by PQ Ebook Support that “We have seen this error occur for some users of some libraries, and are reporting the error on a case by case basis. Development is currently investigating the issue, and
have not made us aware of an identified cause or resolution yet.”<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11pt"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:11pt">Have any of you all been able to find a solution for this issue?<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11pt"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:11pt">Thanks!<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11pt"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:11pt">John<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11pt"><u></u> <u></u></span></p>
<p class="MsoNormal" style="line-height:13.5pt"><b><span style="font-size:10pt;font-family:"Helvetica",sans-serif;color:black">John Holm</span></b><b><span style="font-size:9pt;font-family:"Helvetica",sans-serif;color:black">
</span></b><span style="font-size:10pt;font-family:"Helvetica",sans-serif;color:black">(he/him)<br>
E-Resources & Discovery Librarian<u></u><u></u></span></p>
<p class="MsoNormal" style="line-height:13.5pt"><span style="font-size:10pt;font-family:"Helvetica",sans-serif;color:black">University of St. Thomas Libraries</span><span style="font-size:10pt;font-family:"Helvetica",sans-serif">
|<span style="color:rgb(0,112,192)"> <a href="https://library.stthomas.edu/" target="_blank"><span style="color:rgb(0,112,192)">library.stthomas.edu</span></a></span><span style="color:black"><u></u><u></u></span></span></p>
<p class="MsoNormal" style="line-height:13.5pt"><span style="font-size:10pt;font-family:"Helvetica",sans-serif;color:rgb(0,112,192)"><a href="mailto:john.holm@stthomas.edu" target="_blank"><span style="color:rgb(0,112,192)">john.holm@stthomas.edu</span></a></span><span style="font-size:10pt;font-family:"Helvetica",sans-serif;color:black">
| (651) 962-5009 | OSF Library 155<br>
Zoom: </span><span style="font-size:10pt;font-family:"Helvetica",sans-serif;color:rgb(0,112,192)"><a href="https://stthomas.zoom.us/my/johnholm" target="_blank"><span style="color:rgb(0,112,192)">https://stthomas.zoom.us/my/johnholm</span></a></span><span style="font-size:10pt;font-family:"Helvetica",sans-serif;color:black"><u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11pt"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:11pt"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:11pt"><u></u> <u></u></span></p>
<div>
<div style="border-width:1pt medium medium;border-style:solid none none;border-color:rgb(225,225,225) currentcolor currentcolor;padding:3pt 0in 0in">
<p class="MsoNormal"><b><span style="font-size:11pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11pt;font-family:"Calibri",sans-serif"> Electronic Resources in Libraries discussion list <<a href="mailto:eril-l@lists.eril-l.org" target="_blank">eril-l@lists.eril-l.org</a>>
<br>
<b>Sent:</b> Tuesday, July 29, 2025 7:29 AM<br>
<b>To:</b> Electronic Resources in Libraries discussion list <<a href="mailto:eril-l@lists.eril-l.org" target="_blank">eril-l@lists.eril-l.org</a>><br>
<b>Subject:</b> Re: [Eril-l] Ebook Central Reader App Upgrade - download issues?<u></u><u></u></span></p>
</div>
</div>
<p class="MsoNormal"><u></u> <u></u></p>
<div>
<p class="MsoNormal"><span style="color:black">Good morning all,<u></u><u></u></span></p>
</div>
<div>
<p class="MsoNormal"><span style="color:black"><u></u> <u></u></span></p>
</div>
<div>
<p class="MsoNormal"><span style="color:black">Wondering if anyone has found a resolution for the Windows file launch yet. I was able to test the app on both Android and iOS devices yesterday and it's working nicely.<u></u><u></u></span></p>
</div>
<div>
<p class="MsoNormal"><span style="color:black"><u></u> <u></u></span></p>
</div>
<div>
<p class="MsoNormal"><span style="color:black">I did hear back from ProQuest after I further enquired about the type of file available for download, but they have not yet addressed the device integrity error:<u></u><u></u></span></p>
</div>
<div>
<p class="MsoNormal"><span style="color:black"><u></u> <u></u></span></p>
</div>
<div>
