[Eril-l] [EXT]: tandfonline redirected you too many times

[Jennifer Shimada]

Hi, Stephanie,

I was having this problem as well for Taylor & Francis and Sage, and the
"Option DomainCookieOnly" suggestion was what finally fixed it for me
(thank goodness for Google!).

Best,

Jennifer Shimada
Library Director
Relay Graduate School of Education

On Wed, Feb 12, 2020 at 12:36 PM Larrison, Stephanie <larrison at txstate.edu>
wrote:

> Thank you so much.  We’ll give it a try. Glad we are not the only ones
> seeing this.
>
> ~Stephanie
>
>
>
> *From:* Emily Miller-Francisco <millere at sou.edu>
> *Sent:* Wednesday, February 12, 2020 10:34 AM
> *To:* Dominic Benson (Staff) <Dominic.Benson at brunel.ac.uk>
> *Cc:* Remy, Charlie <Charlie-Remy at utc.edu>; eril-l at lists.eril-l.org;
> Larrison, Stephanie <larrison at txstate.edu>
> *Subject:* Re: [Eril-l] [EXT]: tandfonline redirected you too many times
>
>
>
> We've had luck telling students to use private or incognito browser
> windows. But obviously that's not ideal. I will definitely try out
> Laurence's suggestion.
>
>
>
> Emily
>
>
>
> ------------------------------
> *Emily Miller-Francisco*
> Collection Development Librarian
> Southern Oregon University
>
> 541-552-6819 / millere at sou.edu
>
> *pronouns**: she/her/hers*
>
>
>
> On Wed, Feb 12, 2020 at 8:25 AM Dominic Benson (Staff) <
> Dominic.Benson at brunel.ac.uk> wrote:
>
> Hello
>
>
>
> There was a suggestion by Laurence Lockton on the EZproxy list which
> recommended wrapping your Atypon hosted publishers’ stanzas with option
> directives:
>
>
>
> Option DomainCookieOnly
>
> […]
>
> Option Cookie
>
>
>
> SAGE’s cookie option was causing another issue. Best advice is to change
> them all but there are a heck of a lot of clients:
> https://www.atypon.com/customers/client-directory/
> <https://nam04.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.atypon.com%2Fcustomers%2Fclient-directory%2F&data=02%7C01%7Clarrison%40txstate.edu%7Cf3e86b4e9aad4f73718408d7afd95c02%7Cb19c134a14c94d4caf65c420f94c8cbb%7C0%7C0%7C637171220408837862&sdata=mwEpTlteiEJDIj03jP4uWQrx%2BKo133Lk2G5U923M7fk%3D&reserved=0>
> !
>
>
>
> Kind regards,
>
> *Dom Benson*
>
> Interim Repository Manager, Scholarly Communications Office | Connect with
> SCO on *Twitter
> <https://nam04.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2FBrunelSCO&data=02%7C01%7Clarrison%40txstate.edu%7Cf3e86b4e9aad4f73718408d7afd95c02%7Cb19c134a14c94d4caf65c420f94c8cbb%7C0%7C0%7C637171220408847848&sdata=oH1BA6sXbO3SVSTGKJPJNDUYeYT5iejiUgG9P%2BqjZKQ%3D&reserved=0>*
>
> Also Analytics & Discovery Officer, Library, Information Services
> Directorate
>
> Brunel University London *|* *T* +44(0)1895 266143
>
>
>
>
>
>
>
> *From:* Eril-l <eril-l-bounces at lists.eril-l.org> *On Behalf Of *Remy,
> Charlie
> *Sent:* 12 February 2020 15:10
> *To:* eril-l at lists.eril-l.org
> *Subject:* Re: [Eril-l] [EXT]: tandfonline redirected you too many times
>
>
>
> Hi Stephanie,
>
>
>
> I haven’t personally experienced this problem with T&F but have seen it
> with Wiley and SAGE. I think it’s a problem with the Atypon platform. I’ve
> reported it to SAGE and Wiley and will follow up with them on it since it
> is very annoying.
>
>
>
> Charlie
>
>
>
>
>
>
>
> Charlie Remy
> Associate Professor
> Electronic Resources and Serials Librarian
> University of Tennessee at Chattanooga Library
> UTC-Dept 6456
> 600 Douglas St.
> Chattanooga, TN 37403
> charlie-remy at utc.edu
> Tel. 423-425-4470
>
>
>
>
>
> *From: *Eril-l <eril-l-bounces at lists.eril-l.org> on behalf of "Larrison,
> Stephanie" <larrison at txstate.edu>
> *Date: *Wednesday, February 12, 2020 at 10:07 AM
> *To: *"eril-l at lists.eril-l.org" <eril-l at lists.eril-l.org>
> *Subject: *[EXT]: [Eril-l] tandfonline redirected you too many times
>
>
>
> *External Email*
>
> Is anyone else getting errors such as “tandfonline redirected you too many
> times” when connecting off campus or via proxy?
>
>
>
> I’m seeing it sporadically with Wiley as well, and clearing cookies/cache
> helps sometime, but many times it does not.
>
>
>
> The reports are increasing from our patrons and I don’t know how to fix
> it.
>
>
>
> Frustrated,
>
> Stephanie Larrison
>
> Electronic Resources Librarian
>
> Texas State University
>
> 512-245-8613
>
> larrison at txstate.edu
>
>
>
> *This message is not from a UTC.EDU
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>
>
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