[Eril-l] [EXTERNAL] NYT group pass problems

[Alvey, Stephanie]

We had a report of one of our reference librarians hitting the "access unavailable" error message recently. They cleared their browser cache/cookies/etc. and were able to get in without issue after that.

Stephanie Alvey
MANAGER OF COLLECTION DEVELOPMENT
............................................................................................
Cofrin Library
University of Wisconsin-Green Bay
2420 Nicolet Drive, Green Bay, WI 54311
alveys at uwgb.edu<mailto:alveys at uwgb.edu>



From: Eril-l <eril-l-bounces at lists.eril-l.org> On Behalf Of Anderson, Kari D CIV US NDU
Sent: Monday, January 24, 2022 3:30 PM
To: eril-l at lists.eril-l.org
Subject: Re: [Eril-l] [EXTERNAL] NYT group pass problems

CAUTION: This message failed email authenticity checks and may not be a message from the sender that is displayed. Please do not reply, click links, or open attachments unless you recognize the source of this email and know the content is safe.
If they're being carried over from one year to the next, they have to re-subscribe every year.

Kari Anderson
Collections Lead, Academic Services
National Defense University Library
300 5TH AVE, BLDG 62
FT MCNAIR
WASHINGTON, DC 20319
kari.anderson at ndu.edu<mailto:kari.anderson at ndu.edu>



From: Eril-l <eril-l-bounces at lists.eril-l.org<mailto:eril-l-bounces at lists.eril-l.org>> On Behalf Of Kathryn Machin
Sent: Monday, January 24, 2022 4:26 PM
To: Dennis W. Flanders <dflanders at suffolk.edu<mailto:dflanders at suffolk.edu>>; Mueth, Sarah <mueths at uncw.edu<mailto:mueths at uncw.edu>>; eril-l at lists.eril-l.org<mailto:eril-l at lists.eril-l.org>
Subject: Re: [Eril-l] [EXTERNAL] NYT group pass problems

Hi Sarah,

I have had similar issues . In many cases the faculty member / student has not reset their password. In other cases,  every semester the confirmation email resetting the password or setting up a new account has been sent to the spam folder. Check with your IT department to check their filters / firewalls.

Just my experience!

Be Well and Good Luck!
Kathy



Kathryn Machin, MLS, MALS
Electronic Resources , Serials Librarian
Thomas D Greenley Library
T. 934-420-2402
machink at farmingdale.edu<mailto:machink at farmingdale.edu>
Pronouns: she/her/hers

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From: Eril-l <eril-l-bounces at lists.eril-l.org<mailto:eril-l-bounces at lists.eril-l.org>> on behalf of Dennis W. Flanders <dflanders at suffolk.edu<mailto:dflanders at suffolk.edu>>
Sent: Monday, January 24, 2022 3:53 PM
To: Mueth, Sarah <mueths at uncw.edu<mailto:mueths at uncw.edu>>; eril-l at lists.eril-l.org<mailto:eril-l at lists.eril-l.org> <eril-l at lists.eril-l.org<mailto:eril-l at lists.eril-l.org>>
Subject: Re: [Eril-l] [EXTERNAL] NYT group pass problems

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Hi Sarah,

My library offers NYT academic passes and I've just heard of a professor unable to create an account, so possibly related.  They received an "access unavailable" message.  I've notified NYT of the issue and referenced your note so they know this may be affecting multiple subscribing orgs.

Dennis

Dennis Flanders
Electronic Resources Librarian
Mildred F. Sawyer Library
Suffolk University


________________________________
From: Eril-l <eril-l-bounces at lists.eril-l.org<mailto:eril-l-bounces at lists.eril-l.org>> on behalf of Mueth, Sarah <mueths at uncw.edu<mailto:mueths at uncw.edu>>
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Subject: [EXTERNAL] [Eril-l] NYT group pass problems

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Anyone out there in ERI-L land with a NYT group pass having problems with users hitting article limits and being unable to create accounts?



__________________________________

Sarah Mueth

Coordinator of Serials & Electronic Resources

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