[Eril-l] Puzzling remote authentication problem

Wed Jul 26 12:32:34 PDT 2023

Hi all-

Thanks for your responses! We have determined that, despite getting those
message, the issue is not on the EZproxy side. I'm fairly confident it's an
account issue and I've turned the user over to campus IT.
*Kate Silton*
she / her */ *hers
Electronic Resources Librarian
Z. Smith Reynolds Library, Wake Forest University
336.758.5484 *|* siltonk at wfu.edu
orcid <https://orcid.org/0000-0002-9200-5006>

On Mon, Jul 24, 2023 at 2:26 PM Electronic Resources in Libraries
discussion list via Eril-l <eril-l at lists.eril-l.org> wrote:

> Hi all,
>
> We had this happen recently with a student.  There are a few reasons the
> suspend.htm page can get invoked for a user:
>
>
>
>    - They transfer over 2GB of data within an hour (EnforceOCLCByteLimit).
>    - They access EZproxy from more than four countries within a day
>    (EnforceOCLCCountryLimit).
>    - They access EZproxy from more than 20 network addresses within an
>    hour (EnforceOCLCIPLImit).
>
>
>
> In our case the account had tripped all 3 of these rules but the 3rd
> resulted in a permanent, rather than temporary, suspension.  We would
> expire the suspension as Kristin describes but  then it would happen again
> immediately.  The log showed that the student’s network connection was
> using many different IP addresses within a short span of time – it seemed
> to be switching his IP address every second.  It turned out he was using a
> VPN configured to continuously change his public IP address.  When he
> switched to a different internet connection, the problem was resolved.
>
>
>
> We took that opportunity to edit the boilerplate docs\suspend.htm file to
> something hopefully more meaningful and helpful for our users!
>
>
>
> Cheers
>
> Jean
>
> __________________________________
>
> Jean Blackburn, Collections Librarian
>
> Vancouver Island University Library
>
> P 250.753.3245 ext 2091
>
> C 250.618.7955
>
> E jean.blackburn at viu.ca
>
>
>
> With respect, huy tseep q’u to the Coast Salish peoples on whose
> traditional and unceded territories I live and work.
>
>
>
>
>
> *From:* Eril-l <eril-l-bounces at lists.eril-l.org> *On Behalf Of *Electronic
> Resources in Libraries discussion list via Eril-l
> *Sent:* July 24, 2023 9:46 AM
> *To:* Electronic Resources in Libraries discussion list <
> eril-l at lists.eril-l.org>
> *Subject:* Re: [Eril-l] Puzzling remote authentication problem
>
>
>
> Good Morning,
>
>
>
> You can go into EZProxy Admin under security settings and tripped security
> rules, click the box and then “Expire checked” and it will expire the
> suspend.txt error for that person.
>
>
>
> Thanks,
>
> Kristin
>
>
>
> Kristin Rogers
>
> Electronic Resources & Discovery Librarian
>
> Associate Professor
>
> The University of Mississippi
>
> JD Williams Library
>
> 50 Galtney Lott Plz
>
> P.O. Box 1848
>
> University, MS 38677-1848
>
> U.S.A.
>
> O: +1-662-915-3409 | F: +1-662-915-6744
>
> kerogers at olemiss.edu | www.olemiss.edu
>
>
>
> *From:* Eril-l <eril-l-bounces at lists.eril-l.org> *On Behalf Of *Electronic
> Resources in Libraries discussion list via Eril-l
> *Sent:* Monday, July 24, 2023 10:58 AM
> *To:* Electronic Resources in Libraries discussion list <
> eril-l at lists.eril-l.org>
> *Subject:* Re: [Eril-l] Puzzling remote authentication problem
>
>
>
> [EXTERNAL]
>
>
>
> If you try to open an online resource and get the error message *File
> missing: docs/suspend.htm*, it means you have exceeded the maximum amount
> of data allowed to be downloaded through the proxy server. This can happen
> if you download image-rich files or other large documents.
>
>
>
> Try having him download fewer articles at a time and see if that works.
>
>
>
> Anne Nolan
>
> --
>
> Anne Cerstvik Nolan, MLS | Head, Collection Strategies for Licensing and
> Assessment | Brown University Library
>
> My pronouns are she/her/hers. Here’s why I’m telling you this
> <https://urldefense.proofpoint.com/v2/url?u=https-3A__medium.com_-40mrsexsmith_dear-2Dcis-2Dpeople-2Dwho-2Dput-2Dyour-2Dpronouns-2Don-2Dyour-2Dhello-2Dmy-2Dname-2Dis-2Dnametags-2D78c047ed7af1&d=DwMFAg&c=WO-RGvefibhHBZq3fL85hQ&r=_DbFLL68GZb4TWFKnIjqerfj-eBw9xAGVP3nee407NQ&m=uQLe5J1u6PPBoYMHXJqlIgpIIhO5I0qHffZXVnPqgdk&s=8DujmyozbxtARYqd0Tx1XN-4gfz73pkaLO44n-YUibY&e=>
> .
>
>
>
>
>
> On Mon, Jul 24, 2023 at 11:47 AM Electronic Resources in Libraries
> discussion list via Eril-l <eril-l at lists.eril-l.org> wrote:
>
> Do you have a hosted EZproxy server?  If so, that sounds like OCLC
> suspended the account for some reason, so you might try contacting them.
>
>
>
> ~Courtney F.
>
>
>
>
>
> On Mon, Jul 24, 2023 at 10:27 AM Electronic Resources in Libraries
> discussion list via Eril-l <eril-l at lists.eril-l.org> wrote:
>
> Good morning-
>
>
>
> I have a faculty member who is having trouble using library resources
> remotely, and I have exhausted pretty much everything in my toolkit to
> resolve the problem. This person consistently gets an error message that
> says "File missing: docs/suspend.htm" after entering his credentials when
> trying to access something via a proxied link. This behavior persists
> across different browsers and devices, and happens regardless of what
> platform he tries to use. Even more curious, he cannot access any library
> resources when using the campus VPN. My instinct is that there is some
> problem with his credentials, but Campus IT insists that nothing is wrong
> with his account.
>
>
>
> Has anyone ever seen this type of problem before and found a solution?
> Short of sending him back to campus IT, I'm stumped.
>
>
>
> Thanks!
>
> Kate
>
> *Kate Silton*
>
> she / her */ *hers
>
> Electronic Resources Librarian
>
> Z. Smith Reynolds Library, Wake Forest University
>
> 336.758.5484 *|* siltonk at wfu.edu
>
> orcid <https://orcid.org/0000-0002-9200-5006>
>
>
>
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