[Eril-l] Article missing from Academic Search Complete for some libraries?

Tue Jan 18 11:13:27 PST 2022

Interesting, our ASC access is also provided to us by our state library.

-Kathleen

On Tue, Jan 18, 2022 at 2:06 PM Lisa Gonzalez <lgonzalez at palni.edu> wrote:

> I had been wondering if this was an issue in Indiana, since ASC is a
> product we have at the state level, but since libraries in Michigan and
> North Carolina have the same issue, I'm not sure what could be going on. I
> have a support ticket with the state library to see if any other Indiana
> libraries have reported this issue.
>
> On Tue, Jan 18, 2022 at 10:31 AM Stano, Eve <mestano at bsu.edu> wrote:
>
>> We are having the same issue at Ball State University as Michigan, where
>> that specific article is missing from vol. 19, issue 1. I was able to find
>> the article in Summon, but when clicking on the link, received the message
>> “no results found” for article number 24155237.
>>
>>
>>
>> *Eve Stano*
>>
>> Collections Development and Electronic Resources Librarian
>>
>> Pronouns: she/her
>>
>> University Libraries / Ball State University
>>
>> Phone: 765-285-3358 / Fax: 765-285-2644
>>
>> mestano at bsu.edu
>>
>> www.bsu.edu/academics/libraries
>>
>>
>>
>> [image: BSU_Libraries_NORULE_BLACK_PMS200 80]
>>
>>
>>
>>
>>
>>
>>
>> *From:* Eril-l <eril-l-bounces at lists.eril-l.org> *On Behalf Of *Lee Adams
>> *Sent:* Tuesday, January 18, 2022 1:12 PM
>> *Cc:* eril-l (eril-l at lists.eril-l.org) <eril-l at lists.eril-l.org>
>> *Subject:* Re: [Eril-l] Article missing from Academic Search Complete
>> for some libraries?
>>
>>
>>
>> I searched my campus' Primo for the article title, and the article came
>> up and linked to ASC just fine for full text (at Cal State East Bay).
>>
>>
>>
>> Lee
>>
>>
>>
>> Lee Adams, MLIS, MA
>>
>> E-Resources Librarian
>> Library Liaison to Criminal Justice, Economics, and Hospitality,
>> Recreation, & Tourism
>>
>> University Libraries
>> <https://nam12.safelinks.protection.outlook.com/?url=http%3A%2F%2Flibrary.csueastbay.edu%2Fhome&data=04%7C01%7Cmestano%40bsu.edu%7C8b27151d95864775c09d08d9daae2ef4%7C6fff909f07dc40da9e30fd7549c0f494%7C0%7C0%7C637781264674237266%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0&sdata=pRSUUlelbjSW56KFZwN2Gf98rJEtBu%2F2uSoZ0nxz1KE%3D&reserved=0>
>>
>> California State University, East Bay
>>
>> Book an appointment with me:
>> https://csueastbay.libcal.com/appointments/leeadams
>> <https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fcsueastbay.libcal.com%2Fappointments%2Fleeadams&data=04%7C01%7Cmestano%40bsu.edu%7C8b27151d95864775c09d08d9daae2ef4%7C6fff909f07dc40da9e30fd7549c0f494%7C0%7C0%7C637781264674237266%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0&sdata=nH941iNtpu6w38AGjth8HVOTdbUFCzzJRw4gfjuqKA8%3D&reserved=0>
>>
>> Pronouns: She/her
>> <https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.mypronouns.org%2Fwhat-and-why&data=04%7C01%7Cmestano%40bsu.edu%7C8b27151d95864775c09d08d9daae2ef4%7C6fff909f07dc40da9e30fd7549c0f494%7C0%7C0%7C637781264674237266%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0&sdata=vsoTg0ADXjjxEc%2BKI%2BzKpBfP%2FiUwnzmlHLUzJacuOw4%3D&reserved=0>
>>
>> ORCID iD: https://orcid.org/0000-0003-0428-7793
>> <https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Forcid.org%2F0000-0003-0428-7793&data=04%7C01%7Cmestano%40bsu.edu%7C8b27151d95864775c09d08d9daae2ef4%7C6fff909f07dc40da9e30fd7549c0f494%7C0%7C0%7C637781264674237266%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0&sdata=sgObdcrEkV8bdDiGcFGWFzzu%2B%2B7E3HIOr4imPpyPCVs%3D&reserved=0>
>>
>>
>>
>> *As a member of the Cal State East Bay community with an office on the