<p class="MsoNormal"><span style="color:black">"Our engineering team has confirmed that the new Ebook Central application is only available as an msix file for Windows or a dmg file for MacOS. Please refer to the resources here which describe the benefits of
this format. - <a href="https://learn.microsoft.com/en-us/windows/msix/overview" title="Original URL: https://learn.microsoft.com/en-us/windows/msix/overview. Click or tap if you trust this link." target="_blank">
https://learn.microsoft.com/en-us/windows/msix/overview</a>"<u></u><u></u></span></p>
</div>
<div id="m_7560612160739474479Signature">
<div>
<p class="MsoNormal"><span style="color:black"><u></u> <u></u></span></p>
</div>
<table border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100%;border-collapse:collapse;box-sizing:border-box;border-spacing:0px" id="m_7560612160739474479x_x_0.u2u79hhcmk">
<tbody>
<tr>
<td width="100%" valign="top" style="width:100%;padding:0in 0in 7.5pt">
<div>
<p class="MsoNormal"><span style="color:black">Genesis Nieves</span><b><span style="color:rgb(0,66,128)"><br>
</span></b><i><span style="font-size:11pt;color:black">Electronic Resources Librarian</span></i><span style="font-size:11pt;color:black"><br>
</span><span style="font-size:11pt;color:rgb(150,4,35)">Molloy University, JET Library</span><u></u><u></u></p>
</div>
</td>
</tr>
<tr>
<td width="100%" valign="top" style="width:100%;padding:0in 0in 7.5pt">
<div>
<p class="MsoNormal"><span style="font-size:11pt;color:black">Office: <i>516-323-3919</i><u></u><u></u></span></p>
</div>
</td>
</tr>
<tr>
<td width="100%" valign="top" style="width:100%;padding:0in 0in 7.5pt">
<div>
<p class="MsoNormal"><span style="font-size:11pt;color:black"><a href="mailto:gnieves@molloy.edu" target="_blank">gnieves@molloy.edu</a><br>
<a href="https://www.molloy.edu/library" title="https://www.molloy.edu/library" target="_blank">https://www.molloy.edu/library</a><u></u><u></u></span></p>
</div>
</td>
</tr>
<tr>
<td width="100%" valign="top" style="width:100%;padding:0in 0in 7.5pt"></td>
</tr>
</tbody>
</table>
<div>
<p class="MsoNormal"><span style="color:black"><u></u> <u></u></span></p>
</div>
</div>
<div class="MsoNormal" align="center" style="text-align:center">
<hr size="2" width="98%" align="center">
</div>
<div id="m_7560612160739474479divRplyFwdMsg">
<p class="MsoNormal"><b><span style="font-size:11pt;font-family:"Calibri",sans-serif;color:black">From:</span></b><span style="font-size:11pt;font-family:"Calibri",sans-serif;color:black"> Eril-l <<a href="mailto:eril-l-bounces@lists.eril-l.org" target="_blank">eril-l-bounces@lists.eril-l.org</a>>
on behalf of Electronic Resources in Libraries discussion list via Eril-l <<a href="mailto:eril-l@lists.eril-l.org" target="_blank">eril-l@lists.eril-l.org</a>><br>
<b>Sent:</b> Thursday, July 24, 2025 12:55 PM<br>
<b>To:</b> Electronic Resources in Libraries discussion list <<a href="mailto:eril-l@lists.eril-l.org" target="_blank">eril-l@lists.eril-l.org</a>><br>
<b>Subject:</b> Re: [Eril-l] Ebook Central Reader App Upgrade - download issues?</span>
<u></u><u></u></p>
<div>
<p class="MsoNormal"> <u></u><u></u></p>
</div>
</div>
<div>
<div style="border:1pt dotted rgb(0,51,51);padding:2pt">
<p class="MsoNormal" style="background:pink"><b><span style="font-family:"Arial",sans-serif;color:black">CAUTION</span></b><span style="color:black">
</span><u></u><u></u></p>
<div>
<p class="MsoNormal" style="background:pink"><span style="font-size:10pt;font-family:"Arial",sans-serif;color:black">This message originated outside of Molloy University. Do not click links or open attachments unless you are sure the content is safe<u></u><u></u></span></p>
</div>
</div>
<div class="MsoNormal" align="center" style="text-align:center">
<hr size="2" width="100%" align="center">
</div>
<div>
<div>
<div>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">Aloha Genesis, <u></u><u></u></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif"><u></u> <u></u></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">I created a ticket yesterday since the app would not install on my Windows 10 PC. I also tried the mobile app on my iPhone this morning, and am having issues with the way text is displaying.
