<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40">
<head>
<meta http-equiv="Content-Type" content="text/html; charset=us-ascii">
<meta name="Generator" content="Microsoft Word 15 (filtered medium)">
<!--[if !mso]><style>v\:* {behavior:url(#default#VML);}
o\:* {behavior:url(#default#VML);}
w\:* {behavior:url(#default#VML);}
.shape {behavior:url(#default#VML);}
</style><![endif]--><style><!--
/* Font Definitions */
@font-face
{font-family:"Cambria Math";
panose-1:2 4 5 3 5 4 6 3 2 4;}
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0in;
margin-bottom:.0001pt;
font-size:12.0pt;
font-family:"Times New Roman",serif;}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:blue;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{mso-style-priority:99;
color:purple;
text-decoration:underline;}
p
{mso-style-priority:99;
margin:0in;
margin-bottom:.0001pt;
font-size:12.0pt;
font-family:"Times New Roman",serif;}
p.msonormal0, li.msonormal0, div.msonormal0
{mso-style-name:msonormal;
mso-style-priority:99;
margin:0in;
margin-bottom:.0001pt;
font-size:12.0pt;
font-family:"Times New Roman",serif;}
span.EmailStyle19
{mso-style-type:personal-reply;
font-family:"Calibri",sans-serif;
color:#1F497D;}
.MsoChpDefault
{mso-style-type:export-only;
font-size:10.0pt;}
@page WordSection1
{size:8.5in 11.0in;
margin:1.0in 1.0in 1.0in 1.0in;}
div.WordSection1
{page:WordSection1;}
/* List Definitions */
@list l0
{mso-list-id:1505978517;
mso-list-template-ids:-407208050;}
@list l0:level1
{mso-level-tab-stop:.5in;
mso-level-number-position:left;
text-indent:-.25in;}
@list l0:level2
{mso-level-tab-stop:1.0in;
mso-level-number-position:left;
text-indent:-.25in;}
@list l0:level3
{mso-level-tab-stop:1.5in;
mso-level-number-position:left;
text-indent:-.25in;}
@list l0:level4
{mso-level-tab-stop:2.0in;
mso-level-number-position:left;
text-indent:-.25in;}
@list l0:level5
{mso-level-tab-stop:2.5in;
mso-level-number-position:left;
text-indent:-.25in;}
@list l0:level6
{mso-level-tab-stop:3.0in;
mso-level-number-position:left;
text-indent:-.25in;}
@list l0:level7
{mso-level-tab-stop:3.5in;
mso-level-number-position:left;
text-indent:-.25in;}
@list l0:level8
{mso-level-tab-stop:4.0in;
mso-level-number-position:left;
text-indent:-.25in;}
@list l0:level9
{mso-level-tab-stop:4.5in;
mso-level-number-position:left;
text-indent:-.25in;}
ol
{margin-bottom:0in;}
ul
{margin-bottom:0in;}
--></style><!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]-->
</head>
<body lang="EN-US" link="blue" vlink="purple">
<div class="WordSection1">
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Hi Cathy,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">I reported a problem with searching in ProQuest Ebook Central last week before the maintenance. The support person I contacted could replicate the issue with
our account but did not experience the same problem with their account. They forwarded it to their engineers.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Here’s what I reported: “</span>The search function appears to be down. All searches lead to 0 results. I can access a book directly from the URL, such as "<a href="https://ebookcentral.proquest.com/lib/mcphs/detail.action?docID=5683741" target="_blank">https://ebookcentral.proquest.com/lib/mcphs/detail.action?docID=5683741</a>."
