[Eril-l] New Oxford English Dictionary site now live ~4890383

Fri Jul 21 07:42:41 PDT 2023

Hi all,

To echo Christine’s advice, please do reach out to our customer services team if you are experiencing any access issues to the new Oxford English Dictionary site. Our customer services and technical teams are working closely to investigate and resolve any issues, including those around EZProxy access.

Customers in North & South America
Email: online at oup.com<mailto:online at oup.com>
Telephone: +1 800 334 4249 ext 6484

Customers outside North & South America
Email: onlinesubscriptions at oup.com<mailto:onlinesubscriptions at oup.com>
Telephone: +44 (0) 1865 353705

EZProxy users should please update your EZProxy stanza<https://help.oclc.org/Library_Management/EZproxy/EZproxy_database_stanzas/Database_stanzas_O/Oxford_English_Dictionary_(OED)> for the OED, if you haven’t already. It should be placed above the Oxford Academic stanza if applicable.

Also, thank you to those who commented on the OED homepage. Your feedback has been very helpful, and we expect to update the homepage next week.

Kind regards,

Patricia Hudson
Head of Library Marketing, Academic
Oxford University Press

From: Eril-l <eril-l-bounces at lists.eril-l.org> On Behalf Of Electronic Resources in Libraries discussion list via Eril-l
Sent: Friday, July 21, 2023 7:22 AM
To: Electronic Resources in Libraries discussion list <eril-l at lists.eril-l.org>
Cc: Customer Support <online at oup.com>
Subject: Re: [Eril-l] New Oxford English Dictionary site now live ~4890383

I'm working remotely and I see the following happen with Firefox both before and after clearing cache and cookies:
I get access to all the tabs via https://www.oed.com/dictionary/goldfish_n?tab=factsheet#2836763
but I get a paywall with this URL https://www-oed-com.proxy.library.cornell.edu/dictionary/goldfish_n?tab=factsheet#2836763  when I try to open the tabs.
It's usually the other way around - the proxy.library.cornell.edu lets the content provider know I'm coming from Cornell and that we have a subscription.
Sally Lockwood
E-Resources Specialist
Working from home
Cornell University
Ithaca, NY 14853

From: Eril-l <eril-l-bounces at lists.eril-l.org<mailto:eril-l-bounces at lists.eril-l.org>> On Behalf Of Electronic Resources in Libraries discussion list via Eril-l
Sent: Thursday, July 20, 2023 7:08 PM
To: Electronic Resources in Libraries discussion list <eril-l at lists.eril-l.org<mailto:eril-l at lists.eril-l.org>>
Cc: online at oup.com<mailto:online at oup.com>
Subject: Re: [Eril-l] New Oxford English Dictionary site now live ~4890383

Hi All

If you haven't already, please file a case with Oxford letting them know if you are not able to access the site when off campus and using various authentication methods such as EZProxy.  I did this yesterday and received a reply that their support team is working on a solution.

You may be able to access the new platform off campus the first time you try but if you try again and again, you may find that you hit a paywall and aren't able to access all features.

Christine Holmes, MLIS
Electronic Resources Coordinator

Dr. Martin Luther King Jr. Library
San Jose State University
(408) 808-2027
Christine.Holmes at sjsu.edu<mailto:Christine.Holmes at sjsu.edu>
http://libguides.sjsu.edu/prf.php?account_id=41839<http://libguides.sjsu.edu/profile.php?uid=14698>

On Wed, Jul 19, 2023 at 8:21 AM Electronic Resources in Libraries discussion list via Eril-l <eril-l at lists.eril-l.org<mailto:eril-l at lists.eril-l.org>> wrote:
Hi, OUP.
For the record, the College of the Holy Cross also would like the subscription box on the OED Online start page to be removed.
Thanks to Sara and Cornell for bringing this up.

