<div dir="ltr"><div dir="ltr">Interesting, our ASC access is also provided to us by our state library. </div><div dir="ltr"><br></div><div>-Kathleen</div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Tue, Jan 18, 2022 at 2:06 PM Lisa Gonzalez <<a href="mailto:lgonzalez@palni.edu">lgonzalez@palni.edu</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div dir="ltr">I had been wondering if this was an issue in Indiana, since ASC is a product we have at the state level, but since libraries in Michigan and North Carolina have the same issue, I'm not sure what could be going on. I have a support ticket with the state library to see if any other Indiana libraries have reported this issue.<br></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Tue, Jan 18, 2022 at 10:31 AM Stano, Eve <<a href="mailto:mestano@bsu.edu" target="_blank">mestano@bsu.edu</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex">
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<p class="MsoNormal">We are having the same issue at Ball State University as Michigan, where that specific article is missing from vol. 19, issue 1. I was able to find the article in Summon, but when clicking on the link, received the message “no results found”
for article number 24155237.<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal"><b><span style="font-family:Georgia,serif">Eve Stano<u></u><u></u></span></b></p>
<p class="MsoNormal"><span style="font-family:Georgia,serif">Collections Development and Electronic Resources Librarian<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-family:Georgia,serif">Pronouns: she/her<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-family:Georgia,serif">University Libraries / Ball State University<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-family:Georgia,serif">Phone: 765-285-3358 / Fax: 765-285-2644<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-family:Georgia,serif"><a href="mailto:mestano@bsu.edu" target="_blank"><span style="color:rgb(5,99,193)">mestano@bsu.edu</span></a><u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-family:Georgia,serif"><a href="http://www.bsu.edu/academics/libraries" target="_blank"><span style="color:rgb(5,99,193)">www.bsu.edu/academics/libraries</span></a>
<u></u><u></u></span></p>
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<p class="MsoNormal"><span style="font-family:Georgia,serif"><img style="width: 1.9479in; height: 0.7187in;" id="gmail-m_3947217537498020216gmail-m_1233070843003331714Picture_x0020_1" src="cid:17e6e92019e5b16b21" alt="BSU_Libraries_NORULE_BLACK_PMS200 80" width="187" height="69" border="0"></span><u></u><u></u></p>
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<p class="MsoNormal"><b>From:</b> Eril-l <<a href="mailto:eril-l-bounces@lists.eril-l.org" target="_blank">eril-l-bounces@lists.eril-l.org</a>> <b>On Behalf Of
</b>Lee Adams<br>
<b>Sent:</b> Tuesday, January 18, 2022 1:12 PM<br>
<b>Cc:</b> eril-l (<a href="mailto:eril-l@lists.eril-l.org" target="_blank">eril-l@lists.eril-l.org</a>) <<a href="mailto:eril-l@lists.eril-l.org" target="_blank">eril-l@lists.eril-l.org</a>><br>
<b>Subject:</b> Re: [Eril-l] Article missing from Academic Search Complete for some libraries?<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal"><span style="font-size:12pt">I searched my campus' Primo for the article title, and the article came up and linked to ASC just fine for full text (at Cal State East Bay).<u></u><u></u></span></p>
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<p class="MsoNormal"><span style="font-size:12pt"><u></u> <u></u></span></p>
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<p class="MsoNormal"><span style="font-size:12pt">Lee<u></u><u></u></span></p>
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<p class="MsoNormal"><span style="font-size:12pt"><u></u> <u></u></span></p>
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<p class="MsoNormal">Lee Adams, MLIS, MA<u></u><u></u></p>
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<p class="MsoNormal">E-Resources Librarian<br>
Library Liaison to Criminal Justice, Economics, and <span style="font-family:Arial,sans-serif">
Hospitality, Recreation, & Tourism</span><u></u><u></u></p>
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<p class="MsoNormal"><a href="https://nam12.safelinks.protection.outlook.com/?url=http%3A%2F%2Flibrary.csueastbay.edu%2Fhome&data=04%7C01%7Cmestano%40bsu.edu%7C8b27151d95864775c09d08d9daae2ef4%7C6fff909f07dc40da9e30fd7549c0f494%7C0%7C0%7C637781264674237266%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0&sdata=pRSUUlelbjSW56KFZwN2Gf98rJEtBu%2F2uSoZ0nxz1KE%3D&reserved=0" target="_blank"><span style="font-family:Arial,sans-serif">University
