[Eril-l] ALCTS webinar: Creating Eresource Training for Non-Technical Staff

[ALCTS-CE Announce]

*Cross posted to multiple lists*

ALCTS webinar: Creating Eresource Training for Non-Technical Staff

Date: Wednesday, April 1, 2020

All webinars are one hour in length and begin at 11 am Pacific, noon
Mountain, 1 pm Central, and 2 pm Eastern time.



Description: University of Toronto Libraries sought to empower public
service staff to resolve simple eresource problems, removing the need to
escalate many user problems to technical support. Attendees will learn how
to design a training program that allows non-technical library staff to
more confidently provide user support for electronic resources.

Learning outcomes: Following this session, participants will be able to:
measure the level of understanding about electronic resources among public
service staff, design an effective training program that allows public
service staff to diagnose and resolve simple eresource queries.

Who should attend?

Electronic resource librarians, technical service staff, or library
managers who are interested in building capacity among library staff.

Presenter:

Eva Jurczyk is from the Collection Development Department at the University
of Toronto Libraries and is involved in the acquisition, licensing, access
management and analysis of the Libraries' electronic resource collections.

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Registration Fees:  ALCTS Member $43; Non-member $59; Group rate $129

For additional information and access to registration links, please go to
the following website:

http://www.ala.org/alcts/confevents/upcoming/webinar/040120

ALCTS webinars are recorded and registrants receive a link to the recording
shortly following the live event.

For questions about registration, contact ALA Registration by calling
1-800-545-2433 and press 5 or email registration at ala.org

For all other questions or comments related to the webinars, please contact
alctsce at ala.org

Posted on behalf of the ALCTS Continuing Education Committee.
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