[Eril-l] Nexis Uni Academic Access Issues

Wed Jul 10 12:57:21 PDT 2024

Hi,
I just went through this on Monday and Tuesday. You'll need to have the full stanza in your config file instead of just the IncludeFile line. The HJ line immediately after the URL will have the ?identityprofileid=NNNNNN at the end and Lexis Nexis needs to supply that ID number.

Happy Wednesday,
~Elizabeth

[cid:image003.png at 01DAD2E1.D8466EA0]
Elizabeth McCormick (she/her)
Systems Librarian

Phone 540-831-5635
Email emccormick at radford.edu<mailto:emccormick at radford.edu>
McConnell Library, Radford University
801 East Main Street, Radford, VA 24142

From: Eril-l <eril-l-bounces at lists.eril-l.org> On Behalf Of Electronic Resources in Libraries discussion list via Eril-l
Sent: Wednesday, July 10, 2024 3:25 PM
To: Sally J. Lockwood <sjl8 at cornell.edu>; Electronic Resources in Libraries discussion list <eril-l at lists.eril-l.org>
Subject: Re: [Eril-l] Nexis Uni Academic Access Issues

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Linette - yes that is the screen I am getting when go to access the "second" time. I have reported with Lexis Nexis through their support chat, but there was not resolution through there. I may have to call them if this persists.

Sally - thank you for the solution, I just did that, and it did work on all browsers. For now, it can be a solution to give to users as more troubleshooting is done.

Cheers,

Sarah Wakefield
Electronic Resources Librarian
Waidner-Spahr Library

Dickinson College
PO BOX 1773
Carlisle, PA 17013
Email: wakefies at dickinson.edu<mailto:wakefies at dickinson.edu>
Phone: 717-254-8332

Pronouns: She/Her/Hers

From: Sally J. Lockwood <sjl8 at cornell.edu<mailto:sjl8 at cornell.edu>>
Sent: Wednesday, July 10, 2024 2:53 PM
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Cc: Wakefield, Sarah <wakefies at dickinson.edu<mailto:wakefies at dickinson.edu>>
Subject: RE: Nexis Uni Academic Access Issues

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the fix that worked for me so far is to click on the blue "sign in" button, close the browser and start again from the catalog record.  Firefox, working remote.

Kind regards,

Sally Lockwood
E-Resources Specialist
Working from home
Cornell University
Ithaca, NY 14853

From: Eril-l <eril-l-bounces at lists.eril-l.org<mailto:eril-l-bounces at lists.eril-l.org>> On Behalf Of Electronic Resources in Libraries discussion list via Eril-l
Sent: Wednesday, July 10, 2024 2:44 PM
To: Electronic Resources in Libraries discussion list <eril-l at lists.eril-l.org<mailto:eril-l at lists.eril-l.org>>
Cc: wakefies at dickinson.edu<mailto:wakefies at dickinson.edu>
Subject: Re: [Eril-l] Nexis Uni Academic Access Issues

You mean this screen?

[cid:image004.jpg at 01DAD2E1.D8466EA0]

Yes, I see the same thing.  And I just notified all the librarians yesterday that this migration was now complete.  Thanks for bringing this to my attention.  Count us in as having the same problem.  I didn't even close the browser -- just the tab -- and tried to open it up again when I received the above message.

We use EZProxy but we grabbed the new stanza on Monday when we went in for something else.

Regards,

Linette

Linette Koren She/Her/Hers
Manager of Electronic Resources
RIT Libraries
Academic Affairs
Rochester Institute of Technology
Wallace Library 1520
90 Lomb Memorial Drive
Rochester NY 14623
https://www.rit.edu/library
W: 585-475-6123
lxkwml at rit.edu<mailto:lxkwml at rit.edu>
[RIT | Rochester Institute of Technology]<https://www.rit.edu/>

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From: Eril-l <eril-l-bounces at lists.eril-l.org<mailto:eril-l-bounces at lists.eril-l.org>> On Behalf Of Electronic Resources in Libraries discussion list via Eril-l
Sent: Wednesday, July 10, 2024 1:40 PM
To: eril-l at lists.eril-l.org<mailto:eril-l at lists.eril-l.org>
Subject: [Eril-l] Nexis Uni Academic Access Issues

Hi all,

Nexis Uni Academic went through an UI upgrade over the weekend, and my institution is having access issues.

We can access initially, but once we close the browser and try to access again, we run into a log in screen. I have checked our EZproxy (which is updated) and have done cache clearing on all browsers multiple times, but the problem still persists.

Is anyone else who uses the database experiencing the same thing?

Thanks,

Sarah Wakefield
Electronic Resources Librarian
Waidner-Spahr Library

Dickinson College
PO BOX 1773
Carlisle, PA 17013
Email: wakefies at dickinson.edu<mailto:wakefies at dickinson.edu>
Phone: 717-254-8332

Pronouns: She/Her/Hers

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