Libraries</span></a><u></u><u></u></p>
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<p class="MsoNormal"><span style="font-family:Arial,sans-serif">California State University, East Bay</span><u></u><u></u></p>
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<p class="MsoNormal"><span style="font-family:Arial,sans-serif">Book an appointment with me: <a href="https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fcsueastbay.libcal.com%2Fappointments%2Fleeadams&data=04%7C01%7Cmestano%40bsu.edu%7C8b27151d95864775c09d08d9daae2ef4%7C6fff909f07dc40da9e30fd7549c0f494%7C0%7C0%7C637781264674237266%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0&sdata=nH941iNtpu6w38AGjth8HVOTdbUFCzzJRw4gfjuqKA8%3D&reserved=0" target="_blank">https://csueastbay.libcal.com/appointments/leeadams</a></span><u></u><u></u></p>
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<p class="MsoNormal"><span style="font-family:Arial,sans-serif">Pronouns: <a href="https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.mypronouns.org%2Fwhat-and-why&data=04%7C01%7Cmestano%40bsu.edu%7C8b27151d95864775c09d08d9daae2ef4%7C6fff909f07dc40da9e30fd7549c0f494%7C0%7C0%7C637781264674237266%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0&sdata=vsoTg0ADXjjxEc%2BKI%2BzKpBfP%2FiUwnzmlHLUzJacuOw4%3D&reserved=0" target="_blank">
She/her</a></span><u></u><u></u></p>
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<p class="MsoNormal">ORCID iD: <a href="https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Forcid.org%2F0000-0003-0428-7793&data=04%7C01%7Cmestano%40bsu.edu%7C8b27151d95864775c09d08d9daae2ef4%7C6fff909f07dc40da9e30fd7549c0f494%7C0%7C0%7C637781264674237266%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0&sdata=sgObdcrEkV8bdDiGcFGWFzzu%2B%2B7E3HIOr4imPpyPCVs%3D&reserved=0" target="_blank">https://orcid.org/0000-0003-0428-7793</a><u></u><u></u></p>
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<p class="MsoNormal"><i><span style="font-family:Arial,sans-serif;color:black">As a member of the Cal State East Bay community with an office on the Hayward campus, I acknowledge that I am a guest on the unceded land of the First People of this region, the
present-day </span><a href="https://nam12.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.muwekma.org%2F&data=04%7C01%7Cmestano%40bsu.edu%7C8b27151d95864775c09d08d9daae2ef4%7C6fff909f07dc40da9e30fd7549c0f494%7C0%7C0%7C637781264674237266%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0&sdata=shKhGfOMErkBxnicCzjA4wmPlGuChH3JGlr4szA9goc%3D&reserved=0" target="_blank"><span style="font-family:Arial,sans-serif;color:rgb(5,99,193)">Muwekma
Ohlone Tribe</span></a></i><i><span style="font-family:Arial,sans-serif;color:black"> of the San Francisco Bay Area (formerly Verona Band of Alameda County). I support the sovereignty of this Chochenyo-Ohlone-speaking tribal group and other
</span>indigenous peoples. This acknowledgment was created by the Muwekma Ohlone Tribe with the support of the CSUEB Indigenous Acknowledgment Collective and is a living document.</i><u></u><u></u></p>
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<p class="MsoNormal">On Tue, Jan 18, 2022 at 10:02 AM Bhatt, Anjana <<a href="mailto:abhatt@fgcu.edu" target="_blank">abhatt@fgcu.edu</a>> wrote:<u></u><u></u></p>
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<p class="MsoNormal">Interesting….and I am going through another issue at this time.<u></u><u></u></p>
<p class="MsoNormal"> <u></u><u></u></p>
<p class="MsoNormal">I have found several articles not coming up in PRIMO searches from other EBSCO databases too (Business source complete). We use ALMA and recently EBSCO did a revamp of their article
linker linking syntax. So, not sure if our issue of articles not showing up in PRIMO but being available at the vendor portal might also be linked to this change and other CDI issues. If you use ALMA, following might be of use to you.<u></u><u></u></p>
<p class="MsoNormal"> <u></u><u></u></p>
<p class="MsoNormal">I have some explanation for this behavior from a GURU. According to her ‘Whether articles appear in Primo or not depends on whether there is content in Central Discovery Index
(CDI) that matches those articles. EBSCO doesn’t provide article citations to Ex Libris to include in CDI, so we are dependent on article citations provided by other vendors. If the articles aren’t linking, follow EBSCO’s instructions to access them a different
