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<p class="MsoNormal">Hi all,<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">To echo Christine’s advice, please do reach out to our customer services team if you are experiencing any access issues to the new Oxford English Dictionary site. Our customer services and technical teams are working closely to investigate
and resolve any issues, including those around EZProxy access. <o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Customers in North & South America<br>
Email: <a href="mailto:online@oup.com">online@oup.com</a><br>
Telephone: +1 800 334 4249 ext 6484<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Customers outside North & South America<o:p></o:p></p>
<p class="MsoNormal">Email: <a href="mailto:onlinesubscriptions@oup.com">onlinesubscriptions@oup.com</a><o:p></o:p></p>
<p class="MsoNormal">Telephone: +44 (0) 1865 353705<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">EZProxy users should please update your <a href="https://help.oclc.org/Library_Management/EZproxy/EZproxy_database_stanzas/Database_stanzas_O/Oxford_English_Dictionary_(OED)">
EZProxy stanza</a> for the OED, if you haven’t already. It should be placed above the Oxford Academic stanza if applicable.
<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Also, thank you to those who commented on the OED homepage. Your feedback has been very helpful, and we expect to update the homepage next week.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Kind regards,<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Patricia Hudson<o:p></o:p></p>
<p class="MsoNormal">Head of Library Marketing, Academic<o:p></o:p></p>
<p class="MsoNormal">Oxford University Press <o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><b>From:</b> Eril-l <eril-l-bounces@lists.eril-l.org> <b>On Behalf Of
</b>Electronic Resources in Libraries discussion list via Eril-l<br>
<b>Sent:</b> Friday, July 21, 2023 7:22 AM<br>
<b>To:</b> Electronic Resources in Libraries discussion list <eril-l@lists.eril-l.org><br>
<b>Cc:</b> Customer Support <online@oup.com><br>
<b>Subject:</b> Re: [Eril-l] New Oxford English Dictionary site now live ~4890383<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">I'm working remotely and I see the following happen with Firefox both before and after clearing cache and cookies:<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">I get access to all the tabs via
<a href="https://www.oed.com/dictionary/goldfish_n?tab=factsheet#2836763">https://www.oed.com/dictionary/goldfish_n?tab=factsheet#2836763</a><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">but I get a paywall with this URL
<a href="https://www-oed-com.proxy.library.cornell.edu/dictionary/goldfish_n?tab=factsheet#2836763">
https://www-oed-com.<b>proxy.library.cornell.edu</b>/dictionary/goldfish_n?tab=factsheet#2836763</a> when I try to open the tabs. <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">It's usually the other way around - the proxy.library.cornell.edu lets the content provider know I'm coming from Cornell and that we have a subscription.
<o:p></o:p></p>
<p class="MsoNormal">Sally Lockwood<o:p></o:p></p>
<p class="MsoNormal">E-Resources Specialist<o:p></o:p></p>
<p class="MsoNormal">Working from home<o:p></o:p></p>
<p class="MsoNormal">Cornell University<o:p></o:p></p>
<p class="MsoNormal">Ithaca, NY 14853<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><b>From:</b> Eril-l <<a href="mailto:eril-l-bounces@lists.eril-l.org">eril-l-bounces@lists.eril-l.org</a>>
<b>On Behalf Of </b>Electronic Resources in Libraries discussion list via Eril-l<br>
<b>Sent:</b> Thursday, July 20, 2023 7:08 PM<br>
<b>To:</b> Electronic Resources in Libraries discussion list <<a href="mailto:eril-l@lists.eril-l.org">eril-l@lists.eril-l.org</a>><br>
<b>Cc:</b> <a href="mailto:online@oup.com">online@oup.com</a><br>
<b>Subject:</b> Re: [Eril-l] New Oxford English Dictionary site now live ~4890383<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Hi All<o:p></o:p></p>
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<p class="MsoNormal">If you haven't already, please file a case with Oxford letting them know if you are not able to access the site when off campus and using various authentication methods such as EZProxy. I did this yesterday and received a reply that their