Initially, it seemed to work on my iPhone, but then I noticed once I scrolled past the table of contents, I see some bullet points, but no text on subsequent pages. I am about to create another ticket. I appreciate your email, since I was going to have others
test as well, but I think this may be a wider issue. <u></u><u></u></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif"><u></u> <u></u></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">Kind regards, <u></u><u></u></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">Allyson <u></u><u></u></span></p>
</div>
</div>
<p class="MsoNormal"><u></u> <u></u></p>
<div>
<div>
<p class="MsoNormal">On Thu, Jul 24, 2025 at 2:33<span style="font-family:"Arial",sans-serif"> </span>AM Electronic Resources in Libraries discussion list via Eril-l <<a href="mailto:eril-l@lists.eril-l.org" target="_blank">eril-l@lists.eril-l.org</a>> wrote:<u></u><u></u></p>
</div>
<blockquote style="border-width:medium medium medium 1pt;border-style:none none none solid;border-color:currentcolor currentcolor currentcolor rgb(204,204,204);padding:0in 0in 0in 6pt;margin-left:4.8pt;margin-right:0in">
<div>
<div>
<div>
<p class="MsoNormal"><span style="color:black">Morning all,<u></u><u></u></span></p>
</div>
<div>
<p class="MsoNormal"><span style="color:black"><u></u> <u></u></span></p>
</div>
<div>
<p class="MsoNormal"><span style="color:black">To those who have already chosen to upgrade to the new ProQuest Ebook Central Reader App this week or before: is anyone having issues actually downloading the app to Windows devices, or seeing any books in your
bookshelf in the app on Android? If anyone has been successful using this app, I'd like to know, too.<u></u><u></u></span></p>
</div>
<div>
<p class="MsoNormal"><span style="color:black"><u></u> <u></u></span></p>
</div>
<div>
<p class="MsoNormal"><span style="color:black">I've already put in a case with PQ/Ex Libris, but I'm wondering if this is an isolated issue or not. I've tried a workstation, two library computers, and a home computer. I am having a hard time imagining this
is an error on our side.<u></u><u></u></span></p>
</div>
<div>
<p class="MsoNormal"><span style="color:black"><u></u> <u></u></span></p>
</div>
<div>
<p class="MsoNormal"><span style="color:black">Thanks all,<u></u><u></u></span></p>
</div>
<div>
<p class="MsoNormal"><span style="color:black"><u></u> <u></u></span></p>
</div>
<div id="m_7560612160739474479x_m_2561975679058467263m_-3623927387925715518Signature">
<table border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100%;border-collapse:collapse">
<tbody>
<tr>
<td width="100%" valign="top" style="width:100%;padding:0in 0in 7.5pt">
<div>
<p class="MsoNormal"><span style="color:black">Genesis Nieves</span><b><span style="color:rgb(0,66,128)"><br>
</span></b><i><span style="font-size:11pt;color:black">Electronic Resources Librarian</span></i><span style="font-size:11pt;color:black"><br>
</span><span style="font-size:11pt;color:rgb(150,4,35)">Molloy University, JET Library</span><u></u><u></u></p>
</div>
</td>
</tr>
<tr>
<td width="100%" valign="top" style="width:100%;padding:0in 0in 7.5pt">
<div>
<p class="MsoNormal"><span style="font-size:11pt;color:black">Office: <i>516-323-3919</i><u></u><u></u></span></p>
</div>
</td>
</tr>
<tr>
<td width="100%" valign="top" style="width:100%;padding:0in 0in 7.5pt">
<div>
<p class="MsoNormal"><span style="font-size:11pt;color:black"><a href="mailto:gnieves@molloy.edu" target="_blank">gnieves@molloy.edu</a><br>
