[Eril-l] [EXT]Re: The new degruyter.com is now live.

Wed Feb 10 19:32:14 PST 2021

Apologies for posting to multiple lists but we finally solved our De Gruyter access problem this morning.

It looks as though our De Gruyter Ezproxy stanza was the cause of the problem. We were using the OCLC stanza dated 20200901
https://help.oclc.org/Library_Management/EZproxy/Database_stanzas/De_Gruyter_Online

I replaced it with the very basic stanza below and moved the stanza to the top of our database entries

Title De Gruyter Journals
URL https://www.degruyter.com/
HJ www.degruyter.com
HJ www.reference-global.com
DJ degruyter.com
DJ reference-global.com

Previously our stanza was entered under the longer name (Walter De Gruyter) and was almost at the bottom of the config file because our stanzas are listed alphabetically. Moving the stanza to the top of the databases appears to have resolved a conflict somewhere in the file.

All three libraries have access again now, and their journals are correctly displayed in the “My Products” information.

Hope that solution helps other libraries who may be having similar problems.
Vivien

From: Eugenia Beh <eugebeh at gmail.com>
Sent: Thursday, 11 February 2021 8:38 AM
To: Hewitt, Vivien <Vivien.Hewitt at health.wa.gov.au>
Cc: Eagleson, Laurie E - (eagleson) <eagleson at arizona.edu>; LibLicense-L Discussion Forum <LIBLICENSE-L at listserv.crl.edu>; eril-l at lists.eril-l.org
Subject: Re: [Eril-l] [EXT]Re: The new degruyter.com is now live.

 CAUTION External Communication: This email originated from outside of the organisation. Do not click links or open attachments unless you recognise the sender and know the content is safe.

Hi Vivien,

Thank you so much for sharing, as well! We also are not being recognized on the new site, although De Gruyter has our correct IPs, so it sounds like we are in a similar situation as you are. Thanks for confirming that it's not being caused by the IP Registry. I hope that De Gruyter will be able to provide us with a special link and passcode while they work on our access so that our users can access our titles, as well.

Many thanks,
Eugenia

On Wed, Feb 10, 2021 at 6:38 PM Hewitt, Vivien <Vivien.Hewitt at health.wa.gov.au<mailto:Vivien.Hewitt at health.wa.gov.au>> wrote:
Hi Eugenia

Laurie and I had been working together to try and resolve the loss of access on the new platform – it’s great that their access is now working correctly. Unfortunately we have not been so lucky! Three of our libraries are affected, but one of our libraries appears to be set up correctly and has access. That is very strange as we are all set up in an identical way (access via registered  Ezproxy IP address). Yesterday afternoon I had an online meeting with one of the De Gruyter team to try and resolve the problem.

Unlike Laurie’s organization we were not recognised at all on the new platform, but our IP addresses are correctly registered and subscribed titles are activate in their system. I checked again this morning but we still have no access so the cause of our problem has not yet been identified.

At this stage De Gruyter is not using the IP Registry system for providing organisational IP addresses so that is definitely not the problem.

I have pasted screenshots for one of our a libraries without access and the library with access.

[cid:image001.png at 01D7005B.E69DE390]

[cid:image002.png at 01D7005B.E69DE390]

De Gruyter have provided us with a special links and a passcode so that we can provide our clinicians with access while they try and resolve the problem.

I am wondering now whether there might be a conflict somewhere in our Ezproxy configs, so I will be playing around with that later today.

Kind regards
Vivien

Vivien Hewitt | Electronic Services Librarian
South Metropolitan Health Service
E: vivien.hewitt at health.wa.gov.au<mailto:vivien.hewitt at health.wa.gov.au>
http://selibrary.health.wa.gov.au<http://selibrary.health.wa.gov.au/>

From: Eril-l <eril-l-bounces at lists.eril-l.org<mailto:eril-l-bounces at lists.eril-l.org>> On Behalf Of Eagleson, Laurie E - (eagleson)
Sent: Thursday, 11 February 2021 7:21 AM
To: Eugenia Beh <eugebeh at gmail.com<mailto:eugebeh at gmail.com>>; LibLicense-L Discussion Forum <LIBLICENSE-L at listserv.crl.edu<mailto:LIBLICENSE-L at listserv.crl.edu>>; eril-l at lists.eril-l.org<mailto:eril-l at lists.eril-l.org>
Subject: Re: [Eril-l] [EXT]Re: The new degruyter.com<https://urldefense.com/v3/__http:/degruyter.com__;!!Lav448XFWxY!rvY30Ln8iOoc911i5u6NniKX6nes6est8-JgMFyvHq6TL94jc9NM1bO5miTYBvxN0BXfwomG$> is now live.