support team is working on a solution. <o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">You may be able to access the new platform off campus the first time you try but if you try again and again, you may find that you hit a paywall and aren't able to access all features.<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><b><span style="font-size:7.5pt;font-family:"Georgia",serif;color:#0B5394">Christine Holmes, MLIS<br>
Electronic Resources Coordinator</span></b><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:7.5pt;font-family:"Georgia",serif;color:#666666">Dr. Martin Luther King Jr. Library</span><span style="font-family:"Georgia",serif;color:#666666"><br>
</span><span style="font-size:7.5pt;font-family:"Georgia",serif;color:#666666">San Jose State University</span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:7.5pt;font-family:"Georgia",serif;color:#666666">(408) 808-2027</span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:7.5pt;font-family:"Georgia",serif"><a href="mailto:Christine.Holmes@sjsu.edu" target="_blank">Christine.Holmes@sjsu.edu</a><br>
<a href="http://libguides.sjsu.edu/profile.php?uid=14698" target="_blank">http://libguides.sjsu.edu/prf.php?account_id=41839</a></span><o:p></o:p></p>
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<p class="MsoNormal">On Wed, Jul 19, 2023 at 8:21 AM Electronic Resources in Libraries discussion list via Eril-l <<a href="mailto:eril-l@lists.eril-l.org">eril-l@lists.eril-l.org</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal">Hi, OUP.<o:p></o:p></p>
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<p class="MsoNormal">For the record, the College of the Holy Cross also would like the subscription box on the OED Online start page to be removed.<o:p></o:p></p>
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<p class="MsoNormal">Thanks to Sara and Cornell for bringing this up.<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Judith<o:p></o:p></p>
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<p class="MsoNormal"><span class="gmailsignatureprefix">--</span><o:p></o:p></p>
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<p class="MsoNormal">Judith Nagata<o:p></o:p></p>
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<p class="MsoNormal">Electronic Resources & Serials Librarian<o:p></o:p></p>
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<p class="MsoNormal">Dinand Library<o:p></o:p></p>
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<p class="MsoNormal">College of the Holy Cross<o:p></o:p></p>
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<p class="MsoNormal">Worcester, MA 01610<o:p></o:p></p>
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<p class="MsoNormal">p: 508-793-2639<o:p></o:p></p>
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<p class="MsoNormal">e: <a href="mailto:jnagata@holycross.edu" target="_blank">jnagata@holycross.edu</a><o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">On Tue, Jul 18, 2023 at 5:43 PM Electronic Resources in Libraries discussion list via Eril-l <<a href="mailto:eril-l@lists.eril-l.org" target="_blank">eril-l@lists.eril-l.org</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal">Dear Trinity,<o:p></o:p></p>
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<p class="MsoNormal">Thank you very much for taking it forward!<o:p></o:p></p>
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<p class="MsoNormal">It seems from various responses that I am not the only one that was confused by it .... and foresees confusion for users more generally.<o:p></o:p></p>
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<p class="MsoNormal">Thank you!<o:p></o:p></p>
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<p class="MsoNormal">~ Sara<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">On Tue, Jul 18, 2023 at 5:37 PM <<a href="mailto:online@oup.com" target="_blank">online@oup.com</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal">Hello,<br>
<br>
Thank you for your email. Yes, all users with a subscription see that text block on their screen even after logging in. I believe when it's clicked on it will go into detail about your active subscription. I have made note of your request though and will pass
it along for the team meeting that is happening tomorrow regarding the new platform. <br>
<br>
