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<p class="MsoNormal" style="background:white"><span style="font-size:11.0pt;color:#212121">Hi Maribel,<o:p></o:p></span></p>
<p class="MsoNormal" style="background:white"><span style="font-size:11.0pt;color:#212121"><o:p> </o:p></span></p>
<p class="MsoNormal" style="background:white"><span style="font-size:11.0pt;color:#212121">Sorry to hear you are having trouble with your JSTOR links from EBSCO EDS. I’d love to connect with you directly to see if I can help you resolve the issue. Please
get in touch and we can arrange for a time to discuss further.<o:p></o:p></span></p>
<p class="MsoNormal" style="background:white"><span style="font-size:11.0pt;color:#212121"><o:p> </o:p></span></p>
<p class="MsoNormal" style="background:white"><span style="font-size:11.0pt;color:#212121">If any other libraries are having similar issues, please also feel welcome to get in touch with me directly!<o:p></o:p></span></p>
<p class="MsoNormal" style="background:white"><span style="font-size:11.0pt;color:#212121"><o:p> </o:p></span></p>
<p class="MsoNormal" style="background:white"><span style="font-size:11.0pt;color:#212121">Best Regards,<o:p></o:p></span></p>
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<o:p></o:p></span></p>
<p class="MsoNormal" style="background:white"><b><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#404042">Mike Sollars<o:p></o:p></span></b></p>
<p class="MsoNormal" style="background:white"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black">Business Development and Relations Manager</span><span style="font-size:10.0pt"><o:p></o:p></span></p>
<p class="MsoNormal" style="background:white"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#4472C4"><a href="https://www.ithaka.org/">ITHAKA</a></span><span style="font-size:10.0pt"><o:p></o:p></span></p>
<p class="MsoNormal" style="background:white"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black">301 E. Liberty Street | Suite 250 | Ann Arbor, MI 48104</span><span style="font-size:10.0pt"><o:p></o:p></span></p>
<p class="MsoNormal" style="background:white"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black">Email: </span><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#4472C4"><a href="mailto:mike.sollars@ithaka.org">mike.sollars@ithaka.org</a><o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> Eril-l <<a href="mailto:eril-l-bounces@lists.eril-l.org">eril-l-bounces@lists.eril-l.org</a>>
<b>On Behalf Of </b>Electronic Resources in Libraries discussion list via Eril-l<br>
<b>Sent:</b> Thursday, January 18, 2024 10:42 AM<br>
<b>To:</b> <a href="mailto:eril-l@lists.eril-l.org">eril-l@lists.eril-l.org</a><br>
<b>Subject:</b> [Eril-l] JSTOR's metadata & EBSCO EDS<o:p></o:p></span></p>
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<p class="MsoNormal"><strong><span style="font-family:"Aptos",sans-serif;color:red">Caution</span></strong><span style="color:red">: This message did not originate from within ITHAKA's email system. Please use caution when opening attachments and following
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<p class="MsoNormal"><span style="font-size:11.0pt;color:black">All - We use EBSCO EDS and FTF. We recently added the JSTOR Archive and Primary Source Collection. However, when doing a search through EDS, we discovered that JSTOR article links takes us to a
set of results, not the actual item. I placed a ticket with EBSCO support about this issue, following is their response. </span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;color:black">"T</span><span style="font-size:11.0pt;color:#242424;background:white">he issue you are experiencing is caused due to the incorrect metadata indexed in our records." So it was escalated to "another
team."</span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;color:#242424;background:white">Today, I got the team's response: </span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;color:#242424;background:white">"</span><span style="font-size:11.0pt;color:black;background:white">I have received an update from our appropriate department that after an initial analysis by our teams, we
have determined that current plans do not include a change to this functionality. We have requested that the publisher update the metadata and send for reprocessing."</span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;color:black;background:white">If you use EBSCO EDS, subscribe to JSTOR, and JSTOR full text link results take you to the item level, I would like to setup a phone call or virtual meeting with you at your convenience.</span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;color:black;background:white">Thank you for your time and consideration,</span><o:p></o:p></p>
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<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Segoe UI",sans-serif;color:#642667;background:white">Maribel Castro, E-Resources Management Librarian</span></b><span style="font-size:11.0pt;color:black"><o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span style="font-size:10.0pt;font-family:"Segoe UI",sans-serif;color:#201F1E"><a href="mailto:mcastro@excelsior.edu" title="mailto:mcastro@excelsior.edu">mcastro@excelsior.edu</a> </span><span style="font-size:10.0pt;font-family:"Segoe UI",sans-serif;color:#642667">|
(518) 608-8368</span><span style="font-size:11.5pt;font-family:"Segoe UI",sans-serif;color:#201F1E"><br>
</span><span style="font-size:10.0pt;font-family:"Segoe UI",sans-serif;color:black"><a href="https://library.excelsior.edu/" title="https://library.excelsior.edu/">Excelsior University Library</a></span><span style="font-family:"Segoe UI",sans-serif;color:black"><br>
</span><span style="font-size:10.0pt;font-family:"Segoe UI",sans-serif;color:black"><a href="https://libanswers.excelsior.edu/" title="https://libanswers.excelsior.edu/">Library FAQs</a></span><o:p></o:p></p>
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