[Eril-l] New Oxford English Dictionary site now live ~4890383

Wed Aug 16 17:22:35 PDT 2023

Hello,
Sadly I am seeing and hearing from others the same as Sally from Cornell.
Testing myself, from home/off-campus, now, this evening, all I have to do
is click over to Meaning & use, and already I am prompted to login or
subscribe, and also see paywall in the URL, rather than our proxy info etc.
like I would expect, having authenticated to get to the OED in the first
place from our Database A-Z list.
And I replaced the config stanza this morning with the most recent one at
OCLC, making sure to place it above all other Oxford stanzas etc.
[image: image.png]

Is anyone seeing that it is fixed for their institution?
~ Sara

On Wed, Aug 16, 2023 at 11:37 AM Electronic Resources in Libraries
discussion list via Eril-l <eril-l at lists.eril-l.org> wrote:

> I should not see “paywall” in the address bar!  And I do not see
> proxy.cornell.edu  despite working from off campus.
>
> I got around the paywall by clicking on “log in via your institution” bar
> (not shown below).
>
>
>
> Still room for improvement and now I have 3 problem reports from faculty
> and reference staff:  “*Oxford University Press have instituted a
> completely new interface for the Oxford English Dictionary—hitherto a very
> useful tool. The new interface seems to be an exercise in dumbing way down,
> but that is not my immediate complaint, which is that in order to get
> "tabbed view", which gives access to a slightly less dumbed-down interface,
> you have to create a personal account (i.e., with the OED). This involves a
> pretty standard form: name, email, password, password confirmation, who are
> you ("academic"). In spite of its being standard, it does not work for me.
> I have tried repeatedly. The passwords I have proposed have not been
> objected to ("needs a special character")—the form just bounces back with
> "some of the fields—in red—were incomplete"—they weren't. It would be nice
> if I could access the OED.”*
>
>
>
>
>
>
>
>
>
>
>
> Sally Lockwood
>
> __________________________________
>
> E-Resources Specialist
>
> Working from home
>
> Cornell University
>
> Ithaca, NY 14853
>
>
>
>
>
>
>
> *From:* Eril-l <eril-l-bounces at lists.eril-l.org> *On Behalf Of *Electronic
> Resources in Libraries discussion list via Eril-l
> *Sent:* Thursday, August 10, 2023 2:35 PM
> *To:* Electronic Resources in Libraries discussion list <
> eril-l at lists.eril-l.org>
> *Subject:* Re: [Eril-l] New Oxford English Dictionary site now live
> ~4890383
>
>
>
> Hello all,
>
> As I had shared with you last week, we have been working to resolve an
> issue where some users have experienced dropped authentication when opening
> a second tab in the OED via EZProxy. We believe we now have a solution to
> this issue which will go live on Wednesday, 16th August at approximately
> 9 a.m. BST (4 a.m. EDT, 1 a.m. PDT).  Once this fix is in place, we
> recommend that all customers replace their stanza as soon as possible.
> The new stanza will be posted by OCLC late on Tuesday, 15th August.
> Please note customers using OCLC’s IncludeFile will have their stanza
> updated automatically.
>
> Thank you all for your patience.
>
> Once this fix is in place, if you continue to experience any technical
> issues, please reach out to our customer services team:
>
> *Customers in North & South America*
>
>    - Telephone: +1 800 334 4249 ext. 6484
>    - Email: online at oup.com
>
> *Customers outside North & South America*
>
>    - Telephone: +44 (0) 1865 353705
>    - Email: onlinesubscriptions at oup.com
>
>
>
> Sincerely,
>
> Tricia Hudson
>
>
>
> *From:* Eril-l <eril-l-bounces at lists.eril-l.org> *On Behalf Of *Electronic
> Resources in Libraries discussion list via Eril-l
> *Sent:* Wednesday, August 2, 2023 12:19 PM
> *To:* Electronic Resources in Libraries discussion list <
> eril-l at lists.eril-l.org>
> *Subject:* Re: [Eril-l] New Oxford English Dictionary site now live
> ~4890383
>
>
>
> Hi everyone,
>
> I’m happy to give an update from OUP.  Our team is actively and urgently
> addressing this issue with loss of access via EZProxy after opening a
> second tab in a session. The issue is a complex one with some compounding
> factors so the problem is not appearing for all customers. We are making
> progress and will continue to consult with OCLC as we are investigating and
> testing. I am happy to post to the listserv when this is resolved including
> any further instructions or revised stanzas if necessary. (Thus far that
> has not been the case.)
