[Eril-l] [EXTERNAL] Re: Wiley slowness/timeouts

Keating, Clare Clare.Keating at UToledo.Edu
Mon Dec 2 12:53:17 PST 2019

We’ve been experiencing both timeouts and slowness today for Wiley while using Chrome and Firefox. It is frequently throwing Error 524 “a timeout occurred”, especially on-campus.


Clare Keating
Electronic Resources Librarian
University of Toledo Libraries
Toledo, Ohio 43606-3390
clare.keating at utoledo.edu<mailto:clare.keating at utoledo.edu>

From: Eril-l <eril-l-bounces at lists.eril-l.org> On Behalf Of Emily Miller-Francisco
Sent: Monday, December 2, 2019 3:36 PM
To: Kenyon Stuart <kstuart at umich.edu>
Cc: eril-l at lists.eril-l.org
Subject: [EXTERNAL] Re: [Eril-l] Wiley slowness/timeouts

It's definitely slow here. I can get to the homepage, but searches aren't resolving.


Emily Miller-Francisco
E-Resource and Web Librarian
Southern Oregon University
541-552-6819<tel:541-552-6819> / millere at sou.edu<mailto:millere at sou.edu>

On Mon, Dec 2, 2019 at 12:30 PM Kenyon Stuart <kstuart at umich.edu<mailto:kstuart at umich.edu>> wrote:

We have received reports of slow connections to Wiley including some timeouts. I have been able to confirm this with some links resolving in a few seconds, others in a half minute or some and some leading to a Cloudflare page indicating a host (onlinelibrary.wiley.com<https://urldefense.proofpoint.com/v2/url?u=http-3A__onlinelibrary.wiley.com&d=DwMFaQ&c=heEcP2AsrLOv4XP8e7I9NA&r=P8uANTFpv6eCwhWwwA0YgbZVnt0SQLDb0bMYV2v9sq0&m=jcy-TsdTrTQ9y_1PFBw89yth3f5gnY8aUoX2c38T10c&s=HvV4-iSVkiAFuiQlye6Q2PExAMnQ7htkPmGWC80cERs&e=>) error.

Has anyone else been having problems connecting to Wiley today?

Thank you,

Kenyon Stuart
Metadata Services Unit
320 Harlan Hatcher Graduate Library
University of Michigan
Ann Arbor, Michigan 48109-1190 USA
email: kstuart at umich.edu<mailto:kstuart at umich.edu>
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