 CAUTION External Communication: This email originated from outside of the organisation. Do not click links or open attachments unless you recognise the sender and know the content is safe.

Yes!! I’d been in contact with them since early last week, and we finally got access to our journals and ebooks restored yesterday. I don’t know for sure what the problem was, but I suspected that outdated or incomplete account information was migrated, since the De Gruyter pages were showing our Health Sciences Library at the upper right (and just one title under My Products) when accessed on campus or through proxy. Now, it shows University of Arizona Lib there and all of our entitlements.
I was aware of one other library in Australia on the EZproxy listserv that had also lost access after the migration. In fact, it was their message that caused me to check and find we had the same problem. As of yesterday, they still did not have access. But since no one else mentioned having problems on that list, it is possible that only some libraries were affected.

Laurie Eagleson
Technical Services Librarian
University of Arizona Libraries
Tucson, AZ 85721  USA

From: Eril-l <eril-l-bounces at lists.eril-l.org<mailto:eril-l-bounces at lists.eril-l.org>> On Behalf Of Eugenia Beh
Sent: Wednesday, February 10, 2021 3:38 PM
To: LibLicense-L Discussion Forum <LIBLICENSE-L at listserv.crl.edu<mailto:LIBLICENSE-L at listserv.crl.edu>>; eril-l at lists.eril-l.org<mailto:eril-l at lists.eril-l.org>
Subject: [EXT]Re: [Eril-l] The new degruyter.com<https://urldefense.com/v3/__http:/degruyter.com__;!!Lav448XFWxY!rvY30Ln8iOoc911i5u6NniKX6nes6est8-JgMFyvHq6TL94jc9NM1bO5miTYBvxN0BXfwomG$> is now live.

External Email
Hello, did anyone else lose access to their titles with the new degruyter.com<https://urldefense.com/v3/__http:/degruyter.com__;!!Lav448XFWxY!qvxJO8DDG8yvuN_8yJty-3_lKMk3NxXRUXo3TkhXMouYccEQNF-F_lCFP6rE9wz_728b4klf$>? At the MIT Libraries, we are unable to access any of our entitlements.

Many thanks,
Eugenia

On Mon, Feb 8, 2021 at 9:49 PM LIBLICENSE <liblicense at gmail.com<mailto:liblicense at gmail.com>> wrote:
From: "Nardozzi, Caitlyn" <Caitlyn.Nardozzi at degruyter.com<mailto:Caitlyn.Nardozzi at degruyter.com>>
Date: Mon, 8 Feb 2021 15:06:29 +0000
The new degruyter.com<https://urldefense.com/v3/__https:/www.degruyter.com/__;!!Lav448XFWxY!qvxJO8DDG8yvuN_8yJty-3_lKMk3NxXRUXo3TkhXMouYccEQNF-F_lCFP6rE9wz_72rO_L95$> is now live.
Developed with users in mind, the new website offers;

  *   A fast, stable and secure digital research platform
  *   Seamless online access to scholarly research
  *   600% faster and 100% secure platform thanks to cutting-edge technology
  *   100% availability of all licensed content

