[Eril-l] JSTOR's metadata & EBSCO EDS

[Electronic Resources in Libraries discussion list]

Hi Maribel,

Sorry to hear you are having trouble with your JSTOR links from EBSCO EDS.  I'd love to connect with you directly to see if I can help you resolve the issue.  Please get in touch and we can arrange for a time to discuss further.

If any other libraries are having similar issues, please also feel welcome to get in touch with me directly!

Best Regards,

Mike Sollars
Business Development and Relations Manager
ITHAKA<https://www.ithaka.org/>
301 E. Liberty Street | Suite 250 | Ann Arbor, MI  48104
Email: mike.sollars at ithaka.org<mailto:mike.sollars at ithaka.org>





From: Eril-l <eril-l-bounces at lists.eril-l.org<mailto:eril-l-bounces at lists.eril-l.org>> On Behalf Of Electronic Resources in Libraries discussion list via Eril-l
Sent: Thursday, January 18, 2024 10:42 AM
To: eril-l at lists.eril-l.org<mailto:eril-l at lists.eril-l.org>
Subject: [Eril-l] JSTOR's metadata & EBSCO EDS

Caution: This message did not originate from within ITHAKA's email system. Please use caution when opening attachments and following links within this message.
All - We use EBSCO EDS and FTF. We recently added the JSTOR Archive and Primary Source Collection. However, when doing a search through EDS, we discovered that JSTOR article links takes us to a set of results, not the actual item. I placed a ticket with EBSCO support about this issue, following is their response.
"The issue you are experiencing is caused due to the incorrect metadata indexed in our records." So it was escalated to "another team."

Today, I got the team's response:
"I have received an update from our appropriate department that after an initial analysis by our teams, we have determined that current plans do not include a change to this functionality. We have requested that the publisher update the metadata and send for reprocessing."

If you use EBSCO EDS, subscribe to JSTOR, and JSTOR full text link results take you to the item level, I would like to setup a phone call or virtual meeting with you at your convenience.

Thank you for your time and consideration,
Maribel Castro, E-Resources Management Librarian
mcastro at excelsior.edu<mailto:mcastro at excelsior.edu> | (518) 608-8368
Excelsior University Library<https://library.excelsior.edu/>
Library FAQs<https://libanswers.excelsior.edu/>

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