>> Hayward campus, I acknowledge that I am a guest on the unceded land of the
>> First People of this region, the present-day Muwekma Ohlone Tribe
>> <https://nam12.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.muwekma.org%2F&data=04%7C01%7Cmestano%40bsu.edu%7C8b27151d95864775c09d08d9daae2ef4%7C6fff909f07dc40da9e30fd7549c0f494%7C0%7C0%7C637781264674237266%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0&sdata=shKhGfOMErkBxnicCzjA4wmPlGuChH3JGlr4szA9goc%3D&reserved=0>**
>> of the San Francisco Bay Area (formerly Verona Band of Alameda County). I
>> support the sovereignty of this Chochenyo-Ohlone-speaking tribal group and
>> other indigenous peoples. This acknowledgment was created by the Muwekma
>> Ohlone Tribe with the support of the CSUEB Indigenous Acknowledgment
>> Collective and is a living document.*
>>
>>
>>
>>
>>
>> On Tue, Jan 18, 2022 at 10:02 AM Bhatt, Anjana <abhatt at fgcu.edu> wrote:
>>
>> Interesting….and I am going through another issue at this time.
>>
>>
>>
>> I have found several articles not coming up in PRIMO searches from other
>> EBSCO databases too (Business source complete).  We use ALMA and recently
>> EBSCO did a revamp of their article linker linking syntax.  So, not sure if
>> our issue of articles not showing up in PRIMO but being available at the
>> vendor portal might also be linked to this change and other CDI issues. If
>> you use ALMA, following might be of use to you.
>>
>>
>>
>> I have some explanation for this behavior from a GURU.  According to her
>> ‘Whether articles appear in Primo or not depends on whether there is
>> content in Central Discovery Index (CDI)  that matches those articles.
>> EBSCO doesn’t provide article citations to Ex Libris to include in CDI, so
>> we are dependent on article citations provided by other vendors. If the
>> articles aren’t linking, follow EBSCO’s instructions to access them a
>> different way. If they aren’t coming up in Primo, we have no way to check
>> all of the article content in CDI and no way to add article citations to
>> CDI. If the articles aren’t coming up at all, chances are the citations
>> don’t exist in CDI. You could search the database directly instead of rely
>> on Primo”.
>>
>>
>>
>> Anjana
>>
>>
>>
>> Thank you.
>>
>> Anjana.
>>
>>
>>
>> *Anjana  H. Bhatt*, *MSIRM & MLIS*
>> University Librarian (Electronic Resources)
>>
>> *Wilson G. Bradshaw Library, Office Location: Library East 133 A*
>>
>> Florida Gulf Coast University
>>
>> 10501 FGCU, Blvd. S., Fort Myers, FL 33965
>>
>> Phone: 239-590-7634, Fax: 239-590-7609, E-mail: abhatt at fgcu.edu
>>
>>
>>
>> *Inspiring those who inspire others…that’s the FGCU Effect.*
>>
>>
>>
>> *Florida has a very broad public records law.  As a result, any written
>> communication created or received by Florida Gulf Coast University
>> employees is subject to disclosure to the public and the media, upon
>> request, unless otherwise exempt.  Under Florida law, e-mail addresses are
>> public records.  If you do not want your email address released in response
>> to a public records request, do not send electronic mail to this entity.
>> Instead, contact this office by phone or in writing.*
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> *From:* Eril-l <eril-l-bounces at lists.eril-l.org> *On Behalf Of *Kathleen
>> Folger
>> *Sent:* Tuesday, January 18, 2022 12:35 PM
>> *To:* eril-l (eril-l at lists.eril-l.org) <eril-l at lists.eril-l.org>
>> *Subject:* Re: [Eril-l] Article missing from Academic Search Complete
>> for some libraries?
>>
>>
>>
>>    *External Email*: Do not click links or attachments unless you
>> recognize the sender and know the content is safe.
>>
>> The University of Michigan does not have access to this article in our
