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<p class="xmsonormal">From our Ebsco rep: They are hoping to have it up by Friday, ALL of our systems are down, except for email. EBSCONET is the priority.<o:p></o:p></p>
<p class="xmsonormal"><o:p> </o:p></p>
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<p class="MsoNormal"><i>Cynthia Cowan<o:p></o:p></i></p>
<p class="MsoNormal"><i>E-Resources & Serials Specialist, RA&M<o:p></o:p></i></p>
<p class="MsoNormal"><i>Univ of North Carolina at Chapel Hill<o:p></o:p></i></p>
<p class="MsoNormal"><i>Davis Library CB#3938<o:p></o:p></i></p>
<p class="MsoNormal"><i>PO Box 8890<o:p></o:p></i></p>
<p class="MsoNormal"><i>Chapel Hill, NC 27515-8890<o:p></o:p></i></p>
<p class="MsoNormal"><i><span style="font-family:"Courier New"">U.S.A.<o:p></o:p></span></i></p>
<p class="MsoNormal">P: 919-962-3673<o:p></o:p></p>
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<p class="MsoNormal"><b>From:</b> Eril-l <eril-l-bounces@lists.eril-l.org> <b>On Behalf Of
</b>Hamrick, Leah<br>
<b>Sent:</b> Thursday, August 13, 2020 10:35 AM<br>
<b>To:</b> 'McGarvey, Nancy' <McGarvey.N@gmercyu.edu>; eril-l@lists.eril-l.org<br>
<b>Subject:</b> Re: [Eril-l] Issues with ebsconet<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">I’ve reached out to several of our reps and they are simply saying that they are working around the clock to get it fixed. There hasn’t been a status update since Tuesday.<o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:14.0pt;color:#1F497D">Leah Powell Hamrick</span></b><span style="font-size:14.0pt;color:#1F497D"><o:p></o:p></span></p>
<p class="MsoNormal" style="line-height:12.0pt"><span style="font-size:10.0pt;color:#1F497D">ELECTRONIC RESOURCES LIBRARIAN, TCU LIBRARY<o:p></o:p></span></p>
<p class="MsoNormal" style="line-height:12.0pt"><span style="font-size:10.0pt;color:#1F497D">TCU BOX 298400<o:p></o:p></span></p>
<p class="MsoNormal" style="line-height:12.0pt"><span style="font-size:10.0pt;color:#1F497D">FORT WORTH, TX 76129<o:p></o:p></span></p>
<p class="MsoNormal" style="line-height:12.0pt"><span style="font-size:10.0pt;color:#1F497D">817-257-7312<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;color:#1F497D"><a href="mailto:L.P.Hamrick@tcu.edu">L.P.Hamrick@tcu.edu</a></span><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#7030A0"><o:p></o:p></span></p>
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<p class="MsoNormal"><b>From:</b> Eril-l <<a href="mailto:eril-l-bounces@lists.eril-l.org">eril-l-bounces@lists.eril-l.org</a>>
<b>On Behalf Of </b>McGarvey, Nancy<br>
<b>Sent:</b> Thursday, August 13, 2020 9:31 AM<br>
<b>To:</b> <a href="mailto:eril-l@lists.eril-l.org">eril-l@lists.eril-l.org</a><br>
<b>Subject:</b> [Eril-l] Issues with ebsconet<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I noticed there were incident reports from Ebsco earlier this week about a service issue with ebsconet. I haven’t seen anything since Tuesday. I just tried to get to ebsconet and get a Server Error (runtime error) so I’m guessing there
is still an issue. I tried calling customer service, but for the first time ever, there’s no one to take my call, please leave a message, etc.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Does anyone have an update? Any projection as to when this will be fixed?<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Nancy<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">********************************<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Nancy B. McGarvey<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Electronic Resources Librarian/Assistant Library Director
<br>
Keiss Library and Learning Commons<br>
Gwynedd Mercy University<br>
1325 Sumneytown Pike<br>
PO Box 901<br>
Gwynedd Valley PA 19437-0901<br>
email: <a href="mailto:mcgarvey.n@gmercyu.edu" target="_blank"><span style="color:blue">mcgarvey.n@gmercyu.edu</span></a><br>
V: 215-646-7300 x21493<br>
F: 215-641-5596<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">********************************<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
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