[Eril-l] PubMed search error

[Electronic Resources in Libraries discussion list]

Remote access is working for me too.


Kind regards,

Sally Lockwood
E-Resources Specialist
Working from home
Cornell University
Ithaca, NY 14853


From: Eril-l <eril-l-bounces at lists.eril-l.org> On Behalf Of Electronic Resources in Libraries discussion list via Eril-l
Sent: Thursday, October 17, 2024 9:47 AM
To: Electronic Resources in Libraries discussion list <eril-l at lists.eril-l.org>
Subject: Re: [Eril-l] PubMed search error

It is fixed now--glad that it was fixed quickly!

On Thu, Oct 17, 2024 at 9:39 AM Electronic Resources in Libraries discussion list via Eril-l <eril-l at lists.eril-l.org<mailto:eril-l at lists.eril-l.org>> wrote:
Hello,

Thank you for the alert. I also got the same error when I tried searching in PubMed. I've opened a ticket with NLM.

I searched for "pubmed" in Twitter and saw several tweets about this problem going back at least 2 hours.

Best,

Kenyon Stuart
Electronic Resource Management Unit
320 Harlan Hatcher Graduate Library
University of Michigan
Ann Arbor, Michigan 48109-1190 USA
email: kstuart at umich.edu
<mailto:kstuart at umich.edu>


On Thu, Oct 17, 2024 at 9:25 AM Electronic Resources in Libraries discussion list via Eril-l <eril-l at lists.eril-l.org<mailto:eril-l at lists.eril-l.org>> wrote:
Thanks for letting me know! I was able to submit a case when I accessed the Support Center from a non-proxied link, so that is good.

On Thu, Oct 17, 2024 at 9:16 AM Electronic Resources in Libraries discussion list via Eril-l <eril-l at lists.eril-l.org<mailto:eril-l at lists.eril-l.org>> wrote:
I get the same result at Cornell University.


Kind regards,

Sally Lockwood
E-Resources Specialist
Working from home
Cornell University
Ithaca, NY 14853

From: Eril-l <eril-l-bounces at lists.eril-l.org<mailto:eril-l-bounces at lists.eril-l.org>> On Behalf Of Electronic Resources in Libraries discussion list via Eril-l
Sent: Thursday, October 17, 2024 9:03 AM
To: Electronic Resources in Libraries discussion list <Eril-l at lists.eril-l.org<mailto:Eril-l at lists.eril-l.org>>
Subject: [Eril-l] PubMed search error

Good morning, everyone,

We had a user report a search error on PubMed this morning, which I've reproduced.

The error is "Search is temporarily unavailable. Please try again later. Cannot connect to SOLR".

[cid:image001.png at 01DB2079.FB2C2EB0]

I tried to report this through their Help Desk form, but their CAPTCHA displayed a domain error, so I couldn't submit the case.

Is anyone else seeing this problem? Have you been able to reach NLM or hear any update from them?

Thanks,

~Mary Beth
--
Mary Beth Holm
Electronic Resources Librarian
Virginia Commonwealth University
VCU Libraries
901 Park Ave / PO Box 842033
Richmond, VA 23284-2033
Email: holmm at vcu.edu<mailto:holmm at vcu.edu>
PH: 804-827-0925
Fax: 804-828-5672

My working day may not be your working day.  Please don't feel obligated to respond to this email outside your normal work hours.

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--
Mary Beth Holm
Electronic Resources Librarian
Virginia Commonwealth University
VCU Libraries
901 Park Ave / PO Box 842033
Richmond, VA 23284-2033
Email: holmm at vcu.edu<mailto:holmm at vcu.edu>
PH: 804-827-0925
Fax: 804-828-5672

My working day may not be your working day.  Please don't feel obligated to respond to this email outside your normal work hours.

_______________________________________________
Eril-l mailing list
Eril-l at lists.eril-l.org<mailto:Eril-l at lists.eril-l.org>
http://lists.eril-l.org/listinfo.cgi/eril-l-eril-l.org
_______________________________________________
Eril-l mailing list
Eril-l at lists.eril-l.org<mailto:Eril-l at lists.eril-l.org>
http://lists.eril-l.org/listinfo.cgi/eril-l-eril-l.org


--
Mary Beth Holm
Electronic Resources Librarian
Virginia Commonwealth University
VCU Libraries
901 Park Ave / PO Box 842033
Richmond, VA 23284-2033
Email: holmm at vcu.edu<mailto:holmm at vcu.edu>
PH: 804-827-0925
Fax: 804-828-5672

My working day may not be your working day.  Please don't feel obligated to respond to this email outside your normal work hours.

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