way. If they aren’t coming up in Primo, we have no way to check all of the article content in CDI and no way to add article citations to CDI. If the articles aren’t coming up at all, chances are the citations don’t exist in CDI. You could search the database
directly instead of rely on Primo”.<u></u><u></u></p>
<p class="MsoNormal"> <u></u><u></u></p>
<p class="MsoNormal">Anjana<u></u><u></u></p>
<p class="MsoNormal"> <u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:12pt;font-family:Arial,sans-serif;color:black;background:none 0% 0% repeat scroll white">Thank you.</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:12pt;font-family:Arial,sans-serif;color:black;background:none 0% 0% repeat scroll white">Anjana.</span><u></u><u></u></p>
<p class="MsoNormal"><b><span style="font-size:12pt;font-family:Arial,sans-serif;color:rgb(46,116,181)"> </span></b><u></u><u></u></p>
<p class="MsoNormal"><b><span style="font-size:12pt;font-family:Arial,sans-serif">Anjana H. Bhatt</span></b>,
<i><span style="font-size:12pt;font-family:Arial,sans-serif">MSIRM & MLIS</span></i><span style="font-size:12pt;font-family:Arial,sans-serif"> <br>
University Librarian (Electronic Resources)</span><u></u><u></u></p>
<p class="MsoNormal"><b><span style="font-size:12pt;font-family:Arial,sans-serif">Wilson G. Bradshaw Library, Office Location: Library East 133 A</span></b><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:12pt;font-family:Arial,sans-serif">Florida Gulf Coast University</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:12pt;font-family:Arial,sans-serif">10501 FGCU, Blvd. S., Fort Myers, FL 33965</span><u></u><u></u></p>
<p class="MsoNormal" style="margin-bottom:12pt"><span style="font-size:12pt;font-family:Arial,sans-serif">Phone:
<a href="tel:239-590-7634" target="_blank"><span style="color:rgb(5,99,193)">239-590-7634</span></a>, Fax:
<a href="tel:239-590-7609" target="_blank"><span style="color:rgb(5,99,193)">239-590-7609</span></a>, E-mail:
<a href="mailto:abhatt@fgcu.edu" target="_blank"><span style="color:rgb(5,99,193)">abhatt@fgcu.edu</span></a></span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:12pt;font-family:Arial,sans-serif"> </span><u></u><u></u></p>
<p class="MsoNormal"><b><i><span style="font-size:12pt;font-family:Arial,sans-serif;color:rgb(83,129,53)">Inspiring those who inspire others…that’s the FGCU Effect.</span></i></b><u></u><u></u></p>
<p class="MsoNormal"><b><i><span style="font-size:12pt;font-family:Arial,sans-serif"> </span></i></b><u></u><u></u></p>
<p class="MsoNormal"><b><i><span style="font-size:12pt;font-family:Arial,sans-serif">Florida has a very broad public records law. As a result, any written communication created or received by Florida
Gulf Coast University employees is subject to disclosure to the public and the media, upon request, unless otherwise exempt. Under Florida law, e-mail addresses are public records. If you do not want your email address released in response to a public records
request, do not send electronic mail to this entity. Instead, contact this office by phone or in writing.</span></i></b><u></u><u></u></p>
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<p class="MsoNormal"><b>From:</b> Eril-l <<a href="mailto:eril-l-bounces@lists.eril-l.org" target="_blank">eril-l-bounces@lists.eril-l.org</a>>
<b>On Behalf Of </b>Kathleen Folger<br>
<b>Sent:</b> Tuesday, January 18, 2022 12:35 PM<br>
<b>To:</b> eril-l (<a href="mailto:eril-l@lists.eril-l.org" target="_blank">eril-l@lists.eril-l.org</a>) <<a href="mailto:eril-l@lists.eril-l.org" target="_blank">eril-l@lists.eril-l.org</a>><br>
<b>Subject:</b> Re: [Eril-l] Article missing from Academic Search Complete for some libraries?<u></u><u></u></p>
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<p class="MsoNormal"> <u></u><u></u></p>
<p><span style="color:red;background:none 0% 0% repeat scroll red"> </span><span style="color:red;background:none 0% 0% repeat scroll rgb(255,240,243)">
</span><strong><span style="font-family:Calibri,sans-serif;background:none 0% 0% repeat scroll rgb(255,240,243)">External Email</span></strong><span style="background:none 0% 0% repeat scroll rgb(255,240,243)">: Do not click links or attachments unless you recognize the sender and know the content is safe.</span><u></u><u></u></p>
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<p class="MsoNormal">The University of Michigan does not have access to this article in our Academic Search Complete. I tried searching by article title as well as by journal name. This article appears
in Vol. 19, Issue 1, pg. 43-54. We have four articles from that issue but not this one. The page numbers for articles we do have jumps from pg. 29-42 to 55-67, completely skipping over the pages for this article.
