[Eril-l] Kanopy problems

[Electronic Resources in Libraries discussion list]

I can't help directly, but I can suggest a troubleshooting option to break the logjam between Kanopy and OCLC (presumably involved because of ezproxy?).
Log in to your Kanopy admin account directly, without going through the proxy server at all.
You should be able to do that if you have the admin username/password.
That removes OCLC from the issue.
If you then play a sample problem video successfully, you'll know Ezproxy is involved, and if not, you'll know the problem is entirely with Kanopy's relationship with Cloudflare.


Melissa Belvadi
Collections Librarian
University of Prince Edward Island
mbelvadi at upei.ca

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Hi everyone,



My library has been having ongoing problems with Kanopy videos off campus. I have been in contact with OCLC and Kanopy both, and both are adamant that the problem isn’t on their end and must be on the other’s. We hadn’t had any problems until the last few weeks, and I am about ready to pull out my hair because we cannot figure out what’s going wrong. And of course the timing is miserable, as the semester just started a few weeks ago.



Here’s the deal: some users are reporting a 502 bad gateway Cloudflare error. In my other experiences that error has been on the host end; in this case the error screen gives a green check to the browser and to cloudflare, but a red X for a Kanopy host error. I’ve told Kanopy this multiple times and they’re still insistent that the problem is not theirs.



Before I completely lose my mind,  has anyone else experienced anything like this? How did you get it resolved?



Thanks.

Sarah



__________________________________

Sarah Mueth (she/her)

Serials & Electronic Resources Librarian

Randall Library<library.uncw.edu>, UNCW

910-962-2497


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