[Eril-l] Taylor & Francis blocking IP addresses due to excessive use

Mon Jan 23 13:41:52 PST 2023

We received a Taylor & Francis IP blocking message for the first time today.   The audit log they provided did not contain the necessary information for our IT folks to trace the activity.  We'll report this back to T&F - maybe someone at their end will look for a root problem, since so many of us are experiencing this!

Thanks to everyone for sharing your experiences via the list!

Best, Theresa

Theresa Arndt
Assoc. Director for Library Resources & Administration
Dickinson College
Carlisle, PA 17013
Office/voicemail:  (717) 245-1750
arndtt at dickinson.edu

she/her/hers
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From: Eril-l <eril-l-bounces at lists.eril-l.org> on behalf of Laura Vogler <Voglerl at wabash.edu>
Sent: Monday, January 23, 2023 3:52 PM
To: eril-l at lists.eril-l.org <eril-l at lists.eril-l.org>
Subject: Re: [Eril-l] Taylor & Francis blocking IP addresses due to excessive use

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We experienced the same issue a couple of times last week.  First time ever receiving these types of reports from T&F.  Since this seems to be occurring for a number of us, I wonder if T&F has put some feature/protections in place.  Unfortunately, the logs aren’t giving us enough information to determine from where the patron is trying to connect.

Laura Vogler
Associate Library Director

Wabash College Library<https://nam12.safelinks.protection.outlook.com/?url=http%3A%2F%2Flibrary.wabash.edu%2F&data=05%7C01%7Carndtt%40dickinson.edu%7Cedddfa6dd01542ee9b2408dafd83d6ac%7C6232b05576b94c139b88b562ae7db6fb%7C0%7C0%7C638101040197384822%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000%7C%7C%7C&sdata=nqOEm7wXmuoGA9dPj4h8IG0y%2FbDckFXKIW%2FXeYg76ig%3D&reserved=0> | 301 W Wabash Ave | Crawfordsville, IN 47933 | P: 765.361.6215

From: Eril-l <eril-l-bounces at lists.eril-l.org> On Behalf Of Martina Anderson
Sent: Monday, January 23, 2023 3:43 PM
To: Sara Hills <hills at american.edu>; Kenyon Stuart <kstuart at umich.edu>; eril-l at lists.eril-l.org
Subject: Re: [Eril-l] Taylor & Francis blocking IP addresses due to excessive use

You don't often get email from martinaa at mit.edu<mailto:martinaa at mit.edu>. Learn why this is important<https://aka.ms/LearnAboutSenderIdentification>

We have experienced the same thing with T&F and with University of Chicago Press Journals over the last week. U of Chicago Press thinks the issue is on their end, but we and they are still trying to establish exactly the source of the issue. In the past, we’ve seen citation software causing this same issue but at least in the T&F case (where we talked with the user), that was not the case this time around.

If anyone figures out what’s going on, please share info!

--Martina

___________________________

Martina Anderson (she/her/hers)

Acquisitions & Appraisal Librarian

MIT Libraries

105 Broadway, Suite 6101

Cambridge, MA 02142

martinaa at mit.edu<mailto:martinaa at mit.edu>

From: Eril-l <eril-l-bounces at lists.eril-l.org<mailto:eril-l-bounces at lists.eril-l.org>> On Behalf Of Sara Hills
Sent: Monday, January 23, 2023 3:19 PM
To: Kenyon Stuart <kstuart at umich.edu<mailto:kstuart at umich.edu>>; eril-l at lists.eril-l.org<mailto:eril-l at lists.eril-l.org>
Subject: Re: [Eril-l] Taylor & Francis blocking IP addresses due to excessive use

Hello Kenyon -

Yes, we've experienced the same thing. We've had a number of reports of on-campus IP addresses being blocked. We're still trying to figure out what the cause was/is.

I'm happy to know we're not alone!

Sara K Hills

Electronic Resources and Serials Librarian

Interim Head of Acquisitions and Resource Management

American University, Washington DC 20016

202-885-3203

________________________________

From: Eril-l <eril-l-bounces at lists.eril-l.org<mailto:eril-l-bounces at lists.eril-l.org>> on behalf of Kenyon Stuart <kstuart at umich.edu<mailto:kstuart at umich.edu>>
Sent: Monday, January 23, 2023 2:49 PM
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Subject: [Eril-l] Taylor & Francis blocking IP addresses due to excessive use

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Hello,

We received a few reports last week from Taylor & Francis that they had temporarily blocked one of our IP addresses because of excessive connection to Taylor & Francis Online (tandfonline.com<https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Furldefense.com%2Fv3%2F__http%3A%2Ftandfonline.com__%3B!!IaT_gp1N!wSm7aYZLkckv-8S1C-SYwjntc5qMzp8ODu3z8wutJm7cSZGTO_AYW6G5VUdGKWibs7S8xyLzjwiA4eHfEuc%24&data=05%7C01%7Carndtt%40dickinson.edu%7Cedddfa6dd01542ee9b2408dafd83d6ac%7C6232b05576b94c139b88b562ae7db6fb%7C0%7C0%7C638101040197384822%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000%7C%7C%7C&sdata=NuaRx4yCeAv7dmPvykrZaArX%2BvRLoRmXpcr%2FlRcsJso%3D&reserved=0>). The activity occurs over a period of one or two minutes and involves dozens of connections to only 1 or 2 pages. The block seems to occur after 100 total connection attempts.

Our IT group investigated and suggested the activity could be due to a buggy browser. We've contacted a few users and they mentioned they were using Chrome and Zotero.

Has anyone else experienced similar issues with Taylor & Francis Online or with Chrome or Zotero? If yes, do you have any suggestions on what we can do or should investigate?

Thank you,

Kenyon Stuart

Electronic Resource Management Unit

320 Harlan Hatcher Graduate Library

University of Michigan

Ann Arbor, Michigan 48109-1190 USA

email: kstuart at umich.edu
<mailto:kstuart at umich.edu>
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