[Eril-l] [EXT]: Problems searching Proquest Ebook Central today

Wentz, Erin erin.wentz at mcphs.edu
Mon Feb 10 10:28:21 PST 2020

Hi Cathy,

I reported a problem with searching in ProQuest Ebook Central last week before the maintenance. The support person I contacted could replicate the issue with our account but did not experience the same problem with their account. They forwarded it to their engineers.

Here's what I reported: "The search function appears to be down. All searches lead to 0 results. I can access a book directly from the URL, such as "https://ebookcentral.proquest.com/lib/mcphs/detail.action?docID=5683741." If I click on the search box and enter any of the words in the title, I get 0 results. If I click on the "Browse Subjects" link, I get the message "Subjects are currently not available."

I used Firefox 72.0.2 (64-bit) and Chrome Versions 79.0.3945.130 (Official Build) (64-bit) and Version 80.0.3987.87 (Official Build) (64-bit) on a Windows 10 computer. Clearing my browser's cookies / history did not fix the issue. A colleague had the same experience on her computer."

Since we are in the same consortium and began using ProQuest Ebook Central through the consortium, maybe there is something peculiar about how our consortium's instances  were set up?



From: Eril-l <eril-l-bounces at lists.eril-l.org> On Behalf Of Catherine C Tuohy
Sent: Monday, February 10, 2020 1:21 PM
To: Eril-l at lists.eril-l.org
Subject: [EXT]: [Eril-l] Problems searching Proquest Ebook Central today

CAUTION: This email originated from outside the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe.

Has anyone else had problems searching Proquest Ebook Central today since their maintenance this weekend??

Catherine Tuohy

Associate Librarian for Electronic Resource Management

617-264-7658 | tuohyc at emmanuel.edu<mailto:tuohyc at emmanuel.edu>

Emmanuel College

400 The Fenway | Boston | MA 02115


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From: Eril-l <eril-l-bounces at lists.eril-l.org<mailto:eril-l-bounces at lists.eril-l.org>> on behalf of Mark Winek <mdw65 at georgetown.edu<mailto:mdw65 at georgetown.edu>>
Sent: Friday, February 7, 2020 3:27 PM
To: Eril-l at lists.eril-l.org<mailto:Eril-l at lists.eril-l.org> <Eril-l at lists.eril-l.org<mailto:Eril-l at lists.eril-l.org>>
Subject: Re: [Eril-l] Investigated but didn't opt for OpenAthens?

Dear Colleagues,

Many thanks to those who wrote to me directly with their own experiences. To share with the list, these are some of the reasons institutions did not go with OpenAthens, as cited in those responses:
1.      EZproxy is widely used and much cheaper;
2.      Combination of EZproxy and campus SSO provides much of the same functionality, minus more granular user data;
3.      Feedback from library faculty that it would add another hurdle for users surmount, particularly with a login up front;
4.      Legal contract for OpenAthens indicated servers were outside of the US and legal disputes would be handled in the UK;
5.      Concerns over patron privacy;
6.      Loss of access for walk-in users.
If I have misunderstood any of the points made in these responses, I beg forgiveness from those colleagues.


Mark Winek
Georgetown University

On Mon, Jan 27, 2020 at 5:40 PM Mark Winek <mdw65 at georgetown.edu<mailto:mdw65 at georgetown.edu>> wrote:
I'm interested if there are any libraries out there who investigated OpenAthens but opted to not implement it. Other than for cost, why did you decide to forego it? Thank you for any information you can provide.

Mark Winek
Georgetown University

Erin Wentz
Electronic Resources Librarian, Assistant Professor
Library and Learning Resources
MCPHS University
179 Longwood Avenue | Boston MA 02115
erin.wentz at mcphs.edu
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