[Eril-l] Off campus access to Wiley Online via EZ proxy issue

Wed Jul 17 13:56:53 PDT 2024

It worked for us! Thanks Stephanie.

Thanks!
Tracie Seurer, MLIS
Electronic Resource Librarian
Tomlinson Library
Colorado Mesa University & CMU Tech
tseurer at coloradomesa.edu<mailto:tseurer at coloradomesa.edu>
970-248-1520
[cid:eb385674-bf5c-41c9-8f68-5b5492229918]
________________________________
From: Eril-l <eril-l-bounces at lists.eril-l.org> on behalf of Electronic Resources in Libraries discussion list via Eril-l <eril-l at lists.eril-l.org>
Sent: Wednesday, July 17, 2024 2:44 PM
To: Electronic Resources in Libraries discussion list <eril-l at lists.eril-l.org>
Subject: Re: [Eril-l] Off campus access to Wiley Online via EZ proxy issue

We resolved our problem by adding these stanzas

HJ wiley.scienceconnect.io

HJ https://wiley.scienceconnect.io<https://wiley.scienceconnect.io/>

DJ scienceconnect.io

I hope it works for others.

[TXST 125 Anniversary logo]

Stephanie Larrison (she/her/hers)
Electronic Resources and Acquisitions Librarian

University Libraries

Texas State University

O: 512-408-3461 | C: 512-753-9616

larrison at txstate.edu<mailto:larrison at txstate.edu>

From: Eril-l <eril-l-bounces at lists.eril-l.org> On Behalf Of Electronic Resources in Libraries discussion list via Eril-l
Sent: Wednesday, July 17, 2024 11:53 AM
To: Electronic Resources in Libraries discussion list <eril-l at lists.eril-l.org>
Subject: Re: [Eril-l] Off campus access to Wiley Online via EZ proxy issue

Hello,

We reported this issue to Wiley yesterday, July 16, 2024, and Wiley responded today:

This is a follow-up email regarding your EZ Proxy access issue.

Please be advised that this is a known issue, and our Platform Team is working on this as a priority.

Please note that we will provide you with an update as soon as the issue is resolved.

Please accept our apologies for any inconvenience caused.

Elena.

[/var/folders/b_/d03bpmw956s7khpybj6mynmh0000gn/T/com.microsoft.Outlook/WebArchiveCopyPasteTempFiles/cidimage002.jpg at 01D6926C.03C84C70]

Elena Yakovchuk | she/her/hers

Library Assistant| Resource Management & Acquisitions

Elizabeth Dafoe Library

University of Manitoba | Winnipeg, MB R3T 2N2 Canada

email: e_resources at umanitoba.ca<mailto:e_resources at umanitoba.ca>

From: Eril-l <eril-l-bounces at lists.eril-l.org<mailto:eril-l-bounces at lists.eril-l.org>> On Behalf Of Electronic Resources in Libraries discussion list via Eril-l
Sent: Wednesday, July 17, 2024 11:07 AM
To: Eril-l at lists.eril-l.org<mailto:Eril-l at lists.eril-l.org>
Subject: Re: [Eril-l] Off campus access to Wiley Online via EZ proxy issue

Caution! This message was sent from outside the University of Manitoba.

Same thing here! When accessing Wiley Online Library off campus, we can't access materials that we subscribe to (and our logo does not appear in the heading). We don't have an issue with access to the same materials on campus. Our stanza is also updated to the current.

I know there was talk about a Wiley login issue on the EZ Proxy listserv, but I believe this is a separate issue.

Thanks!

Tracie Seurer, MLIS

Electronic Resource Librarian

Tomlinson Library

Colorado Mesa University & CMU Tech

tseurer at coloradomesa.edu<mailto:tseurer at coloradomesa.edu>

970-248-1520

[cid:image003.png at 01DAD860.38B5CEB0]

________________________________

From: Eril-l <eril-l-bounces at lists.eril-l.org<mailto:eril-l-bounces at lists.eril-l.org>> on behalf of Electronic Resources in Libraries discussion list via Eril-l <eril-l at lists.eril-l.org<mailto:eril-l at lists.eril-l.org>>
Sent: Wednesday, July 17, 2024 9:16 AM
To: Eril-l at lists.eril-l.org<mailto:Eril-l at lists.eril-l.org> <eril-l at lists.eril-l.org<mailto:eril-l at lists.eril-l.org>>
Subject: [Eril-l] Off campus access to Wiley Online via EZ proxy issue

Is anyone having problems with authentication to Wiley Online Library off campus?    We use EZ proxy and made sure our stanzas match the 7/8/24 update but the site is still not recognizing the university.  Our name does not appear in the heading like it does on campus and this string appears at the end of the URL  “/?skip=true”

There are no error messages and our regular login through the proxy and DUO security seem to be working fine.  I have not seen this behavior before, and I tested access to other publisher sites and there was not a similar issue.

Thanks for helping us troubleshoot,

[TXST 125 Anniversary logo]

Stephanie Larrison (she/her/hers)
Electronic Resources and Acquisitions Librarian

University Libraries

Texas State University

O: 512-408-3461 | C: 512-753-9616

larrison at txstate.edu<mailto:larrison at txstate.edu>

CAUTION:. This email originated from outside the TXST network. Do not click links or download files unless you know the sender and content are safe.

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