[Eril-l] Issues with ebsconet

Mon Aug 17 07:37:37 PDT 2020

Latest updates at : https://status.ebsco.com.    Our EBSCO rep meant they had hoped to have EBSCONET back up by Friday. Turned out not to be the case.
Let's hope they are able to get it up and running this week.

Cynthia Cowan
E-Resources & Serials Specialist, RA&M
Univ of North Carolina at Chapel Hill
Davis Library CB#3938
PO Box 8890
Chapel Hill, NC 27515-8890
U.S.A.
P: 919-962-3673

From: Amy Lynn Fry <afry at bgsu.edu>
Sent: Monday, August 17, 2020 9:51 AM
To: Bhatt, Anjana <abhatt at fgcu.edu>; Ray, Emily <emily.ray at unf.edu>; Cowan, Cynthia <cowanc at email.unc.edu>; Hamrick, Leah <L.P.HAMRICK at tcu.edu>; 'McGarvey, Nancy' <McGarvey.N at gmercyu.edu>; eril-l at lists.eril-l.org
Subject: RE: Issues with ebsconet

Friday? That means we'll have lost three weeks working on our renewal. Are they thinking about extensions to the renewal? We have some data downloaded but it's not the same as being in the live system.

Amy Fry
Associate Professor, E-resources Librarian
Jerome Library
Bowling Green, OH 43403
afry at bgsu.edu<mailto:afry at bgsu.edu>
email is the best way to reach me

From: Eril-l <eril-l-bounces at lists.eril-l.org<mailto:eril-l-bounces at lists.eril-l.org>> On Behalf Of Bhatt, Anjana
Sent: Monday, August 17, 2020 9:19 AM
To: Ray, Emily <emily.ray at unf.edu<mailto:emily.ray at unf.edu>>; Cowan, Cynthia <cowanc at email.unc.edu<mailto:cowanc at email.unc.edu>>; Hamrick, Leah <L.P.HAMRICK at tcu.edu<mailto:L.P.HAMRICK at tcu.edu>>; 'McGarvey, Nancy' <McGarvey.N at gmercyu.edu<mailto:McGarvey.N at gmercyu.edu>>; eril-l at lists.eril-l.org<mailto:eril-l at lists.eril-l.org>
Subject: [EXTERNAL] Re: [Eril-l] Issues with ebsconet

Yes, EBSCO connect is tedious and they should have retained the email feature. If EBSCO is down, how do they expect us to submit cases?

From: Eril-l <eril-l-bounces at lists.eril-l.org<mailto:eril-l-bounces at lists.eril-l.org>> On Behalf Of Ray, Emily
Sent: Monday, August 17, 2020 8:58 AM
To: Cowan, Cynthia <cowanc at email.unc.edu<mailto:cowanc at email.unc.edu>>; Hamrick, Leah <L.P.HAMRICK at tcu.edu<mailto:L.P.HAMRICK at tcu.edu>>; 'McGarvey, Nancy' <McGarvey.N at gmercyu.edu<mailto:McGarvey.N at gmercyu.edu>>; eril-l at lists.eril-l.org<mailto:eril-l at lists.eril-l.org>
Subject: Re: [Eril-l] Issues with ebsconet

   EBSCOnet is still down?  I wasn't crazy about the end of emailing support, to be replaced by submitting tickets through EBSCO Connect before this happened. If their systems are so vulnerable, I'd prefer being able to email (general) support as an option.  This incident reinforces the benefit of being able to email support at ebsco.com<mailto:support at ebsco.com>   (I know I can email our journal subscriptions person for ebsconet questions).
________________________________
From: Eril-l <eril-l-bounces at lists.eril-l.org<mailto:eril-l-bounces at lists.eril-l.org>> on behalf of Cowan, Cynthia <cowanc at email.unc.edu<mailto:cowanc at email.unc.edu>>
Sent: Thursday, August 13, 2020 11:20 AM
To: Hamrick, Leah <L.P.HAMRICK at tcu.edu<mailto:L.P.HAMRICK at tcu.edu>>; 'McGarvey, Nancy' <McGarvey.N at gmercyu.edu<mailto:McGarvey.N at gmercyu.edu>>; eril-l at lists.eril-l.org<mailto:eril-l at lists.eril-l.org> <eril-l at lists.eril-l.org<mailto:eril-l at lists.eril-l.org>>
Subject: Re: [Eril-l] Issues with ebsconet

>From our Ebsco rep: They are hoping to have it up by Friday, ALL of our systems are down, except for email.  EBSCONET is the priority.

Cynthia Cowan

E-Resources & Serials Specialist, RA&M

Univ of North Carolina at Chapel Hill

Davis Library CB#3938

PO Box 8890

Chapel Hill, NC 27515-8890

U.S.A.

P: 919-962-3673

From: Eril-l <eril-l-bounces at lists.eril-l.org<mailto:eril-l-bounces at lists.eril-l.org>> On Behalf Of Hamrick, Leah
Sent: Thursday, August 13, 2020 10:35 AM
To: 'McGarvey, Nancy' <McGarvey.N at gmercyu.edu<mailto:McGarvey.N at gmercyu.edu>>; eril-l at lists.eril-l.org<mailto:eril-l at lists.eril-l.org>
Subject: Re: [Eril-l] Issues with ebsconet

I've reached out to several of our reps and they are simply saying that they are working around the clock to get it fixed. There hasn't been a status update since Tuesday.

[cid:image001.jpg at 01D67482.6BFA61F0]

[cid:image002.png at 01D67482.6BFA61F0]

Leah Powell Hamrick

ELECTRONIC RESOURCES LIBRARIAN, TCU LIBRARY

TCU BOX 298400

FORT WORTH, TX 76129

817-257-7312

L.P.Hamrick at tcu.edu<mailto:L.P.Hamrick at tcu.edu>

From: Eril-l <eril-l-bounces at lists.eril-l.org<mailto:eril-l-bounces at lists.eril-l.org>> On Behalf Of McGarvey, Nancy
Sent: Thursday, August 13, 2020 9:31 AM
To: eril-l at lists.eril-l.org<mailto:eril-l at lists.eril-l.org>
Subject: [Eril-l] Issues with ebsconet

I noticed there were incident reports from Ebsco earlier this week about a service issue with ebsconet.  I haven't seen anything since Tuesday.  I just tried to get to ebsconet and get a Server Error (runtime error) so I'm guessing there is still an issue.  I tried calling customer service, but for the first time ever, there's no one to take my call, please leave a message, etc.

Does anyone have an update?  Any projection as to when this will be fixed?

Nancy

********************************

Nancy B. McGarvey

Electronic Resources Librarian/Assistant Library Director
Keiss Library and Learning Commons
Gwynedd Mercy University
1325 Sumneytown Pike
PO Box 901
Gwynedd Valley PA 19437-0901
email: mcgarvey.n at gmercyu.edu<mailto:mcgarvey.n at gmercyu.edu>
V:  215-646-7300 x21493
F:  215-641-5596

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