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<p class="MsoNormal">Thanks all – one EBSCO rep told me my account didn’t exist, but somehow they got my account corrected and all my calls are stull in the system… I just had to call the 800 number.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Cindy Harper<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><b>From:</b> Sisler, Seth <sislers@ohio.edu> <br>
<b>Sent:</b> Friday, December 4, 2020 4:59 PM<br>
<b>To:</b> Harper, Cynthia <charper@vts.edu>; eril-l (eril-l@lists.eril-l.org) <eril-l@lists.eril-l.org><br>
<b>Subject:</b> RE: [Eril-l] Are any of you having trouble logging into connect.EBSCO.com?<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">Hi Cindy,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">I had this same issue last month, my coworkers with EBSCO Connect accounts didn’t. I contacted our reps and they helped me reset it, though it took a frustrating number of tries.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">- Seth<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="color:#1F497D">Seth W. Sisler, MSLS<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Electronic Resources Librarian<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">419 Alden Library | Ohio University<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Athens, OH 45701<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">(740) 593-2694<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><a href="mailto:sislers@ohio.edu">sislers@ohio.edu</a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><a href="http://www.library.ohio.edu">www.library.ohio.edu</a>
<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b>From:</b> Eril-l <<a href="mailto:eril-l-bounces@lists.eril-l.org">eril-l-bounces@lists.eril-l.org</a>>
<b>On Behalf Of </b>Harper, Cynthia<br>
<b>Sent:</b> Thursday, December 3, 2020 11:56 AM<br>
<b>To:</b> eril-l (<a href="mailto:eril-l@lists.eril-l.org">eril-l@lists.eril-l.org</a>) <<a href="mailto:eril-l@lists.eril-l.org">eril-l@lists.eril-l.org</a>><br>
<b>Subject:</b> [Eril-l] Are any of you having trouble logging into connect.EBSCO.com?<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<h2><span style="font-size:14.0pt;font-weight:normal">My password was not recognized, so I try to change it, and I get a message “The system is unable to reset your password”<o:p></o:p></span></h2>
<h2><span style="font-size:14.0pt;font-weight:normal"><o:p> </o:p></span></h2>
<h2><span style="font-size:14.0pt;font-weight:normal">Guess I’ll try the 800 number<o:p></o:p></span></h2>
<p class="MsoNormal"><span style="font-size:14.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Cindy Harper<o:p></o:p></p>
<p class="MsoNormal">Electronic Services and Periodicals Librarian<o:p></o:p></p>
<p class="MsoNormal">Virginia Theological Seminary, Box 159<o:p></o:p></p>
<p class="MsoNormal">3737 Seminary Road<o:p></o:p></p>
<p class="MsoNormal">Alexandria, VA 22304<o:p></o:p></p>
<p class="MsoNormal"><a href="mailto:charper@vts.edu"><span style="color:blue">charper@vts.edu</span></a><o:p></o:p></p>
<p class="MsoNormal">(703)461-1794<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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