[Eril-l] EZProxy woes (OCLC hosted)

[Tenglund, Ann]

We are reaching out for advice to see if other libraries are experiencing problems with EZProxy access to their databases. We are receiving multiple complaints from people who are getting messages that their account credentials are not correct, or who enter their credentials and then get nothing but a blank screen.

This is happening mostly when they are trying to authenticate to our Ebsco Discovery System, but it is also seen when trying to authenticate to databases provided by other vendors.

The user accounts in question do work, because when I test them, I can get through. It seems to occur most frequently on Windows 10 computers, and has been seen in Edge, Chrome, and Firefox.

I am writing up directions that advise people to click in each box to enter their credentials and not use tab to move between boxes, and also to click on “Login” rather than use the enter/return key. I am also advising people to try different browsers and to clear their cache.

I am also logging the problem with OCLC, because we are an OCLC-hosted EZProxy site.

Are others seeing these types of problems? And if so, what are you advising your users to do?

Thank you,

Ann

--
Ann M. Tenglund
Director of the Library & Faculty Development
Friedsam Memorial Library
St. Bonaventure University
3261 West State Road
St. Bonaventure, NY  14778
716-375-2378
www.sbu.edu/library<http://www.sbu.edu/library>
www.sbu.edu/frc<http://www.sbu.edu/frc>
ateng at sbu.edu<mailto:ateng at sbu.edu>

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