[Eril-l] [EXT]: Re: Academic Video Online & Open Athens

Tue Feb 27 11:29:35 PST 2024

Hello all,

We do not use Open Athens, but we have also experienced the issue with accessing SONY resources. In my testing, links worked fine on my phone but not via my computer while using a campus IP address. The support person suspected that the campus IP address was part of a VPN and that Sony's systems were rejecting it.

I have shared that message with our institution's IT department and am awaiting further information.

Thanks,

Erin

Erin 
Wentz, MSLIS
Electronic Resources Librarian, Assistant Professor
Library and Learning Resources
179 Longwood Avenue, Boston 
MA 
02115
617.732.2810 
F 617.278.1566
erin.wentz at mcphs.edu
www.mcphs.edu
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From: Eril-l <eril-l-bounces at lists.eril-l.org> On Behalf Of Electronic Resources in Libraries discussion list via Eril-l
Sent: Tuesday, February 27, 2024 2:04 PM
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Cc: Brian Erb <BErb at flvc.org>
Subject: [EXT]: Re: [Eril-l] Academic Video Online & Open Athens

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We here at EFSC have run into one video with this issue, Dana.  And I say "one" because it was brought to our attention by a faculty member.  As with other libraries, there will be more of these Sony videos in our instance of AVON that are not accessible at this point in time.  We too have a tech-support case in with Alexander Street Press about this.
Best,
Sarah M. Paige
Program Manager, Libraries
Assistant Professor / Online Learning Librarian
Eastern Florida State College
250 Community College Parkway
Building 2, Rm. 232J
Palm Bay, FL 32909
321-433-5262
paiges at easternflorida.edu<mailto:paiges at easternflorida.edu>

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From: Eril-l <eril-l-bounces at lists.eril-l.org<mailto:eril-l-bounces at lists.eril-l.org>> On Behalf Of Electronic Resources in Libraries discussion list via Eril-l
Sent: Tuesday, February 27, 2024 1:56 PM
To: 'eril-l at lists.eril-l.org' <eril-l at lists.eril-l.org<mailto:eril-l at lists.eril-l.org>>
Subject: [Eril-l] Academic Video Online & Open Athens

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Hoping for some insight on this problem.

Our library subscribes to Academic Video Online (AVON), and we also use Open Athens authentication. We've been receiving the message that SONY Pictures Classics titles are temporarily unavailable in AVON, non-Sony titles are accessible.
We've known that SONY Pictures Classics DRM does not allow viewing of their titles outside of the United States on AVON, and even though we're located in Pennsylvania, Open Athens is a UK based product.

I've talked with AVON tech support with no immediate, definite answer on if Open Athens might be the problem. The request has been elevated to Alexander Street's management team.

Has anyone else using Open Athens and AVON had this issue?

Thanks for your help!

Dana

Dana Mastroianni, MLIS
Manager, Library & Public Services | Jennie King Mellon Library<library.chatham.edu>
Office: 412.365.1602
Chatham University|Woodland Rd. Pittsburgh, 15232
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