[Eril-l] Off campus access to Wiley Online via EZ proxy issue

[Electronic Resources in Libraries discussion list]

Hello,

We reported this issue to Wiley yesterday, July 16, 2024, and Wiley responded today:

This is a follow-up email regarding your EZ Proxy access issue.

Please be advised that this is a known issue, and our Platform Team is working on this as a priority.

Please note that we will provide you with an update as soon as the issue is resolved.

Please accept our apologies for any inconvenience caused.


Elena.


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Elena Yakovchuk | she/her/hers
Library Assistant| Resource Management & Acquisitions
Elizabeth Dafoe Library
University of Manitoba | Winnipeg, MB R3T 2N2 Canada
email: e_resources at umanitoba.ca<mailto:e_resources at umanitoba.ca>




From: Eril-l <eril-l-bounces at lists.eril-l.org> On Behalf Of Electronic Resources in Libraries discussion list via Eril-l
Sent: Wednesday, July 17, 2024 11:07 AM
To: Eril-l at lists.eril-l.org
Subject: Re: [Eril-l] Off campus access to Wiley Online via EZ proxy issue

Caution! This message was sent from outside the University of Manitoba.

Same thing here! When accessing Wiley Online Library off campus, we can't access materials that we subscribe to (and our logo does not appear in the heading). We don't have an issue with access to the same materials on campus. Our stanza is also updated to the current.

I know there was talk about a Wiley login issue on the EZ Proxy listserv, but I believe this is a separate issue.

Thanks!
Tracie Seurer, MLIS
Electronic Resource Librarian
Tomlinson Library
Colorado Mesa University & CMU Tech
tseurer at coloradomesa.edu<mailto:tseurer at coloradomesa.edu>
970-248-1520
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From: Eril-l <eril-l-bounces at lists.eril-l.org<mailto:eril-l-bounces at lists.eril-l.org>> on behalf of Electronic Resources in Libraries discussion list via Eril-l <eril-l at lists.eril-l.org<mailto:eril-l at lists.eril-l.org>>
Sent: Wednesday, July 17, 2024 9:16 AM
To: Eril-l at lists.eril-l.org<mailto:Eril-l at lists.eril-l.org> <eril-l at lists.eril-l.org<mailto:eril-l at lists.eril-l.org>>
Subject: [Eril-l] Off campus access to Wiley Online via EZ proxy issue


Is anyone having problems with authentication to Wiley Online Library off campus?    We use EZ proxy and made sure our stanzas match the 7/8/24 update but the site is still not recognizing the university.  Our name does not appear in the heading like it does on campus and this string appears at the end of the URL  "/?skip=true"



There are no error messages and our regular login through the proxy and DUO security seem to be working fine.  I have not seen this behavior before, and I tested access to other publisher sites and there was not a similar issue.



Thanks for helping us troubleshoot,





[TXST 125 Anniversary logo]

Stephanie Larrison (she/her/hers)
Electronic Resources and Acquisitions Librarian

University Libraries

Texas State University

O: 512-408-3461 | C: 512-753-9616

larrison at txstate.edu<mailto:larrison at txstate.edu>




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