[Eril-l] Primary Research Group Inc. has published the Survey of Use of Artificial Intelligence in Inter-Library Loan Management, ISBN 979-8-88517-240-0

[Electronic Resources in Libraries discussion list]

This study presents data from 33 academic libraries about their use of
artificial intelligence in various facets of inter-library loan management,
with separate datasets for use in copyright clearance, returns and
deliveries, title and content searches, patron service requests,
personalized content recommendations, and other tasks connected to
interlibrary loan management.

Survey participants also give data or commentary or both on how much they
are using AI, which applications they are using, and what their plans are
for the future.  The report provides specific datasets on the amount of
worktime spent on ChatGPT, Bard/Gemini, and AI enabled Bing. In addition,
survey participants evaluate the present and presumed future impact of AI
on interlibrary loan management.

Just a few of this 55-page report’s many findings are that:

• Interlibrary loan librarians at institutions charging annual tuition of
less than $7,500 showed the highest mean usage time of ChatGPT, a mean of
approximately 23 minutes per week.
• No survey participant was using AI to enhance, accompany or in any way
service title searches.
• Interlibrary loan librarians at public colleges have a slightly more
optimistic view compared to those at private colleges, with some at public
institutions expecting up to a more than 50% increase in productivity,
while interlibrary loan librarians at private colleges are less hopeful for
such significant improvements.

Data in the report is broken out by numerous institutional variables such
as enrollment size, public/private status, college Carnegie class or type,
and level of tuition.

For a table of contents, the questionnaire and an excerpt – view the
product page at:   https://www.primaryresearch.com/AddCart.aspx?ReportID=802
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