[Eril-l] New Oxford English Dictionary site now live ~4890383

Thu Aug 10 11:34:31 PDT 2023

Hello all,
As I had shared with you last week, we have been working to resolve an issue where some users have experienced dropped authentication when opening a second tab in the OED via EZProxy. We believe we now have a solution to this issue which will go live on Wednesday, 16th August at approximately 9 a.m. BST (4 a.m. EDT, 1 a.m. PDT).  Once this fix is in place, we recommend that all customers replace their stanza as soon as possible. The new stanza will be posted by OCLC late on Tuesday, 15th August. Please note customers using OCLC’s IncludeFile will have their stanza updated automatically.
Thank you all for your patience.
Once this fix is in place, if you continue to experience any technical issues, please reach out to our customer services team:
Customers in North & South America

  *   Telephone: +1 800 334 4249 ext. 6484
  *   Email: online at oup.com<mailto:online at oup.com>
Customers outside North & South America

  *   Telephone: +44 (0) 1865 353705
  *   Email: onlinesubscriptions at oup.com<mailto:onlinesubscriptions at oup.com>

Sincerely,
Tricia Hudson

From: Eril-l <eril-l-bounces at lists.eril-l.org> On Behalf Of Electronic Resources in Libraries discussion list via Eril-l
Sent: Wednesday, August 2, 2023 12:19 PM
To: Electronic Resources in Libraries discussion list <eril-l at lists.eril-l.org>
Subject: Re: [Eril-l] New Oxford English Dictionary site now live ~4890383

Hi everyone,
I’m happy to give an update from OUP.  Our team is actively and urgently addressing this issue with loss of access via EZProxy after opening a second tab in a session. The issue is a complex one with some compounding factors so the problem is not appearing for all customers. We are making progress and will continue to consult with OCLC as we are investigating and testing. I am happy to post to the listserv when this is resolved including any further instructions or revised stanzas if necessary. (Thus far that has not been the case.)
In the meantime, if you are seeing this or any other issues, we do encourage you to please contact our customer services team at the contact details below so they can assist and eliminate other problems that may be occurring.  Thank you to everyone who has already reached out to customer services.
Customers in North & South America
Telephone: +1 800 334 4249 ext 6484
Email: online at oup.com<mailto:online at oup.com>
Customers outside North & South America
Telephone: +44 (0) 1865 353705
Email: onlinesubscriptions at oup.com<mailto:onlinesubscriptions at oup.com>
Thank you all for your patience.
Sincerely,
Tricia Hudson

From: Eril-l <eril-l-bounces at lists.eril-l.org<mailto:eril-l-bounces at lists.eril-l.org>> On Behalf Of Electronic Resources in Libraries discussion list via Eril-l
Sent: Wednesday, August 2, 2023 8:12 AM
To: Electronic Resources in Libraries discussion list <eril-l at lists.eril-l.org<mailto:eril-l at lists.eril-l.org>>
Subject: Re: [Eril-l] New Oxford English Dictionary site now live ~4890383

We see the same behavior. I have a ticket with Oxford support.

Sally Lockwood
E-Resources Specialist
Working from home
Cornell University
Ithaca, NY 14853

From: Eril-l <eril-l-bounces at lists.eril-l.org<mailto:eril-l-bounces at lists.eril-l.org>> On Behalf Of Electronic Resources in Libraries discussion list via Eril-l
Sent: Tuesday, August 1, 2023 3:51 PM
To: Electronic Resources in Libraries discussion list <eril-l at lists.eril-l.org<mailto:eril-l at lists.eril-l.org>>
Subject: Re: [Eril-l] New Oxford English Dictionary site now live ~4890383

We're having the same issue at Ohio Wesleyan University. I do one search, no problem but no proxy retained in the URL. I click on the OED logo to start over, and we no longer have access to the tabbed content.