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<p class="MsoNormal">-Kathleen<u></u><u></u></p>
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<p class="MsoNormal">On Tue, Jan 18, 2022 at 12:24 PM Waters, Thomas <<a href="mailto:twaters1@brenau.edu" target="_blank">twaters1@brenau.edu</a>> wrote:<u></u><u></u></p>
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<p class="MsoNormal">Brenau University has access to this article through Academic Search Complete.<u></u><u></u></p>
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<p class="MsoNormal">On Tue, Jan 18, 2022 at 12:09 PM Laura Conforte <<a href="mailto:lconfort@bates.edu" target="_blank">lconfort@bates.edu</a>> wrote:<u></u><u></u></p>
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<p class="MsoNormal">The article appears in Academic Search Complete at Bates College.<u></u><u></u></p>
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<p class="MsoNormal">On Tue, Jan 18, 2022 at 12:07 PM Susan Prefontaine <<a href="mailto:sprefont@buffalo.edu" target="_blank">sprefont@buffalo.edu</a>> wrote:<u></u><u></u></p>
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<p class="MsoNormal">This article is present in our ASC at University at Buffalo/SUNY.<u></u><u></u></p>
<p class="MsoNormal">Susan Prefontaine<u></u><u></u></p>
<p class="MsoNormal">e-Resources Team<u></u><u></u></p>
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<p class="MsoNormal"><b>From:</b> Eril-l <<a href="mailto:eril-l-bounces@lists.eril-l.org" target="_blank">eril-l-bounces@lists.eril-l.org</a>>
<b>On Behalf Of </b>Lisa Gonzalez<br>
<b>Sent:</b> Tuesday, January 18, 2022 12:02 PM<br>
<b>To:</b> eril-l (<a href="mailto:eril-l@lists.eril-l.org" target="_blank">eril-l@lists.eril-l.org</a>) <<a href="mailto:eril-l@lists.eril-l.org" target="_blank">eril-l@lists.eril-l.org</a>><br>
<b>Subject:</b> [Eril-l] Article missing from Academic Search Complete for some libraries?<u></u><u></u></p>
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<p class="MsoNormal"> <u></u><u></u></p>
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<p class="MsoNormal">Several libraries in our group reported that the article "Ethics of Robot Servitude" in the Journal of Experimental & Theoretical Artificial Intelligence was missing from Ebsco's
Academic Search Complete. After one library filed a ticket with Ebsco, the problem was fixed and the article appeared for that library, but other libraries were still not seeing the article in their own Ebsco subscriptions. Could a few libraries check on this
article and see if it is missing/present in your own Academic Search Complete? Thanks!<u></u><u></u></p>
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<p class="MsoNormal"><br>
-- <u></u><u></u></p>
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<p style="margin:0in 0in 0.0001pt;background:none 0% 0% repeat scroll white"><span style="color:black">Lisa Gonzalez | PALNI Knowledge Base and License Manager Librarian<br>
Private Academic Library Network of Indiana</span><u></u><u></u></p>
<p style="margin:0in 0in 0.0001pt;background:none 0% 0% repeat scroll white"><span style="color:black">317-550-5229 |
<a href="mailto:lgonzalez@palni.edu" target="_blank"><span style="font-size:10pt;font-family:Arial,sans-serif;color:rgb(17,85,204);background:none 0% 0% repeat scroll white">lgonzalez@palni.edu</span></a> |
</span><u><span style="font-size:10pt;font-family:Arial,sans-serif;color:rgb(17,85,204);background:none 0% 0% repeat scroll white"><a href="https://nam12.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.palni.edu%2F&data=04%7C01%7Cmestano%40bsu.edu%7C8b27151d95864775c09d08d9daae2ef4%7C6fff909f07dc40da9e30fd7549c0f494%7C0%7C0%7C637781264674393496%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0&sdata=rdsGM%2BHM8mVyFjni%2BWua2iLNrwOps6p8KHunV7pNu1M%3D&reserved=0" target="_blank"><span style="text-decoration:none">www.palni.edu</span></a></span></u><u></u><u></u></p>
<p style="margin:0in 0in 0.0001pt"> <u></u><u></u></p>
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<p class="MsoNormal">_______________________________________________<br>
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<p class="MsoNormal">Laura Conforte<u></u><u></u></p>
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<p class="MsoNormal">Electronic Resources & Scholarly Communications Librarian<u></u><u></u></p>
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<p class="MsoNormal"><a href="mailto:lconfort@bates.edu" target="_blank">lconfort@bates.edu</a><u></u><u></u></p>
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<p class="MsoNormal">(207) 786-6261<u></u><u></u></p>
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<p class="MsoNormal">she/her/hers<u></u><u></u></p>
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<p class="MsoNormal">Thomas Waters, MA, MLIS<br>
Technical Services Librarian<br>
Assistant Professor<br>
Trustee Library of Brenau University<br>
<br>
500 Washington Street SE<br>
Gainesville, GA 30501<br>
770-718-5303<br>
<a href="mailto:twaters1@brenau.edu" target="_blank">twaters1@brenau.edu</a><br>
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