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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif">ArtCenter College of Design Library is searching for an experienced Digital Services Specialist to join our team.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif">Job title:
<b>Digital Services Specialist</b><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif">Reports to: Director, Collections and Systems<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif">Supervises: Student Workers<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif">FLSA status: Non-exempt<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif">Salary grade: 7<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif">Salary range: $43,368-$50,000<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:12.0pt;font-family:"Arial",sans-serif">Job Summary</span></b><span style="font-size:12.0pt;font-family:"Arial",sans-serif"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif">Reporting to the Director, Collections and Systems; the Digital Services Specialist is responsible for various digital projects including technical support for online resources;
troubleshooting issues with digital content; assisting with integration, migration, and implementation of library software; fulfilling article scanning requests; digitizing and cataloging requests for the institutional digital image repository; tracking workflows,
projects and documentation; training, scheduling, and supervising student workers and interns; and assisting with gathering, analyzing, and reporting statistics.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:12.0pt;font-family:"Arial",sans-serif">Qualifications</span></b><span style="font-size:12.0pt;font-family:"Arial",sans-serif"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<ul style="margin-top:0in" type="disc">
<li class="MsoNormal" style="mso-list:l1 level1 lfo9"><span style="font-size:12.0pt;font-family:"Arial",sans-serif">High school diploma or GED equivalent<o:p></o:p></span></li><li class="MsoNormal" style="mso-list:l1 level1 lfo9"><span style="font-size:12.0pt;font-family:"Arial",sans-serif">2-3 years of experience providing user support and customer service in a technical environment<o:p></o:p></span></li><li class="MsoNormal" style="mso-list:l1 level1 lfo9"><span style="font-size:12.0pt;font-family:"Arial",sans-serif">Strong problem-solving and logic skills and an aptitude for troubleshooting issues<o:p></o:p></span></li><li class="MsoNormal" style="mso-list:l1 level1 lfo9"><span style="font-size:12.0pt;font-family:"Arial",sans-serif">Strong computer skills with a proficiency with word processing, spreadsheets, databases, social media, web technology, and a disposition for
learning new technologies<o:p></o:p></span></li><li class="MsoNormal" style="mso-list:l1 level1 lfo9"><span style="font-size:12.0pt;font-family:"Arial",sans-serif">Detail-oriented, highly organized, able to balance priorities, takes initiative, reliable, and resourceful<o:p></o:p></span></li><li class="MsoNormal" style="mso-list:l1 level1 lfo9"><span style="font-size:12.0pt;font-family:"Arial",sans-serif">Customer service-focused individual with excellent interpersonal and written communication skills to work effectively with students, faculty
and staff<o:p></o:p></span></li><li class="MsoNormal" style="mso-list:l1 level1 lfo9"><span style="font-size:12.0pt;font-family:"Arial",sans-serif">Collaboration skills with demonstrated success working on teams<o:p></o:p></span></li><li class="MsoNormal" style="mso-list:l1 level1 lfo9"><span style="font-size:12.0pt;font-family:"Arial",sans-serif">A commitment to DEIAB and culture, and the ability to establish and maintain effective working relationships within ArtCenter’s diverse communities<o:p></o:p></span></li></ul>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:12.0pt;font-family:"Arial",sans-serif">Preferred Qualifications</span></b><span style="font-size:12.0pt;font-family:"Arial",sans-serif"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<ul style="margin-top:0in" type="disc">
<li class="MsoNormal" style="mso-list:l8 level1 lfo2"><span style="font-size:12.0pt;font-family:"Arial",sans-serif">Bachelor’s degree in information science, computer science, art, design, media, or related studies from an accredited college or university<o:p></o:p></span></li><li class="MsoNormal" style="mso-list:l8 level1 lfo2"><span style="font-size:12.0pt;font-family:"Arial",sans-serif">Experience with operating systems, asset management, project management, video and image editing, web forms, content management systems, HTML