Judith

--
Judith Nagata
Electronic Resources & Serials Librarian
Dinand Library
College of the Holy Cross
Worcester, MA 01610
p: 508-793-2639
e: jnagata at holycross.edu<mailto:jnagata at holycross.edu>

On Tue, Jul 18, 2023 at 5:43 PM Electronic Resources in Libraries discussion list via Eril-l <eril-l at lists.eril-l.org<mailto:eril-l at lists.eril-l.org>> wrote:
Dear Trinity,
Thank you very much for taking it forward!
It seems from various responses that I am not the only one that was confused by it .... and foresees confusion for users more generally.
Thank you!
~ Sara

On Tue, Jul 18, 2023 at 5:37 PM <online at oup.com<mailto:online at oup.com>> wrote:
Hello,

Thank you for your email. Yes, all users with a subscription see that text block on their screen even after logging in. I believe when it's clicked on it will go into detail about your active subscription. I have made note of your request though and will pass it along for the team meeting that is happening tomorrow regarding the new platform.

Please let us know if there is anything else we can do to help.

Kind regards,
Trinity
Oxford University Press
Online Products

---------- Original message ----------
From: scolglaz at mtholyoke.edu<mailto:scolglaz at mtholyoke.edu>
Date: Tuesday, July 18, 2023 at 13:13
To: eril-l at lists.eril-l.org<mailto:eril-l at lists.eril-l.org>
Cc: online at oup.com<mailto:online at oup.com>
Subject: Re: [Eril-l] New Oxford English Dictionary site now live

Hello,
We appear to have full access, BUT I find it really confusing that at the very center of the landing page is the following:
[cid:image001.png at 01D9BBC0.11F05BA0]

Because I know that we have a subscription, I just went ahead and tried out a word etc and proceeded, but I think this will throw most users.
Are others also seeing this right splat in the middle of the Webpage?
OUP: Can this be made NOT to show when one already has an active/current subscription?
Thanks for considering.
~ Sara

On Tue, Jul 18, 2023 at 12:37 PM Electronic Resources in Libraries discussion list via Eril-l <eril-l at lists.eril-l.org<mailto:eril-l at lists.eril-l.org>> wrote:

Thanks OUP.

Cornell University Library has partial access to the new platform.  Right now, the word search works fine, but clicking on the other tabs (meaning, etymology, pronunciation, etc) points to a login screen.  Can I assume the lack of access is part of the 48-hour transition?

Kind regards,

Sally Lockwood

E-Resources Specialist

Working from home

Cornell University

Ithaca, NY 14853

From: Eril-l <eril-l-bounces at lists.eril-l.org<mailto:eril-l-bounces at lists.eril-l.org>> On Behalf Of Electronic Resources in Libraries discussion list via Eril-l
Sent: Tuesday, July 18, 2023 12:07 PM
To: eril-l at lists.eril-l.org<mailto:eril-l at lists.eril-l.org>
Subject: [Eril-l] New Oxford English Dictionary site now live

***Apologies for cross-posting***

Oxford University Press is pleased to announce the Oxford English Dictionary (oed.com<https://oed.com/>) has officially transitioned onto its new platform!

Many customers will be seeing the new site already, but the transition may take up to 48 hours.

All institutional customers of the OED will receive an email from us on 19 July confirming the launch and providing additional resources for promotion, training, and support.

If you are a library subscriber and have not done so already, please refer to our frequently asked questions<https://fdslive.oup.com/www.oup.com/academic/pdf/librarian/OED_Migration_Checklist_FAQ.pdf> document. Should you have any additional queries, contact us at:

Customers in North & South America
Telephone: +1 800 334 4249 ext 6484
Email: online at oup.com<mailto:online at oup.com>

Customers outside North & South America
Telephone: +44 (0) 1865 353705
Email: onlinesubscriptions at oup.com<mailto:onlinesubscriptions at oup.com>

Yours sincerely,

Lauren Mitchell
Associate Marketing Manager, Library Programs & Execution
Oxford University Press
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--
Sara Colglazier
Head of Discovery Services
Discovery and Access: Discovery Services, Rm. 303
Library, Information, & Technology Services
Mount Holyoke College
50 College Street
South Hadley, MA 01075
T: 413-538-2437

--
Sara Colglazier
Head of Discovery Services
Discovery and Access: Discovery Services, Rm. 303
Library, Information, & Technology Services
Mount Holyoke College
50 College Street
South Hadley, MA 01075
T: 413-538-2437
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