>
> In the meantime, if you are seeing this or any other issues, we do
> encourage you to please contact our customer services team at the contact
> details below so they can assist and eliminate other problems that may be
> occurring.  Thank you to everyone who has already reached out to customer
> services.
>
> Customers in North & South America
>
> Telephone: +1 800 334 4249 ext 6484
>
> Email: online at oup.com
>
> Customers outside North & South America
>
> Telephone: +44 (0) 1865 353705
>
> Email: onlinesubscriptions at oup.com
>
> Thank you all for your patience.
>
> Sincerely,
>
> Tricia Hudson
>
>
>
>
>
> *From:* Eril-l <eril-l-bounces at lists.eril-l.org> *On Behalf Of *Electronic
> Resources in Libraries discussion list via Eril-l
> *Sent:* Wednesday, August 2, 2023 8:12 AM
> *To:* Electronic Resources in Libraries discussion list <
> eril-l at lists.eril-l.org>
> *Subject:* Re: [Eril-l] New Oxford English Dictionary site now live
> ~4890383
>
>
>
> We see the same behavior. I have a ticket with Oxford support.
>
>
>
> Sally Lockwood
>
> E-Resources Specialist
>
> Working from home
>
> Cornell University
>
> Ithaca, NY 14853
>
>
>
> *From:* Eril-l <eril-l-bounces at lists.eril-l.org> *On Behalf Of *Electronic
> Resources in Libraries discussion list via Eril-l
> *Sent:* Tuesday, August 1, 2023 3:51 PM
> *To:* Electronic Resources in Libraries discussion list <
> eril-l at lists.eril-l.org>
> *Subject:* Re: [Eril-l] New Oxford English Dictionary site now live
> ~4890383
>
>
>
> We're having the same issue at Ohio Wesleyan University. I do one search,
> no problem but no proxy retained in the URL. I click on the OED logo to
> start over, and we no longer have access to the tabbed content.
>
>
>
> Melissa Hill
> Serials & Electronic Resources Manager
> Ohio Wesleyan University
>
> Hobson Science Library
>
> 90 South Henry Street
>
> Delaware, OH  43015
> 740-368-3252
>
> Tell us how we're doing! <https://owu.edu/feedback>
>
>
>
>
>
> On Tue, Aug 1, 2023 at 3:24 PM Electronic Resources in Libraries
> discussion list via Eril-l <eril-l at lists.eril-l.org> wrote:
>
> Hello,
>
>
>
> We have the current stanza for OED but are still encountering the same
> issue. The first time we access the new site in a browser session, the url
> doesn't contain our proxy url but we're able to search and view all of the
> tabs for a word. The second time in the same browser session the url
> contains our proxy but we can't view the tabs for a word.
>
>
>
> We have an open ticket with Oxford and I'm wondering if anyone is
> currently having this issue.
>
>
>
> Thank you,
>
>
>
> Kenyon Stuart
>
> Electronic Resource Management Unit
>
> 320 Harlan Hatcher Graduate Library
>
> University of Michigan
>
> Ann Arbor, Michigan 48109-1190 USA
>
> email: kstuart at umich.edu
>
>
>
>
>
> On Fri, Jul 21, 2023 at 7:26 AM Electronic Resources in Libraries
> discussion list via Eril-l <eril-l at lists.eril-l.org> wrote:
>
> I'm working remotely and I see the following happen with Firefox both
> before and after clearing cache and cookies:
>
> I get access to all the tabs via
> https://www.oed.com/dictionary/goldfish_n?tab=factsheet#2836763
>
> but I get a paywall with this URL https://www-oed-com.
