[Eril-l] Oxford Public International Law

[Valerie Faison]

Dear Sally and Bee,

Thanks so much for raising this. Our access control team is managing an issue right now which may or may not be related to the problem you are seeing. We’ve reported your issues but could you please at your convenience also put through a ticket to our US customer services team at online at oup.com<mailto:online at oup.com> so we can ensure this is followed up on and that any issues with your account is resolved.

Thank you again!

Valerie Faison
Marketing Manager, Library Marketing Programs and Execution
Oxford University Press

valerie.faison at oup.com<mailto:valerie.faison at oup.com>



From: Eril-l <eril-l-bounces at lists.eril-l.org> On Behalf Of Sally J. Lockwood
Sent: Wednesday, August 17, 2022 7:12 AM
To: Bee Bornheimer <bbornheimer at sandiego.edu>; eril-l at lists.eril-l.org
Subject: Re: [Eril-l] Oxford Public International Law

Six out of 10 Oxford Encyclopedia of… titles Cornell University Library purchased in April 2022 are padlocked.  It’s frustrating and appears to be systemic.


[cid:image001.jpg at 01D8B231.F8D267F0]
Sally Lockwood
E-Resources Specialist
Working from home
Cornell University
Ithaca, NY 14853


From: Eril-l <eril-l-bounces at lists.eril-l.org<mailto:eril-l-bounces at lists.eril-l.org>> On Behalf Of Bee Bornheimer
Sent: Tuesday, August 16, 2022 6:36 PM
To: eril-l at lists.eril-l.org<mailto:eril-l at lists.eril-l.org>
Subject: [Eril-l] Oxford Public International Law

Is anyone else having access issues with Oxford Public International Law<https://opil.ouplaw.com/>? We are IP authenticated for this resource and it correctly shows that we are signed in as USD, but when accessing purchased content, we are seeing a message saying: Users without a subscription are not able to see the full content. Please, subscribe or login to access all content.
I know that Oxford has been doing a big migration - perhaps this is a casualty of that process? Emails to support are getting an auto message saying that they're receiving a high volume of emails, please be patient...
Thanks,
Bee
--
Bee Bornheimer (she/hers)
Digital Resources and Cataloging Librarian
University of San Diego School of Law
5998 Alcalá Park
Pardee Legal Research Center
San Diego CA 92110-2492
(619)260-4228
bbornheimer at sandiego.edu<mailto:bbornheimer at sandiego.edu>
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