Please let us know if there is anything else we can do to help.<br>
<br>
Kind regards,<br>
Trinity<br>
Oxford University Press<br>
Online Products <br>
<br>
---------- Original message ----------<br>
<b>From</b>: <a href="mailto:scolglaz@mtholyoke.edu" target="_blank">scolglaz@mtholyoke.edu</a><br>
<b>Date</b>: Tuesday, July 18, 2023 at 13:13<br>
<b>To</b>: <a href="mailto:eril-l@lists.eril-l.org" target="_blank">eril-l@lists.eril-l.org</a><br>
<b>Cc</b>: <a href="mailto:online@oup.com" target="_blank">online@oup.com</a><br>
<b>Subject</b>: Re: [Eril-l] New Oxford English Dictionary site now live<br>
<o:p></o:p></p>
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<p class="MsoNormal">Hello, <o:p></o:p></p>
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<p class="MsoNormal">We appear to have full access, BUT I find it really confusing that at the very center of the landing page is the following:<o:p></o:p></p>
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<p class="MsoNormal"><img border="0" width="428" height="268" style="width:4.4583in;height:2.7916in" id="Picture_x0020_1" src="cid:image001.png@01D9BBC0.11F05BA0"><o:p></o:p></p>
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<p class="MsoNormal"> <o:p></o:p></p>
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<p class="MsoNormal">Because I <u>know</u> that we have a subscription, I just went ahead and tried out a word etc and proceeded, but I think this will throw most users.<o:p></o:p></p>
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<p class="MsoNormal">Are others also seeing this right splat in the middle of the Webpage?<o:p></o:p></p>
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<p class="MsoNormal">OUP: Can this be made NOT to show when one already has an active/current subscription?<o:p></o:p></p>
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<p class="MsoNormal">Thanks for considering.<o:p></o:p></p>
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<p class="MsoNormal">~ Sara<o:p></o:p></p>
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<p class="MsoNormal"> <o:p></o:p></p>
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<p class="MsoNormal"> <o:p></o:p></p>
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<p class="MsoNormal">On Tue, Jul 18, 2023 at 12:37 PM Electronic Resources in Libraries discussion list via Eril-l <<a href="mailto:eril-l@lists.eril-l.org" target="_blank">eril-l@lists.eril-l.org</a>> wrote:<o:p></o:p></p>
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<p>Thanks OUP.<o:p></o:p></p>
<p>Cornell University Library has partial access to the new platform. Right now, the word search works fine, but clicking on the other tabs (meaning, etymology, pronunciation, etc) points to a login screen. Can I assume the lack of access is part of the 48-hour
transition? <o:p></o:p></p>
<p> <o:p></o:p></p>
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<p>Kind regards,<o:p></o:p></p>
<p>Sally Lockwood<o:p></o:p></p>
<p>E-Resources Specialist<o:p></o:p></p>
<p>Working from home<o:p></o:p></p>
<p>Cornell University<o:p></o:p></p>
<p>Ithaca, NY 14853<o:p></o:p></p>
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<p> <o:p></o:p></p>
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<p><b>From:</b> Eril-l <<a href="mailto:eril-l-bounces@lists.eril-l.org" target="_blank">eril-l-bounces@lists.eril-l.org</a>>
<b>On Behalf Of </b>Electronic Resources in Libraries discussion list via Eril-l<br>
<b>Sent:</b> Tuesday, July 18, 2023 12:07 PM<br>
<b>To:</b> <a href="mailto:eril-l@lists.eril-l.org" target="_blank">eril-l@lists.eril-l.org</a><br>
<b>Subject:</b> [Eril-l] New Oxford English Dictionary site now live<o:p></o:p></p>
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<p> <o:p></o:p></p>
<p><b>***Apologies for cross-posting</b>***<o:p></o:p></p>
<p><span style="font-size:9.0pt;font-family:"Segoe UI",sans-serif"> </span><o:p></o:p></p>
<p>Oxford University Press is pleased to announce the Oxford English Dictionary (<span style="font-size:9.0pt;font-family:"Segoe UI",sans-serif"><a href="https://oed.com/" target="_blank"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">oed.com</span></a></span>)
has officially transitioned onto its new platform! <o:p></o:p></p>
<p><span style="font-size:9.0pt;font-family:"Segoe UI",sans-serif"> </span><o:p></o:p></p>