>> Academic Search Complete. I tried searching by article title as well as by
>> journal name. This article appears in Vol. 19, Issue 1, pg. 43-54. We have
>> four articles from that issue but not this one. The page numbers for
>> articles we do have jumps from pg. 29-42 to 55-67, completely skipping over
>> the pages for this article.
>>
>>
>>
>> -Kathleen
>>
>>
>>
>> On Tue, Jan 18, 2022 at 12:24 PM Waters, Thomas <twaters1 at brenau.edu>
>> wrote:
>>
>> Brenau University has access to this article through Academic Search
>> Complete.
>>
>>
>>
>> On Tue, Jan 18, 2022 at 12:09 PM Laura Conforte <lconfort at bates.edu>
>> wrote:
>>
>> The article appears in Academic Search Complete at Bates College.
>>
>>
>>
>> On Tue, Jan 18, 2022 at 12:07 PM Susan Prefontaine <sprefont at buffalo.edu>
>> wrote:
>>
>> This article is present in our ASC at University at Buffalo/SUNY.
>>
>> Susan Prefontaine
>>
>> e-Resources Team
>>
>>
>>
>> *From:* Eril-l <eril-l-bounces at lists.eril-l.org> *On Behalf Of *Lisa
>> Gonzalez
>> *Sent:* Tuesday, January 18, 2022 12:02 PM
>> *To:* eril-l (eril-l at lists.eril-l.org) <eril-l at lists.eril-l.org>
>> *Subject:* [Eril-l] Article missing from Academic Search Complete for
>> some libraries?
>>
>>
>>
>> Several libraries in our group reported that the article "Ethics of Robot
>> Servitude" in the Journal of Experimental & Theoretical Artificial
>> Intelligence was missing from Ebsco's Academic Search Complete. After one
>> library filed a ticket with Ebsco, the problem was fixed and the article
>> appeared for that library, but other libraries were still not seeing the
>> article in their own Ebsco subscriptions. Could a few libraries check on
>> this article and see if it is missing/present in your own Academic Search
>> Complete? Thanks!
>>
>>
>> --
>>
>> Lisa Gonzalez | PALNI Knowledge Base and License Manager Librarian
>> Private Academic Library Network of Indiana
>>
>> 317-550-5229 | lgonzalez at palni.edu | *www.palni.edu
>> <https://nam12.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.palni.edu%2F&data=04%7C01%7Cmestano%40bsu.edu%7C8b27151d95864775c09d08d9daae2ef4%7C6fff909f07dc40da9e30fd7549c0f494%7C0%7C0%7C637781264674393496%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0&sdata=rdsGM%2BHM8mVyFjni%2BWua2iLNrwOps6p8KHunV7pNu1M%3D&reserved=0>*
>>
>>
>>
>> _______________________________________________
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>>
>>
>>
>>
>> --
>>
>> Laura Conforte
>>
>> Electronic Resources & Scholarly Communications Librarian
>>
>> lconfort at bates.edu
>>
>> (207) 786-6261
>>
>> she/her/hers
>>
>>
>>
>> _______________________________________________
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>>
>>
>>
>>
>> --
>>
>> Thomas Waters, MA, MLIS
>> Technical Services Librarian
>> Assistant Professor
>> Trustee Library of Brenau University
>>
>> 500 Washington Street SE
>> Gainesville, GA 30501
>> 770-718-5303
>> twaters1 at brenau.edu
>>
>> Confidentiality Notice:  This e-mail and any attachments are confidential
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>> _______________________________________________
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>>
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>>
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>>
>
>
> --
>
> Lisa Gonzalez | PALNI Knowledge Base and License Manager Librarian
> Private Academic Library Network of Indiana
>
> 317-550-5229 | lgonzalez at palni.edu | www.palni.edu
>
>
> _______________________________________________
> Eril-l mailing list
> Eril-l at lists.eril-l.org
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