<a href="https://urldefense.com/v3/__https:/www.molloy.edu/library__;!!PvDODwlR4mBZyAb0!Q80OlGY75D5m9JpSsMW7OGW1P_87PjKpT1kcIc0d5XZTUV9lrgx8DwNvdMPZQCDE_1IqNjHo3oonv7egNcJ8$" title="https://www.molloy.edu/library" target="_blank">https://www.molloy.edu/library</a><u></u><u></u></span></p>
</div>
</td>
</tr>
<tr>
<td width="100%" valign="top" style="width:100%;padding:0in 0in 7.5pt"></td>
</tr>
</tbody>
</table>
<div>
<p class="MsoNormal"><span style="color:black"><u></u> <u></u></span></p>
</div>
</div>
</div>
<p class="MsoNormal">_______________________________________________<br>
Eril-l mailing list<br>
<a href="mailto:Eril-l@lists.eril-l.org" target="_blank">Eril-l@lists.eril-l.org</a><br>
<a href="https://urldefense.com/v3/__http:/lists.eril-l.org/listinfo.cgi/eril-l-eril-l.org__;!!PvDODwlR4mBZyAb0!Q80OlGY75D5m9JpSsMW7OGW1P_87PjKpT1kcIc0d5XZTUV9lrgx8DwNvdMPZQCDE_1IqNjHo3oonv9DvlFgK$" target="_blank">https://urldefense.com/v3/__http://lists.eril-l.org/listinfo.cgi/eril-l-eril-l.org__;!!PvDODwlR4mBZyAb0!Q80OlGY75D5m9JpSsMW7OGW1P_87PjKpT1kcIc0d5XZTUV9lrgx8DwNvdMPZQCDE_1IqNjHo3oonv9DvlFgK$</a>
<u></u><u></u></p>
</div>
</blockquote>
</div>
<div>
<p class="MsoNormal"><br clear="all">
<u></u><u></u></p>
</div>
<div>
<p class="MsoNormal"><u></u> <u></u></p>
</div>
<p class="MsoNormal"><span class="m_7560612160739474479xgmailsignatureprefix">-- </span><u></u><u></u></p>
<div>
<div>
<p style="background:white"><b><span style="font-size:8pt;font-family:"Verdana",sans-serif;color:black">Allyson Ota</span></b><u></u><u></u></p>
<p style="background:white"><span style="font-size:8pt;font-family:"Verdana",sans-serif;color:black">Electronic Resources Librarian</span><u></u><u></u></p>
<p style="background:white"><span style="font-size:8pt;font-family:"Verdana",sans-serif;color:black">Kapi</span><span style="font-size:8pt;font-family:"Arial",sans-serif;color:black">ʻ</span><span style="font-size:8pt;font-family:"Verdana",sans-serif;color:black">olani
Community College Library</span><u></u><u></u></p>
<p style="background:white"><span style="font-size:8pt;font-family:"Verdana",sans-serif;color:black">4303 Diamond Head Rd., Lama #115, Honolulu, HI 96816</span><span style="color:black"> </span><u></u><u></u></p>
<p style="background:white"><span style="font-size:8pt;font-family:"Verdana",sans-serif;color:black">808.734.9254 |
</span><span style="font-size:8pt;font-family:"Verdana",sans-serif;color:rgb(17,85,204)"><a href="mailto:allyson@hawaii.edu" target="_blank">allyson@hawaii.edu</a>
</span><span style="font-size:8pt;font-family:"Verdana",sans-serif;color:black">|</span><span style="font-size:8pt;font-family:"Verdana",sans-serif;color:rgb(17,85,204)">
</span><span style="color:blue"><a href="https://linkprotect.cudasvc.com/url?a=https%3a%2f%2fguides.library.kapiolani.hawaii.edu%2fhome&c=E,1,Izq5o6hDwM0GTRNV9BsXCjbe55IjgaOMbwWzqym320JPwUIqKFGVV7aUa1O9jxwOIEGTCXlPI-0uTzY32Y2QdQGvOkUd6rmGC_MmelpMILKe9MVxUzE,&typo=1" target="_blank"><span style="font-size:8pt;font-family:"Verdana",sans-serif">guides.library.kapiolani.hawaii.edu</span></a></span><span style="font-size:8pt;font-family:"Verdana",sans-serif;color:blue">
</span><u></u><u></u></p>
</div>
</div>
</div>
</div>
</div>
</div>
_______________________________________________<br>
Eril-l mailing list<br>
<a href="mailto:Eril-l@lists.eril-l.org" target="_blank">Eril-l@lists.eril-l.org</a><br>
<a href="http://lists.eril-l.org/listinfo.cgi/eril-l-eril-l.org" rel="noreferrer" target="_blank">http://lists.eril-l.org/listinfo.cgi/eril-l-eril-l.org</a><br>
</div></blockquote></div>