Important updates for administrators

  1.  Managing your account

     *   The account management system is moving to Liblynx<https://urldefense.com/v3/__https:/www.liblynx.com/__;!!Lav448XFWxY!qvxJO8DDG8yvuN_8yJty-3_lKMk3NxXRUXo3TkhXMouYccEQNF-F_lCFP6rE9wz_7xidyyxY$> by Feb, 15
     *   COUNTER 4 and COUNTER 5 reports for 2019 and 2020, usages reports from the new platform will be accessible in Liblynx<https://urldefense.com/v3/__https:/www.liblynx.com/__;!!Lav448XFWxY!qvxJO8DDG8yvuN_8yJty-3_lKMk3NxXRUXo3TkhXMouYccEQNF-F_lCFP6rE9wz_7xidyyxY$>
     *   SUSHI access details will change, so a new URL and API key has to be set up by the administrators
     *   Current account administrators will receive an invitation from Liblynx<https://urldefense.com/v3/__https:/www.liblynx.com/__;!!Lav448XFWxY!qvxJO8DDG8yvuN_8yJty-3_lKMk3NxXRUXo3TkhXMouYccEQNF-F_lCFP6rE9wz_7xidyyxY$> after Feb, 15

  1.  Managing your content

     *   Librarian can review institution's entitlements under "My Products" in the upper-right corner of degruyter.com<https://urldefense.com/v3/__https:/www.degruyter.com/__;!!Lav448XFWxY!qvxJO8DDG8yvuN_8yJty-3_lKMk3NxXRUXo3TkhXMouYccEQNF-F_lCFP6rE9wz_72rO_L95$>

  1.  Managing your IP addresses

     *   The IP management for subscription has moved to The IP Registry
     *   Use of The IP Registry is free for libraries and will enable you to manage IP addresses for all your subscriptions in one place and broadcast changes with just one click to multiple publishers, including De Gruyter
     *   To register or sign in with The IP Registry, visit https://app.theipregistry.org/<https://urldefense.com/v3/__https:/app.theipregistry.org/Account/Login__;!!Lav448XFWxY!qvxJO8DDG8yvuN_8yJty-3_lKMk3NxXRUXo3TkhXMouYccEQNF-F_lCFP6rE9wz_7zxgNRfL$>

4.       Managing the URLs
•         URLs for the different types of pages on degruyter.com<https://urldefense.com/v3/__http:/degruyter.com__;!!Lav448XFWxY!qvxJO8DDG8yvuN_8yJty-3_lKMk3NxXRUXo3TkhXMouYccEQNF-F_lCFP6rE9wz_728b4klf$> has changed and redirects for all previously used URLs are in place so that access to content will be seamless
•         Where possible use DOI links in your catalog and listings to make sure that no changes are required

More information can be found on our FAQ page<https://urldefense.com/v3/__https:/www.degruyter.com/cms/pages/faq__;!!Lav448XFWxY!qvxJO8DDG8yvuN_8yJty-3_lKMk3NxXRUXo3TkhXMouYccEQNF-F_lCFP6rE9wz_7_p-9US2$>

February webinars: Introducing the new degruyter.com<https://urldefense.com/v3/__http:/degruyter.com__;!!Lav448XFWxY!qvxJO8DDG8yvuN_8yJty-3_lKMk3NxXRUXo3TkhXMouYccEQNF-F_lCFP6rE9wz_728b4klf$>

Join us for an interactive session as we present the new website and its technical developments. Details and registration links will be posted shortly.

Contact information

If you have any questions about your account, please contact service at degruyter.com<mailto:service at degruyter.com?subject=Questions%20about%20new%20degruyter.com%20launch>

Caitlyn Nardozzi
Marketing Manager
DE GRUYTER
121 High Street, Third Floor
Boston, MA 02110, USA
T 617-377-4393

caitlyn.nardozzi at degruyter.com<mailto:caitlyn.nardozzi at degruyter.com>
www.degruyter.com<https://urldefense.com/v3/__http:/www.degruyter.com__;!!Lav448XFWxY!qvxJO8DDG8yvuN_8yJty-3_lKMk3NxXRUXo3TkhXMouYccEQNF-F_lCFP6rE9wz_7787FisO$>

Follow @degruyter_lib<https://urldefense.com/v3/__https:/twitter.com/degruyter_lib__;!!Lav448XFWxY!qvxJO8DDG8yvuN_8yJty-3_lKMk3NxXRUXo3TkhXMouYccEQNF-F_lCFP6rE9wz_78FsCsZz$> on Twitter
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