[Eril-l] flowchart for e-resource systems

[Jennifer Hill]

Hi Hong,
I  wish I could, but our libguides are password protected, as is our entire library website. :/  We work contractually with another college to run their library and due to client confidentiality, I cannot share. I did get a ton of inspiration from another person’s listserv post a couple of weeks ago, though! Here were the guides that she shared last month:



University of Kansas https://guides.lib.ku.edu/servicedesk/eaid

Mercyhurst University https://library.mercyhurst.edu/friendly.php?s=troubleshoot

Arthur Lakes Library http://libguides.mines.edu/offcampusaccess/troubleshooting

Wichita State https://westernu.libguides.com/eresources_troubleshooting

Windsor University http://leddy.uwindsor.ca/access-librarys-resources-distance-education-students

Saginaw Valley State University http://librarysubjectguides.svsu.edu/triage

Colorado State University https://libguides.colostate.edu/eresources

Colorado College http://coloradocollege.libguides.com/ElectronicResources

Cal State LA https://calstatela.libguides.com/erm

I hope this helps! Thanks to everyone who was able to share their guides. I learned a ton from you all.
Jennifer

Jennifer Hill
Distance Education Librarian/Electronic Resources Manager
Excelsior College Library
c/o JHU Sheridan Libraries/ELP
5801 Smith Ave. McAuley Bldg, Ste. 310
Baltimore, MD 21209
410-735-4202| jennifer.hill at jhu.edu<mailto:jennifer.hill at jhu.edu>


From: Ma, Hong <hma2 at luc.edu>
Sent: Thursday, May 9, 2019 2:52 PM
To: Sunshine Carter <scarter at umn.edu>; Jennifer Hill <jennifer.hill at jhu.edu>
Cc: eril-l at lists.eril-l.org
Subject: RE: [Eril-l] flowchart for e-resource systems

Thanks, Sunshine and Jennifer!

Jennifer – I am also interested in the libguide you created. Would be possible for you to share the link?

Thanks a lot!

Hong

Hong Ma | Head of Library Systems
Loyola University Chicago  | Office: 773-508-2590 | Email: hma2 at luc.edu<mailto:hma2 at luc.edu>

Protect your online privacy and reputation. Learn more<https://staysafeonline.org/resources/>


From: Eril-l <eril-l-bounces at lists.eril-l.org<mailto:eril-l-bounces at lists.eril-l.org>> On Behalf Of Sunshine Carter
Sent: Thursday, May 09, 2019 1:41 PM
To: Jennifer Hill <jennifer.hill at jhu.edu<mailto:jennifer.hill at jhu.edu>>
Cc: eril-l at lists.eril-l.org<mailto:eril-l at lists.eril-l.org>
Subject: Re: [Eril-l] flowchart for e-resource systems

Hi Jennifer,
Stacie Trail and I have used a context flow diagram in our troubleshooting classes that is helpful for staff in understanding the big picture. We are Ex Libris customers so they are heavily represented in our diagram.
The diagrams is located at https://drive.google.com/open?id=1vqpbUsxDTbuuWDzCZE8UWFR8i6EEPdql and many of our diagrams are located in the overarching folder<https://drive.google.com/open?id=0B376xj2rtKCTa0dJMDNCMDM2blU>.

Hope that helps.

Sunshine
--
Sunshine J. Carter
Interim Collection Development Officer &
Electronic Resources Librarian/ERM Unit Manager
University of Minnesota Libraries
309 19th Avenue S.
Minneapolis, MN 55455
Tel: 612-625-5615
scarter at umn.edu<mailto:scarter at umn.edu>


On Thu, May 9, 2019 at 12:52 PM Jennifer Hill <jennifer.hill at jhu.edu<mailto:jennifer.hill at jhu.edu>> wrote:
Hi all,
I recently created a troubleshooting libguide for my team members to help them understand different types of issues and who to report them to.
However, they are struggling to understand how our different systems (link resolver, discovery tool, etc.) feed information to one another. I’m going to make a flow chart, but I just know that some of you have this already ☺

If you have one that you are willing to share to help me get started, thank you in advance!
Best,
Jennifer

Jennifer Hill
Distance Education Librarian/Electronic Resources Manager
Excelsior College Library
c/o JHU Sheridan Libraries/ELP
5801 Smith Ave. McAuley Bldg, Ste. 310
Baltimore, MD 21209
410-735-4202| jennifer.hill at jhu.edu<mailto:jennifer.hill at jhu.edu>


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