Melissa Hill
Serials & Electronic Resources Manager
Ohio Wesleyan University
Hobson Science Library
90 South Henry Street
Delaware, OH  43015
740-368-3252
Tell us how we're doing!<https://owu.edu/feedback>

On Tue, Aug 1, 2023 at 3:24 PM Electronic Resources in Libraries discussion list via Eril-l <eril-l at lists.eril-l.org<mailto:eril-l at lists.eril-l.org>> wrote:
Hello,

We have the current stanza for OED but are still encountering the same issue. The first time we access the new site in a browser session, the url doesn't contain our proxy url but we're able to search and view all of the tabs for a word. The second time in the same browser session the url contains our proxy but we can't view the tabs for a word.

We have an open ticket with Oxford and I'm wondering if anyone is currently having this issue.

Thank you,

Kenyon Stuart
Electronic Resource Management Unit
320 Harlan Hatcher Graduate Library
University of Michigan
Ann Arbor, Michigan 48109-1190 USA
email: kstuart at umich.edu
<mailto:kstuart at umich.edu>

On Fri, Jul 21, 2023 at 7:26 AM Electronic Resources in Libraries discussion list via Eril-l <eril-l at lists.eril-l.org<mailto:eril-l at lists.eril-l.org>> wrote:
I'm working remotely and I see the following happen with Firefox both before and after clearing cache and cookies:
I get access to all the tabs via https://www.oed.com/dictionary/goldfish_n?tab=factsheet#2836763
but I get a paywall with this URL https://www-oed-com.proxy.library.cornell.edu/dictionary/goldfish_n?tab=factsheet#2836763  when I try to open the tabs.
It's usually the other way around - the proxy.library.cornell.edu<http://proxy.library.cornell.edu> lets the content provider know I'm coming from Cornell and that we have a subscription.
Sally Lockwood
E-Resources Specialist
Working from home
Cornell University
Ithaca, NY 14853

From: Eril-l <eril-l-bounces at lists.eril-l.org<mailto:eril-l-bounces at lists.eril-l.org>> On Behalf Of Electronic Resources in Libraries discussion list via Eril-l
Sent: Thursday, July 20, 2023 7:08 PM
To: Electronic Resources in Libraries discussion list <eril-l at lists.eril-l.org<mailto:eril-l at lists.eril-l.org>>
Cc: online at oup.com<mailto:online at oup.com>
Subject: Re: [Eril-l] New Oxford English Dictionary site now live ~4890383

Hi All

If you haven't already, please file a case with Oxford letting them know if you are not able to access the site when off campus and using various authentication methods such as EZProxy.  I did this yesterday and received a reply that their support team is working on a solution.

You may be able to access the new platform off campus the first time you try but if you try again and again, you may find that you hit a paywall and aren't able to access all features.

Christine Holmes, MLIS
Electronic Resources Coordinator

Dr. Martin Luther King Jr. Library
San Jose State University
(408) 808-2027
Christine.Holmes at sjsu.edu<mailto:Christine.Holmes at sjsu.edu>
http://libguides.sjsu.edu/prf.php?account_id=41839<http://libguides.sjsu.edu/profile.php?uid=14698>

On Wed, Jul 19, 2023 at 8:21 AM Electronic Resources in Libraries discussion list via Eril-l <eril-l at lists.eril-l.org<mailto:eril-l at lists.eril-l.org>> wrote:
Hi, OUP.
For the record, the College of the Holy Cross also would like the subscription box on the OED Online start page to be removed.
Thanks to Sara and Cornell for bringing this up.

Judith

--
Judith Nagata
Electronic Resources & Serials Librarian
Dinand Library
College of the Holy Cross
Worcester, MA 01610
p: 508-793-2639
e: jnagata at holycross.edu<mailto:jnagata at holycross.edu>

On Tue, Jul 18, 2023 at 5:43 PM Electronic Resources in Libraries discussion list via Eril-l <eril-l at lists.eril-l.org<mailto:eril-l at lists.eril-l.org>> wrote:
Dear Trinity,
Thank you very much for taking it forward!
It seems from various responses that I am not the only one that was confused by it .... and foresees confusion for users more generally.
Thank you!
~ Sara

On Tue, Jul 18, 2023 at 5:37 PM <online at oup.com<mailto:online at oup.com>> wrote:
Hello,

Thank you for your email. Yes, all users with a subscription see that text block on their screen even after logging in. I believe when it's clicked on it will go into detail about your active subscription. I have made note of your request though and will pass it along for the team meeting that is happening tomorrow regarding the new platform.