& CSS<o:p></o:p></span></li><li class="MsoNormal" style="mso-list:l8 level1 lfo2"><span style="font-size:12.0pt;font-family:"Arial",sans-serif">Understanding of authentication and proxy-rewrite methods for online resources<o:p></o:p></span></li><li class="MsoNormal" style="mso-list:l8 level1 lfo2"><span style="font-size:12.0pt;font-family:"Arial",sans-serif">Experience operating scanning equipment and editing digital images and text<o:p></o:p></span></li><li class="MsoNormal" style="mso-list:l8 level1 lfo2"><span style="font-size:12.0pt;font-family:"Arial",sans-serif">Knowledge of art and design history as well as metadata best practices with prior experience cataloging images, preferably using VRA Core 4.0,
CCO, Getty Vocabularies, and Library of Congress Authorities<o:p></o:p></span></li><li class="MsoNormal" style="mso-list:l8 level1 lfo2"><span style="font-size:12.0pt;font-family:"Arial",sans-serif">Familiarity with copyright laws and rights management issues in a digital environment<o:p></o:p></span></li></ul>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:12.0pt;font-family:"Arial",sans-serif">Essential Functions</span></b><span style="font-size:12.0pt;font-family:"Arial",sans-serif"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><i><span style="font-size:12.0pt;font-family:"Arial",sans-serif">Software and Online Access — 30%</span></i></b><span style="font-size:12.0pt;font-family:"Arial",sans-serif"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<ul style="margin-top:0in" type="disc">
<li class="MsoNormal" style="mso-list:l3 level1 lfo3"><span style="font-size:12.0pt;font-family:"Arial",sans-serif">Verify access and functionality of the discovery layer, WebPAC, mobile application, website, and online resources<o:p></o:p></span></li><li class="MsoNormal" style="mso-list:l3 level1 lfo3"><span style="font-size:12.0pt;font-family:"Arial",sans-serif">Problem solve and troubleshoot technical issues with hardware, software, and patron access to online content and services<o:p></o:p></span></li><li class="MsoNormal" style="mso-list:l3 level1 lfo3"><span style="font-size:12.0pt;font-family:"Arial",sans-serif">Open and manage helpdesk tickets with vendors<o:p></o:p></span></li><li class="MsoNormal" style="mso-list:l3 level1 lfo3"><span style="font-size:12.0pt;font-family:"Arial",sans-serif">Assist with maintaining the WebPAC and website<o:p></o:p></span></li><li class="MsoNormal" style="mso-list:l3 level1 lfo3"><span style="font-size:12.0pt;font-family:"Arial",sans-serif">Create and update web forms<o:p></o:p></span></li><li class="MsoNormal" style="mso-list:l3 level1 lfo3"><span style="font-size:12.0pt;font-family:"Arial",sans-serif">Assist with installation, integration, migration and implementation of library software<o:p></o:p></span></li></ul>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><i><span style="font-size:12.0pt;font-family:"Arial",sans-serif">Electronic Resources — 25%</span></i></b><span style="font-size:12.0pt;font-family:"Arial",sans-serif"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<ul style="margin-top:0in" type="disc">
<li class="MsoNormal" style="mso-list:l7 level1 lfo4"><span style="font-size:12.0pt;font-family:"Arial",sans-serif">Provide technical support for the Library’s online resources as part of an interdepartmental workflow<o:p></o:p></span></li><li class="MsoNormal" style="mso-list:l7 level1 lfo4"><span style="font-size:12.0pt;font-family:"Arial",sans-serif">Assist with set up, testing, and maintenance of proxy configurations for trials, databases, and e-journals<o:p></o:p></span></li><li class="MsoNormal" style="mso-list:l7 level1 lfo4"><span style="font-size:12.0pt;font-family:"Arial",sans-serif">Assist with maintaining Online Resources A-Z list<o:p></o:p></span></li><li class="MsoNormal" style="mso-list:l7 level1 lfo4"><span style="font-size:12.0pt;font-family:"Arial",sans-serif">Provide IP ranges to vendors<o:p></o:p></span></li></ul>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><i><span style="font-size:12.0pt;font-family:"Arial",sans-serif">User Support, Services, and Outreach — 20%</span></i></b><span style="font-size:12.0pt;font-family:"Arial",sans-serif"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<ul style="margin-top:0in" type="disc">
<li class="MsoNormal" style="mso-list:l4 level1 lfo5"><span style="font-size:12.0pt;font-family:"Arial",sans-serif">Provide patron support for inquiries and access issues for library digital resources<o:p></o:p></span></li><li class="MsoNormal" style="mso-list:l4 level1 lfo5"><span style="font-size:12.0pt;font-family:"Arial",sans-serif">Provide outreach for digitization services<o:p></o:p></span></li><li class="MsoNormal" style="mso-list:l4 level1 lfo5"><span style="font-size:12.0pt;font-family:"Arial",sans-serif">Provide technical assistance for library staff<o:p></o:p></span></li><li class="MsoNormal" style="mso-list:l4 level1 lfo5"><span style="font-size:12.0pt;font-family:"Arial",sans-serif">Maintain tutorials and troubleshooting guides for users<o:p></o:p></span></li><li class="MsoNormal" style="mso-list:l4 level1 lfo5"><span style="font-size:12.0pt;font-family:"Arial",sans-serif">Contribute content for library website, mobile application, maps, information graphics, video tutorials, social media, and other promotional