If I click on the search box and enter any of the words in the title, I get 0 results. If I click on the "Browse Subjects" link, I get the message "Subjects are currently not available."<br>
<br>
I used Firefox 72.0.2 (64-bit) and Chrome Versions 79.0.3945.130 (Official Build) (64-bit) and Version 80.0.3987.87 (Official Build) (64-bit) on a Windows 10 computer. Clearing my browser's cookies / history did not fix the issue. A colleague had the same experience
on her computer.<img border="0" width="1" height="1" style="width:.0104in;height:.0104in" id="_x0000_i1027" src="http://proquestllc.my.salesforce.com/servlet/servlet.ImageServer?oid=00D300000000XOy&esid=0181W00001BNOXo" alt="http://proquestllc.my.salesforce.com/servlet/servlet.ImageServer?oid=00D300000000XOy&esid=0181W00001BNOXo"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">”<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Since we are in the same consortium and began using ProQuest Ebook Central through the consortium, maybe there is something peculiar about how our consortium’s
instances were set up?<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Thanks,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Erin<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> Eril-l <eril-l-bounces@lists.eril-l.org>
<b>On Behalf Of </b>Catherine C Tuohy<br>
<b>Sent:</b> Monday, February 10, 2020 1:21 PM<br>
<b>To:</b> Eril-l@lists.eril-l.org<br>
<b>Subject:</b> [EXT]: [Eril-l] Problems searching Proquest Ebook Central today<o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<div style="border:solid #9C6500 1.0pt;padding:2.0pt 2.0pt 2.0pt 2.0pt">
<p class="MsoNormal" align="center" style="text-align:center;line-height:12.0pt;background:#FFEB9C">
<b><span style="font-size:10.0pt;font-family:"Calibri",sans-serif;color:#9C6500">CAUTION:
</span></b><span style="font-size:10.0pt;font-family:"Calibri",sans-serif;color:black">This email originated from outside the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe.</span><span style="font-size:10.0pt;font-family:"Calibri",sans-serif;color:#9C6500"><o:p></o:p></span></p>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<div>
<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif;color:black">Has anyone else had problems searching Proquest Ebook Central today since their maintenance this weekend??<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif;color:black"><o:p> </o:p></span></p>
</div>
<div id="Signature">
<p><b><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#1F497D">Catherine Tuohy</span></b><o:p></o:p></p>
<p><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#1F497D">Associate Librarian for Electronic Resource Management</span><o:p></o:p></p>
<p><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#1F497D">617-264-7658 |
</span><a href="mailto:tuohyc@emmanuel.edu"><span style="font-size:10.0pt;font-family:"Arial",sans-serif">tuohyc@emmanuel.edu</span></a><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#1F497D">
</span><o:p></o:p></p>
<p><span style="font-family:"Arial",sans-serif;color:#1F497D"> </span><o:p></o:p></p>
<p style="line-height:115%"><b><span style="font-size:10.0pt;line-height:115%;font-family:"Arial",sans-serif;color:#004B87">Emmanuel College</span></b><o:p></o:p></p>
<p><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#1F497D">400 The Fenway | Boston | MA 02115</span><o:p></o:p></p>
<p style="line-height:200%"><a href="http://www.emmanuel.edu"><span style="font-size:10.0pt;line-height:200%;font-family:"Arial",sans-serif">www.emmanuel.edu</span></a><o:p></o:p></p>
<p><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#1F497D"><img border="0" width="350" height="57" style="width:3.6458in;height:.5937in" id="Picture_x0020_1" src="cid:image001.png@01D5E015.8412FE70" alt="cid:image001.png@01D5E015.8412FE70"></span><o:p></o:p></p>
<p><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<div>
<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif;color:black"><o:p> </o:p></span></p>
</div>
<div class="MsoNormal" align="center" style="text-align:center">
<hr size="2" width="98%" align="center">
</div>
<div id="divRplyFwdMsg">
<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black"> Eril-l <</span><a href="mailto:eril-l-bounces@lists.eril-l.org"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">eril-l-bounces@lists.eril-l.org</span></a><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black">>
on behalf of Mark Winek <</span><a href="mailto:mdw65@georgetown.edu"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">mdw65@georgetown.edu</span></a><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black">><br>
