[Eril-l] Are any of you having trouble logging into connect.EBSCO.com?

[Harper, Cynthia]

Thanks all - one EBSCO rep told me my account didn't exist, but somehow they got my account corrected and all my calls are stull in the system...  I just had to call the 800 number.

Cindy Harper

From: Sisler, Seth <sislers at ohio.edu>
Sent: Friday, December 4, 2020 4:59 PM
To: Harper, Cynthia <charper at vts.edu>; eril-l (eril-l at lists.eril-l.org) <eril-l at lists.eril-l.org>
Subject: RE: [Eril-l] Are any of you having trouble logging into connect.EBSCO.com?

Hi Cindy,

I had this same issue last month, my coworkers with EBSCO Connect accounts didn't.  I contacted our reps and they helped me reset it, though it took a frustrating number of tries.

- Seth

Seth W. Sisler, MSLS
Electronic Resources Librarian
419 Alden Library | Ohio University
Athens, OH 45701
(740) 593-2694
sislers at ohio.edu<mailto:sislers at ohio.edu>
www.library.ohio.edu<http://www.library.ohio.edu>

From: Eril-l <eril-l-bounces at lists.eril-l.org<mailto:eril-l-bounces at lists.eril-l.org>> On Behalf Of Harper, Cynthia
Sent: Thursday, December 3, 2020 11:56 AM
To: eril-l (eril-l at lists.eril-l.org<mailto:eril-l at lists.eril-l.org>) <eril-l at lists.eril-l.org<mailto:eril-l at lists.eril-l.org>>
Subject: [Eril-l] Are any of you having trouble logging into connect.EBSCO.com?

My password was not recognized, so I try to change it, and I get a message "The system is unable to reset your password"

Guess I'll try the 800 number


Cindy Harper
Electronic Services and Periodicals Librarian
Virginia Theological Seminary, Box 159
3737 Seminary Road
Alexandria, VA 22304
charper at vts.edu<mailto:charper at vts.edu>
(703)461-1794

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