channels following media and branding guidelines<o:p></o:p></span></li></ul>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><i><span style="font-size:12.0pt;font-family:"Arial",sans-serif">Digitization — 10%</span></i></b><span style="font-size:12.0pt;font-family:"Arial",sans-serif"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<ul style="margin-top:0in" type="disc">
<li class="MsoNormal" style="mso-list:l2 level1 lfo6"><span style="font-size:12.0pt;font-family:"Arial",sans-serif">Scan articles for e-reserves<o:p></o:p></span></li><li class="MsoNormal" style="mso-list:l2 level1 lfo6"><span style="font-size:12.0pt;font-family:"Arial",sans-serif">Digitize and catalog images using best practices, cataloging standards, and authority records<o:p></o:p></span></li><li class="MsoNormal" style="mso-list:l2 level1 lfo6"><span style="font-size:12.0pt;font-family:"Arial",sans-serif">Maintain color management and calibration of equipment according to best-practice protocols<o:p></o:p></span></li><li class="MsoNormal" style="mso-list:l2 level1 lfo6"><span style="font-size:12.0pt;font-family:"Arial",sans-serif">Train, schedule, and supervise student workers and interns assisting with cataloging, scanning, and image editing<o:p></o:p></span></li><li class="MsoNormal" style="mso-list:l2 level1 lfo6"><span style="font-size:12.0pt;font-family:"Arial",sans-serif">Perform quality control checks of digital images and metadata<o:p></o:p></span></li><li class="MsoNormal" style="mso-list:l2 level1 lfo6"><span style="font-size:12.0pt;font-family:"Arial",sans-serif">Upload images to the digital image repository<o:p></o:p></span></li><li class="MsoNormal" style="mso-list:l2 level1 lfo6"><span style="font-size:12.0pt;font-family:"Arial",sans-serif">Back up working files<o:p></o:p></span></li></ul>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><i><span style="font-size:12.0pt;font-family:"Arial",sans-serif">Project Tracking and Data Analysis — 10%</span></i></b><span style="font-size:12.0pt;font-family:"Arial",sans-serif"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<ul style="margin-top:0in" type="disc">
<li class="MsoNormal" style="mso-list:l5 level1 lfo7"><span style="font-size:12.0pt;font-family:"Arial",sans-serif">Manage tracking of workflows, projects, batches, equipment, and issue resolution<o:p></o:p></span></li><li class="MsoNormal" style="mso-list:l5 level1 lfo7"><span style="font-size:12.0pt;font-family:"Arial",sans-serif">Document setup specifications, tasks, and solutions in the Library’s project management software, wiki, and document-sharing sites<o:p></o:p></span></li><li class="MsoNormal" style="mso-list:l5 level1 lfo7"><span style="font-size:12.0pt;font-family:"Arial",sans-serif">Assist with gathering statistics for analysis, reporting, surveys, and evidence-based decision making<o:p></o:p></span></li></ul>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><i><span style="font-size:12.0pt;font-family:"Arial",sans-serif">Non-Essential Duties — 5%</span></i></b><span style="font-size:12.0pt;font-family:"Arial",sans-serif"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<ul style="margin-top:0in" type="disc">
<li class="MsoNormal" style="mso-list:l0 level1 lfo8"><span style="font-size:12.0pt;font-family:"Arial",sans-serif">Maintain current knowledge of technology and metadata emerging trends and best practices in academic libraries via professional communications
and continuing education<o:p></o:p></span></li><li class="MsoNormal" style="mso-list:l0 level1 lfo8"><span style="font-size:12.0pt;font-family:"Arial",sans-serif">Perform related duties as assigned to meet departmental, library, and institutional priorities, goals, and objectives<o:p></o:p></span></li><li class="MsoNormal" style="mso-list:l0 level1 lfo8"><span style="font-size:12.0pt;font-family:"Arial",sans-serif">Other duties as assigned<o:p></o:p></span></li></ul>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:12.0pt;font-family:"Arial",sans-serif">Apply</span></b><span style="font-size:12.0pt;font-family:"Arial",sans-serif">:
<a href="https://artcenter.csod.com/ux/ats/careersite/7/home/requisition/72?c=artcenter">
https://artcenter.csod.com/ux/ats/careersite/7/home/requisition/72?c=artcenter</a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:black">Jennifer Faist</span></b><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:black">, MFA<b> </b>| Leading Change Institute Fellow<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:black">Director, Collections & Systems<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:black">ArtCenter College of Design Library<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:black">1700 Lida Street, Pasadena, CA 91103<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:black">Pronouns: she/her/hers<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:black"><o:p> </o:p></span></p>
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