<p>Many customers will be seeing the new site already, but the transition may take up to 48 hours. <o:p></o:p></p>
<p><span style="font-size:9.0pt;font-family:"Segoe UI",sans-serif"> </span><o:p></o:p></p>
<p>All institutional customers of the OED will receive an email from us on 19 July confirming the launch and providing additional resources for promotion, training, and support. <o:p></o:p></p>
<p><span style="font-size:9.0pt;font-family:"Segoe UI",sans-serif"> </span><o:p></o:p></p>
<p>If you are a library subscriber and have not done so already, please refer to our
<span style="font-size:9.0pt;font-family:"Segoe UI",sans-serif"><a href="https://fdslive.oup.com/www.oup.com/academic/pdf/librarian/OED_Migration_Checklist_FAQ.pdf" target="_blank"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">frequently asked
questions</span></a></span> document. Should you have any additional queries, contact us at: <o:p></o:p></p>
<p><span style="font-size:9.0pt;font-family:"Segoe UI",sans-serif"> </span><o:p></o:p></p>
<p style="margin-left:.5in"><b>Customers in North & South America </b><br>
Telephone: +1 800 334 4249 ext 6484 <br>
Email: <span style="font-size:9.0pt;font-family:"Segoe UI",sans-serif"><a href="mailto:online@oup.com" target="_blank"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">online@oup.com</span></a></span> <o:p></o:p></p>
<p style="margin-left:.5in"><span style="font-size:9.0pt;font-family:"Segoe UI",sans-serif"> </span><o:p></o:p></p>
<p style="margin-left:.5in"><b>Customers outside North & South America </b><br>
Telephone: +44 (0) 1865 353705 <br>
Email: <span style="font-size:9.0pt;font-family:"Segoe UI",sans-serif"><a href="mailto:onlinesubscriptions@oup.com" target="_blank"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">onlinesubscriptions@oup.com</span></a></span> <o:p></o:p></p>
<p> <o:p></o:p></p>
<p> <o:p></o:p></p>
<p>Yours sincerely, <o:p></o:p></p>
<p><span style="font-size:9.0pt;font-family:"Segoe UI",sans-serif"> </span><o:p></o:p></p>
<p>Lauren Mitchell <br>
Associate Marketing Manager, Library Programs & Execution <br>
Oxford University Press <o:p></o:p></p>
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<p class="MsoNormal">_______________________________________________<br>
Eril-l mailing list<br>
<a href="mailto:Eril-l@lists.eril-l.org" target="_blank">Eril-l@lists.eril-l.org</a><br>
<a href="http://lists.eril-l.org/listinfo.cgi/eril-l-eril-l.org" target="_blank">http://lists.eril-l.org/listinfo.cgi/eril-l-eril-l.org</a><o:p></o:p></p>
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<p class="MsoNormal"> <o:p></o:p></p>
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<p class="MsoNormal">-- <o:p></o:p></p>
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<p class="MsoNormal">Sara Colglazier <o:p></o:p></p>
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<p class="MsoNormal">Head of Discovery Services<br>
Discovery and Access: Discovery Services, Rm. 303<o:p></o:p></p>
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<p class="MsoNormal">Library, Information, & Technology Services<o:p></o:p></p>
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<p class="MsoNormal">Mount Holyoke College<br>
50 College Street<o:p></o:p></p>
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<p class="MsoNormal">South Hadley, MA 01075<o:p></o:p></p>
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<p class="MsoNormal">T: 413-538-2437<o:p></o:p></p>
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<p class="MsoNormal"><span class="gmailsignatureprefix">-- </span><o:p></o:p></p>
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<p class="MsoNormal">Sara Colglazier<o:p></o:p></p>
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<p class="MsoNormal">Head of Discovery Services<br>
Discovery and Access: Discovery Services, Rm. 303<o:p></o:p></p>
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<p class="MsoNormal">Library, Information, & Technology Services<o:p></o:p></p>
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<p class="MsoNormal">Mount Holyoke College<br>
50 College Street<o:p></o:p></p>
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<p class="MsoNormal">South Hadley, MA 01075<o:p></o:p></p>
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<p class="MsoNormal">T: 413-538-2437<o:p></o:p></p>
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