[Eril-l] Issues with ebsconet

[Cowan, Cynthia]

>From our Ebsco rep: They are hoping to have it up by Friday, ALL of our systems are down, except for email.  EBSCONET is the priority.



Cynthia Cowan
E-Resources & Serials Specialist, RA&M
Univ of North Carolina at Chapel Hill
Davis Library CB#3938
PO Box 8890
Chapel Hill, NC 27515-8890
U.S.A.
P: 919-962-3673





From: Eril-l <eril-l-bounces at lists.eril-l.org> On Behalf Of Hamrick, Leah
Sent: Thursday, August 13, 2020 10:35 AM
To: 'McGarvey, Nancy' <McGarvey.N at gmercyu.edu>; eril-l at lists.eril-l.org
Subject: Re: [Eril-l] Issues with ebsconet

I've reached out to several of our reps and they are simply saying that they are working around the clock to get it fixed. There hasn't been a status update since Tuesday.

[cid:image001.jpg at 01D67163.C40CC300]



[cid:image002.png at 01D67163.C40CC300]

Leah Powell Hamrick
ELECTRONIC RESOURCES LIBRARIAN, TCU LIBRARY
TCU BOX 298400
FORT WORTH, TX 76129
817-257-7312
L.P.Hamrick at tcu.edu<mailto:L.P.Hamrick at tcu.edu>



From: Eril-l <eril-l-bounces at lists.eril-l.org<mailto:eril-l-bounces at lists.eril-l.org>> On Behalf Of McGarvey, Nancy
Sent: Thursday, August 13, 2020 9:31 AM
To: eril-l at lists.eril-l.org<mailto:eril-l at lists.eril-l.org>
Subject: [Eril-l] Issues with ebsconet

I noticed there were incident reports from Ebsco earlier this week about a service issue with ebsconet.  I haven't seen anything since Tuesday.  I just tried to get to ebsconet and get a Server Error (runtime error) so I'm guessing there is still an issue.  I tried calling customer service, but for the first time ever, there's no one to take my call, please leave a message, etc.

Does anyone have an update?  Any projection as to when this will be fixed?

Nancy

********************************
Nancy B. McGarvey
Electronic Resources Librarian/Assistant Library Director
Keiss Library and Learning Commons
Gwynedd Mercy University
1325 Sumneytown Pike
PO Box 901
Gwynedd Valley PA 19437-0901
email: mcgarvey.n at gmercyu.edu<mailto:mcgarvey.n at gmercyu.edu>
V:  215-646-7300 x21493
F:  215-641-5596
********************************

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