> *proxy.library.cornell.edu*/dictionary/goldfish_n?tab=factsheet#2836763
> <https://www-oed-com.proxy.library.cornell.edu/dictionary/goldfish_n?tab=factsheet#2836763>
> when I try to open the tabs.
>
> It's usually the other way around - the proxy.library.cornell.edu lets
> the content provider know I'm coming from Cornell and that we have a
> subscription.
>
> Sally Lockwood
>
> E-Resources Specialist
>
> Working from home
>
> Cornell University
>
> Ithaca, NY 14853
>
>
>
> *From:* Eril-l <eril-l-bounces at lists.eril-l.org> *On Behalf Of *Electronic
> Resources in Libraries discussion list via Eril-l
> *Sent:* Thursday, July 20, 2023 7:08 PM
> *To:* Electronic Resources in Libraries discussion list <
> eril-l at lists.eril-l.org>
> *Cc:* online at oup.com
> *Subject:* Re: [Eril-l] New Oxford English Dictionary site now live
> ~4890383
>
>
>
>
>
> Hi All
>
>
>
> If you haven't already, please file a case with Oxford letting them know
> if you are not able to access the site when off campus and using various
> authentication methods such as EZProxy.  I did this yesterday and received
> a reply that their support team is working on a solution.
>
>
>
> You may be able to access the new platform off campus the first time you
> try but if you try again and again, you may find that you hit a paywall and
> aren't able to access all features.
>
>
>
>
>
> *Christine Holmes, MLIS Electronic Resources Coordinator*
>
>
>
> Dr. Martin Luther King Jr. Library
> San Jose State University
>
> (408) 808-2027
>
> Christine.Holmes at sjsu.edu
> http://libguides.sjsu.edu/prf.php?account_id=41839
> <http://libguides.sjsu.edu/profile.php?uid=14698>
>
>
>
>
>
>
>
> On Wed, Jul 19, 2023 at 8:21 AM Electronic Resources in Libraries
> discussion list via Eril-l <eril-l at lists.eril-l.org> wrote:
>
> Hi, OUP.
>
> For the record, the College of the Holy Cross also would like the
> subscription box on the OED Online start page to be removed.
>
> Thanks to Sara and Cornell for bringing this up.
>
>
>
> Judith
>
>
>
> --
>
> Judith Nagata
>
> Electronic Resources & Serials Librarian
>
> Dinand Library
>
> College of the Holy Cross
>
> Worcester, MA 01610
>
> p: 508-793-2639
>
> e: jnagata at holycross.edu
>
>
>
> On Tue, Jul 18, 2023 at 5:43 PM Electronic Resources in Libraries
> discussion list via Eril-l <eril-l at lists.eril-l.org> wrote:
>
> Dear Trinity,
>
> Thank you very much for taking it forward!
>
> It seems from various responses that I am not the only one that was
> confused by it .... and foresees confusion for users more generally.
>
> Thank you!
>
> ~ Sara
>
>
>
> On Tue, Jul 18, 2023 at 5:37 PM <online at oup.com> wrote:
>
> Hello,
>
> Thank you for your email. Yes, all users with a subscription see that text
> block on their screen even after logging in. I believe when it's clicked on
> it will go into detail about your active subscription. I have made note of
> your request though and will pass it along for the team meeting that is
> happening tomorrow regarding the new platform.
>
> Please let us know if there is anything else we can do to help.
>
> Kind regards,
> Trinity
> Oxford University Press
> Online Products
>
> ---------- Original message ----------
> *From*: scolglaz at mtholyoke.edu
> *Date*: Tuesday, July 18, 2023 at 13:13
> *To*: eril-l at lists.eril-l.org
> *Cc*: online at oup.com
> *Subject*: Re: [Eril-l] New Oxford English Dictionary site now live
>
>
> Hello,
>
> We appear to have full access, BUT I find it really confusing that at the
> very center of the landing page is the following:
>
>
>
> Because I *know* that we have a subscription, I just went ahead and tried
> out a word etc and proceeded, but I think this will throw most users.
