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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Book Antiqua",serif;color:#1F497D">Hello,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Book Antiqua",serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Book Antiqua",serif;color:#1F497D">We reported this issue to Wiley yesterday, July 16, 2024, and Wiley responded today:<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Book Antiqua",serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.5pt;font-family:"Verdana",sans-serif">This is a follow-up email regarding your EZ Proxy access issue.<br>
<br>
Please be advised that this is a known issue, and our Platform Team is working on this as a priority.<br>
<br>
Please note that we will provide you with an update as soon as the issue is resolved.<br>
<br>
Please accept our apologies for any inconvenience caused.</span><br>
<br>
<span style="font-size:11.0pt;font-family:"Book Antiqua",serif;color:#1F497D"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Book Antiqua",serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Book Antiqua",serif;color:#1F497D">Elena.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Book Antiqua",serif;color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal" style="line-height:11.55pt"><b><span style="font-size:11.0pt;font-family:"Book Antiqua",serif;color:#0A2F41;mso-ligatures:standardcontextual">Elena Yakovchuk</span></b><b><span style="font-size:11.0pt;font-family:"Book Antiqua",serif;color:black;mso-ligatures:standardcontextual"> |</span></b><span style="font-size:11.0pt;font-family:"Book Antiqua",serif;color:black;mso-ligatures:standardcontextual"> she/her/hers</span><span style="font-size:11.0pt;font-family:"Book Antiqua",serif;color:#1F497D;mso-ligatures:standardcontextual"><o:p></o:p></span></p>
<p class="MsoNormal" style="line-height:11.55pt"><span style="font-size:11.0pt;font-family:"Book Antiqua",serif;color:black;mso-ligatures:standardcontextual">Library Assistant| Resource Management & Acquisitions</span><span style="font-size:11.0pt;font-family:"Book Antiqua",serif;color:#1F497D;mso-ligatures:standardcontextual"><o:p></o:p></span></p>
<p class="MsoNormal" style="line-height:11.55pt"><span style="font-size:11.0pt;font-family:"Book Antiqua",serif;color:black;mso-ligatures:standardcontextual">Elizabeth Dafoe Library </span><span style="font-size:11.0pt;font-family:"Book Antiqua",serif;color:#1F497D;mso-ligatures:standardcontextual"><o:p></o:p></span></p>
<p class="MsoNormal" style="line-height:11.55pt"><span style="font-size:11.0pt;font-family:"Book Antiqua",serif;color:black;mso-ligatures:standardcontextual">University of Manitoba |<b>
</b>Winnipeg, </span><span style="font-family:"Book Antiqua",serif;color:#1F497D;mso-ligatures:standardcontextual">MB R3T 2N2
</span><span style="font-size:11.0pt;font-family:"Book Antiqua",serif;color:black;mso-ligatures:standardcontextual">Canada</span><span style="font-size:11.0pt;font-family:"Book Antiqua",serif;color:#1F497D;mso-ligatures:standardcontextual"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Book Antiqua",serif;color:#4F2C1D;mso-ligatures:standardcontextual">email:</span><span style="font-size:11.0pt;font-family:"Book Antiqua",serif;color:black;mso-ligatures:standardcontextual"> </span><span style="font-size:11.0pt;font-family:"Book Antiqua",serif;color:#1F497D;mso-ligatures:standardcontextual"><a href="mailto:e_resources@umanitoba.ca"><span style="color:#0563C1">e</span><span style="font-family:"Aptos",sans-serif;color:#0563C1">_resources@umanitoba.ca</span></a>
<o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> Eril-l <eril-l-bounces@lists.eril-l.org>
<b>On Behalf Of </b>Electronic Resources in Libraries discussion list via Eril-l<br>
<b>Sent:</b> Wednesday, July 17, 2024 11:07 AM<br>
<b>To:</b> Eril-l@lists.eril-l.org<br>
<b>Subject:</b> Re: [Eril-l] Off campus access to Wiley Online via EZ proxy issue<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><strong><span style="font-family:"Aptos",sans-serif;color:#462C1D">Caution!</span></strong><span style="color:#462C1D"> This message was sent from outside the University of Manitoba.</span><o:p></o:p></p>
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<p class="MsoNormal"><span style="color:black">Same thing here! When accessing Wiley Online Library off campus, we can't access materials that we subscribe to (and our logo does not appear in the heading). We don't have an issue with access to the same materials
