[Eril-l] Communicating with the user community when cancelling electronic resource subscriptions

[Laura Burtle]

It is challenging. I asked a group of administrators for advice. I was told to try sending the messages to department chairs since they will send important information to their faculty, and it will get read, but campus-wide messages tend to get ignored. I have a big cancellation coming up, which will be a chance to test this approach!

While it doesn't address this question specifically, SPARC has a fairly new page on communicating about cancellations.
https://sparcopen.org/our-work/negotiation-resources/alternative-access/

Laura

Laura Burtle, MSLS, JD
Associate Dean
Georgia State University Library
lburtle at gsu.edu | 404-413-2706
Pronouns: she/her/hers


From: Eril-l <eril-l-bounces at lists.eril-l.org> On Behalf Of Robert Wolf
Sent: Friday, December 17, 2021 2:26 PM
To: eril-l at lists.eril-l.org
Subject: [Eril-l] Communicating with the user community when cancelling electronic resource subscriptions

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Hello,

We've been trying to develop a protocol for alerting our user community when the library is cancelling or discontinuing a database or e-resources subscription. We currently send notification via our faculty listserv, but it seems they're always surprised when a resource is no longer available. I was wonder what, if any steps, other libraries take to alert their communities, and have they been effective?

Please feel free to respond to me off list.

Thank you,

Rob

Robert Wolf
Associate University Librarian for Technical Services
Monninger Center for Learning and Research
Fairleigh Dickinson University
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