[Eril-l] Job Opening: Digital Services Specialist, full-time, ArtCenter College of Design Library, Pasadena, CA

[Jennifer Faist]

ArtCenter College of Design Library is searching for an experienced Digital Services Specialist to join our team.

Job title:             Digital Services Specialist
Reports to:         Director, Collections and Systems
Supervises:        Student Workers
FLSA status:      Non-exempt
Salary grade:     7
Salary range:     $43,368-$50,000

Job Summary

Reporting to the Director, Collections and Systems; the Digital Services Specialist is responsible for various digital projects including technical support for online resources; troubleshooting issues with digital content; assisting with integration, migration, and implementation of library software; fulfilling article scanning requests; digitizing and cataloging requests for the institutional digital image repository; tracking workflows, projects and documentation; training, scheduling, and supervising student workers and interns; and assisting with gathering, analyzing, and reporting statistics.

Qualifications


  *   High school diploma or GED equivalent
  *   2-3 years of experience providing user support and customer service in a technical environment
  *   Strong problem-solving and logic skills and an aptitude for troubleshooting issues
  *   Strong computer skills with a proficiency with word processing, spreadsheets, databases, social media, web technology, and a disposition for learning new technologies
  *   Detail-oriented, highly organized, able to balance priorities, takes initiative, reliable, and resourceful
  *   Customer service-focused individual with excellent interpersonal and written communication skills to work effectively with students, faculty and staff
  *   Collaboration skills with demonstrated success working on teams
  *   A commitment to DEIAB and culture, and the ability to establish and maintain effective working relationships within ArtCenter’s diverse communities

Preferred Qualifications


  *   Bachelor’s degree in information science, computer science, art, design, media, or related studies from an accredited college or university
  *   Experience with operating systems, asset management, project management, video and image editing, web forms, content management systems, HTML & CSS
  *   Understanding of authentication and proxy-rewrite methods for online resources
  *   Experience operating scanning equipment and editing digital images and text
  *   Knowledge of art and design history as well as metadata best practices with prior experience cataloging images, preferably using VRA Core 4.0, CCO, Getty Vocabularies, and Library of Congress Authorities
  *   Familiarity with copyright laws and rights management issues in a digital environment

Essential Functions

Software and Online Access — 30%


  *   Verify access and functionality of the discovery layer, WebPAC, mobile application, website, and online resources
  *   Problem solve and troubleshoot technical issues with hardware, software, and patron access to online content and services
  *   Open and manage helpdesk tickets with vendors
  *   Assist with maintaining the WebPAC and website
  *   Create and update web forms
  *   Assist with installation, integration, migration and implementation of library software

Electronic Resources — 25%


  *   Provide technical support for the Library’s online resources as part of an interdepartmental workflow
  *   Assist with set up, testing, and maintenance of proxy configurations for trials, databases, and e-journals
  *   Assist with maintaining Online Resources A-Z list
  *   Provide IP ranges to vendors

User Support, Services, and Outreach — 20%


  *   Provide patron support for inquiries and access issues for library digital resources
  *   Provide outreach for digitization services
  *   Provide technical assistance for library staff
  *   Maintain tutorials and troubleshooting guides for users
  *   Contribute content for library website, mobile application, maps, information graphics, video tutorials, social media, and other promotional channels following media and branding guidelines

Digitization — 10%


  *   Scan articles for e-reserves
  *   Digitize and catalog images using best practices, cataloging standards, and authority records
  *   Maintain color management and calibration of equipment according to best-practice protocols
  *   Train, schedule, and supervise student workers and interns assisting with cataloging, scanning, and image editing
  *   Perform quality control checks of digital images and metadata
  *   Upload images to the digital image repository
  *   Back up working files

Project Tracking and Data Analysis — 10%


  *   Manage tracking of workflows, projects, batches, equipment, and issue resolution
  *   Document setup specifications, tasks, and solutions in the Library’s project management software, wiki, and document-sharing sites
  *   Assist with gathering statistics for analysis, reporting, surveys, and evidence-based decision making

Non-Essential Duties — 5%


  *   Maintain current knowledge of technology and metadata emerging trends and best practices in academic libraries via professional communications and continuing education
  *   Perform related duties as assigned to meet departmental, library, and institutional priorities, goals, and objectives
  *   Other duties as assigned

Apply: https://artcenter.csod.com/ux/ats/careersite/7/home/requisition/72?c=artcenter


Jennifer Faist, MFA | Leading Change Institute Fellow
Director, Collections & Systems
ArtCenter College of Design Library
1700 Lida Street, Pasadena, CA 91103
Pronouns: she/her/hers

jennifer.faist at artcenter.edu<mailto:jennifer.faist at artcenter.edu> | 626.396.2265
https://lib.artcenter.edu/

[signature_2744330571]




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