on campus. Our stanza is also updated to the current. <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="color:black">I know there was talk about a Wiley login issue on the EZ Proxy listserv, but I believe this is a separate issue. <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif;color:black">Thanks!<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif;color:black">Tracie Seurer, MLIS<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif;color:black">Electronic Resource Librarian<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif;color:black">Tomlinson Library <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif;color:black">Colorado Mesa University & CMU Tech<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif;color:black"><a href="mailto:tseurer@coloradomesa.edu" title="tseurer@coloradomesa.edu">tseurer@coloradomesa.edu</a><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif;color:black">970-248-1520<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif;color:black"><img border="0" width="418" height="96" style="width:4.3541in;height:1.0in" id="image_0" src="cid:image003.png@01DAD83F.D15886B0"></span><span style="font-family:"Calibri",sans-serif;color:black"><o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black"> Eril-l <<a href="mailto:eril-l-bounces@lists.eril-l.org">eril-l-bounces@lists.eril-l.org</a>>
on behalf of Electronic Resources in Libraries discussion list via Eril-l <<a href="mailto:eril-l@lists.eril-l.org">eril-l@lists.eril-l.org</a>><br>
<b>Sent:</b> Wednesday, July 17, 2024 9:16 AM<br>
<b>To:</b> <a href="mailto:Eril-l@lists.eril-l.org">Eril-l@lists.eril-l.org</a> <<a href="mailto:eril-l@lists.eril-l.org">eril-l@lists.eril-l.org</a>><br>
<b>Subject:</b> [Eril-l] Off campus access to Wiley Online via EZ proxy issue</span>
<o:p></o:p></p>
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<p class="MsoNormal"> <o:p></o:p></p>
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<p class="xmsonormal">Is anyone having problems with authentication to Wiley Online Library off campus? We use EZ proxy and made sure our stanzas match the 7/8/24 update but the site is still not recognizing the university. Our name does not appear in the
heading like it does on campus and this string appears at the end of the URL “/?skip=true”
<o:p></o:p></p>
<p class="xmsonormal"> <o:p></o:p></p>
<p class="xmsonormal">There are no error messages and our regular login through the proxy and DUO security seem to be working fine. I have not seen this behavior before, and I tested access to other publisher sites and there was not a similar issue.
<o:p></o:p></p>
<p class="xmsonormal"> <o:p></o:p></p>
<p class="xmsonormal">Thanks for helping us troubleshoot,<o:p></o:p></p>
<p class="xmsonormal"> <o:p></o:p></p>
<p class="xmsonormal"> <o:p></o:p></p>
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<p class="xmsonormal"><span style="font-size:14.0pt"><img border="0" width="84" height="173" style="width:.875in;height:1.802in" id="x_Picture_x0020_1" src="cid:image004.png@01DAD83F.D15886B0" alt="TXST 125 Anniversary logo"></span><o:p></o:p></p>
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<p class="xmsonormal"><b><span style="font-size:14.0pt;font-family:"Calibri",sans-serif">Stephanie Larrison
</span></b><span style="font-size:14.0pt;font-family:"Calibri",sans-serif">(she/her/hers)<br>
</span><span style="font-size:10.0pt;font-family:"Calibri",sans-serif">Electronic Resources and Acquisitions Librarian</span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:10.0pt;font-family:"Calibri",sans-serif">University Libraries</span><o:p></o:p></p>
<p class="xmsonormal"><b><span style="font-size:10.0pt;font-family:"Calibri",sans-serif">Texas State University</span></b><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:10.0pt;font-family:"Calibri",sans-serif">O: 512-408-3461 | C: 512-753-9616</span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:10.0pt;font-family:"Calibri",sans-serif"><a href="mailto:larrison@txstate.edu">larrison@txstate.edu</a></span><o:p></o:p></p>
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<p class="xmsonormal"><span style="font-size:12.0pt"> </span><o:p></o:p></p>
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