>
> Are others also seeing this right splat in the middle of the Webpage?
>
> OUP: Can this be made NOT to show when one already has an active/current
> subscription?
>
> Thanks for considering.
>
> ~ Sara
>
>
>
>
>
> On Tue, Jul 18, 2023 at 12:37 PM Electronic Resources in Libraries
> discussion list via Eril-l <eril-l at lists.eril-l.org> wrote:
>
> Thanks OUP.
>
> Cornell University Library has partial access to the new platform.  Right
> now, the word search works fine, but clicking on the other tabs (meaning,
> etymology, pronunciation, etc) points to a login screen.  Can I assume the
> lack of access is part of the 48-hour transition?
>
>
>
> Kind regards,
>
> Sally Lockwood
>
> E-Resources Specialist
>
> Working from home
>
> Cornell University
>
> Ithaca, NY 14853
>
>
>
> *From:* Eril-l <eril-l-bounces at lists.eril-l.org> *On Behalf Of *Electronic
> Resources in Libraries discussion list via Eril-l
> *Sent:* Tuesday, July 18, 2023 12:07 PM
> *To:* eril-l at lists.eril-l.org
> *Subject:* [Eril-l] New Oxford English Dictionary site now live
>
>
>
> ****Apologies for cross-posting****
>
>
>
> Oxford University Press is pleased to announce the Oxford English
> Dictionary (oed.com) has officially transitioned onto its new platform!
>
>
>
> Many customers will be seeing the new site already, but the transition may
> take up to 48 hours.
>
>
>
> All institutional customers of the OED will receive an email from us on 19
> July confirming the launch and providing additional resources for
> promotion, training, and support.
>
>
>
> If you are a library subscriber and have not done so already, please refer
> to our frequently asked questions
> <https://fdslive.oup.com/www.oup.com/academic/pdf/librarian/OED_Migration_Checklist_FAQ.pdf>
> document. Should you have any additional queries, contact us at:
>
>
>
> *Customers in North & South America   *
> Telephone: +1 800 334 4249 ext 6484
> Email: online at oup.com
>
>
>
> *Customers outside North & South America   *
> Telephone: +44 (0) 1865 353705
> Email: onlinesubscriptions at oup.com
>
>
>
>
>
> Yours sincerely,
>
>
>
> Lauren Mitchell
> Associate Marketing Manager, Library Programs & Execution
> Oxford University Press
>
> _______________________________________________
> Eril-l mailing list
> Eril-l at lists.eril-l.org
> http://lists.eril-l.org/listinfo.cgi/eril-l-eril-l.org
>
>
>
>
>
> --
>
> Sara Colglazier
>
> Head of Discovery Services
> Discovery and Access: Discovery Services, Rm. 303
>
> Library, Information, & Technology Services
>
> Mount Holyoke College
> 50 College Street
>
> South Hadley, MA 01075
>
> T: 413-538-2437
>
>
>
>
> --
>
> Sara Colglazier
>
> Head of Discovery Services
> Discovery and Access: Discovery Services, Rm. 303
>
> Library, Information, & Technology Services
>
> Mount Holyoke College
> 50 College Street
>
> South Hadley, MA 01075
>
> T: 413-538-2437
>
> _______________________________________________
> Eril-l mailing list
> Eril-l at lists.eril-l.org
> http://lists.eril-l.org/listinfo.cgi/eril-l-eril-l.org
>
>
>
>
>
>
> _______________________________________________
> Eril-l mailing list
> Eril-l at lists.eril-l.org
> http://lists.eril-l.org/listinfo.cgi/eril-l-eril-l.org
>
> _______________________________________________
> Eril-l mailing list
> Eril-l at lists.eril-l.org
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>
> _______________________________________________
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>
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>

-- 
Sara Colglazier
Head of Discovery Services
Discovery and Access: Discovery Services, Rm. 303
Library, Information, & Technology Services
Mount Holyoke College
50 College Street
South Hadley, MA 01075
T: 413-538-2437
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