<b>Sent:</b> Friday, February 7, 2020 3:27 PM<br>
<b>To:</b> </span><a href="mailto:Eril-l@lists.eril-l.org"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Eril-l@lists.eril-l.org</span></a><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black"> <</span><a href="mailto:Eril-l@lists.eril-l.org"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Eril-l@lists.eril-l.org</span></a><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black">><br>
<b>Subject:</b> Re: [Eril-l] Investigated but didn’t opt for OpenAthens?</span> <o:p>
</o:p></p>
<div>
<p class="MsoNormal"> <o:p></o:p></p>
</div>
</div>
<div>
<div>
<p class="MsoNormal">Dear Colleagues, <o:p></o:p></p>
<div>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
<div>
<p class="MsoNormal">Many thanks to those who wrote to me directly with their own experiences. To share with the list, these are some of the reasons institutions did not go with OpenAthens, as cited in those responses:<o:p></o:p></p>
</div>
<div>
<div>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:47.25pt;text-indent:-.25in;mso-list:l0 level1 lfo2">
<![if !supportLists]><span style="mso-list:Ignore">1.<span style="font:7.0pt "Times New Roman"">
</span></span><![endif]>EZproxy is widely used and much cheaper;<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:47.25pt;text-indent:-.25in;mso-list:l0 level1 lfo2">
<![if !supportLists]><span style="mso-list:Ignore">2.<span style="font:7.0pt "Times New Roman"">
</span></span><![endif]>Combination of EZproxy and campus SSO provides much of the same functionality, minus more granular user data;<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:47.25pt;text-indent:-.25in;mso-list:l0 level1 lfo2">
<![if !supportLists]><span style="mso-list:Ignore">3.<span style="font:7.0pt "Times New Roman"">
</span></span><![endif]>Feedback from library faculty that it would add another hurdle for users surmount, particularly with a login up front;<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:47.25pt;text-indent:-.25in;mso-list:l0 level1 lfo2">
<![if !supportLists]><span style="mso-list:Ignore">4.<span style="font:7.0pt "Times New Roman"">
</span></span><![endif]>Legal contract for OpenAthens indicated servers were outside of the US and legal disputes would be handled in the UK;<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:47.25pt;text-indent:-.25in;mso-list:l0 level1 lfo2">
<![if !supportLists]><span style="mso-list:Ignore">5.<span style="font:7.0pt "Times New Roman"">
</span></span><![endif]>Concerns over patron privacy;<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:47.25pt;text-indent:-.25in;mso-list:l0 level1 lfo2">
<![if !supportLists]><span style="mso-list:Ignore">6.<span style="font:7.0pt "Times New Roman"">
</span></span><![endif]>Loss of access for walk-in users.<o:p></o:p></p>
<div>
<p class="MsoNormal">If I have misunderstood any of the points made in these responses, I beg forgiveness from those colleagues.<o:p></o:p></p>
</div>
</div>
<div>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
<div>
<p class="MsoNormal">Best,<o:p></o:p></p>
</div>
<div>
<div>
<div>
<p class="MsoNormal"><span style="font-size:9.5pt"><br>
Mark Winek</span><o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size:9.5pt">Georgetown University</span><o:p></o:p></p>
</div>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<div>
<p class="MsoNormal">On Mon, Jan 27, 2020 at 5:40 PM Mark Winek <<a href="mailto:mdw65@georgetown.edu">mdw65@georgetown.edu</a>> wrote:<o:p></o:p></p>
</div>
<blockquote style="border:none;border-left:solid #CCCCCC 1.0pt;padding:0in 0in 0in 6.0pt;margin-left:4.8pt;margin-top:5.0pt;margin-right:0in;margin-bottom:5.0pt">
<p class="MsoNormal">I’m interested if there are any libraries out there who investigated OpenAthens but opted to not implement it. Other than for cost, why did you decide to forego it? Thank you for any information you can provide.<br>
<br>
Mark Winek<br>
Georgetown University<o:p></o:p></p>
</blockquote>
</div>
</div>
</div>
</div>
</div>
</div>
<div style="font-size:9pt; font-family: 'Calibri',sans-serif;"> <br>
<br>
Erin Wentz<br>
<span style="font-size:9pt; font-family: 'Calibri',sans-serif; font-style:italic;">Electronic Resources Librarian, Assistant Professor</span><br>
Library and Learning Resources<br>
<span style="font-size:9pt; font-family: 'Calibri',sans-serif; font-weight:bold;">MCPHS University</span><br>
179 Longwood Avenue | Boston MA 02115<br>
erin.wentz@mcphs.edu<br>
</div>
</body>
</html>