Please let us know if there is anything else we can do to help.

Kind regards,
Trinity
Oxford University Press
Online Products

---------- Original message ----------
From: scolglaz at mtholyoke.edu<mailto:scolglaz at mtholyoke.edu>
Date: Tuesday, July 18, 2023 at 13:13
To: eril-l at lists.eril-l.org<mailto:eril-l at lists.eril-l.org>
Cc: online at oup.com<mailto:online at oup.com>
Subject: Re: [Eril-l] New Oxford English Dictionary site now live

Hello,
We appear to have full access, BUT I find it really confusing that at the very center of the landing page is the following:
[cid:image001.png at 01D9CB8F.FC9F7210]

Because I know that we have a subscription, I just went ahead and tried out a word etc and proceeded, but I think this will throw most users.
Are others also seeing this right splat in the middle of the Webpage?
OUP: Can this be made NOT to show when one already has an active/current subscription?
Thanks for considering.
~ Sara

On Tue, Jul 18, 2023 at 12:37 PM Electronic Resources in Libraries discussion list via Eril-l <eril-l at lists.eril-l.org<mailto:eril-l at lists.eril-l.org>> wrote:

Thanks OUP.

Cornell University Library has partial access to the new platform.  Right now, the word search works fine, but clicking on the other tabs (meaning, etymology, pronunciation, etc) points to a login screen.  Can I assume the lack of access is part of the 48-hour transition?

Kind regards,

Sally Lockwood

E-Resources Specialist

Working from home

Cornell University

Ithaca, NY 14853

From: Eril-l <eril-l-bounces at lists.eril-l.org<mailto:eril-l-bounces at lists.eril-l.org>> On Behalf Of Electronic Resources in Libraries discussion list via Eril-l
Sent: Tuesday, July 18, 2023 12:07 PM
To: eril-l at lists.eril-l.org<mailto:eril-l at lists.eril-l.org>
Subject: [Eril-l] New Oxford English Dictionary site now live

***Apologies for cross-posting***

Oxford University Press is pleased to announce the Oxford English Dictionary (oed.com<https://oed.com/>) has officially transitioned onto its new platform!

Many customers will be seeing the new site already, but the transition may take up to 48 hours.

All institutional customers of the OED will receive an email from us on 19 July confirming the launch and providing additional resources for promotion, training, and support.

If you are a library subscriber and have not done so already, please refer to our frequently asked questions<https://fdslive.oup.com/www.oup.com/academic/pdf/librarian/OED_Migration_Checklist_FAQ.pdf> document. Should you have any additional queries, contact us at:

Customers in North & South America
Telephone: +1 800 334 4249 ext 6484
Email: online at oup.com<mailto:online at oup.com>

Customers outside North & South America
Telephone: +44 (0) 1865 353705
Email: onlinesubscriptions at oup.com<mailto:onlinesubscriptions at oup.com>

Yours sincerely,

Lauren Mitchell
Associate Marketing Manager, Library Programs & Execution
Oxford University Press
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--
Sara Colglazier
Head of Discovery Services
Discovery and Access: Discovery Services, Rm. 303
Library, Information, & Technology Services
Mount Holyoke College
50 College Street
South Hadley, MA 01075
T: 413-538-2437

--
Sara Colglazier
Head of Discovery Services
Discovery and Access: Discovery Services, Rm. 303
Library, Information, & Technology Services
Mount Holyoke College
50 College Street
South Hadley, MA 01075
T: 413-538-2437
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