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<p class="MsoNormal">We’ve been experiencing both timeouts and slowness today for Wiley while using Chrome and Firefox. It is frequently throwing Error 524 “a timeout occurred”, especially on-campus.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Clare<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal" style="line-height:16.0pt"><span style="font-size:10.0pt;font-family:"Arial",sans-serif">Clare Keating<o:p></o:p></span></p>
<p class="MsoNormal" style="line-height:16.0pt"><span style="font-size:10.0pt;font-family:"Arial",sans-serif">Electronic Resources Librarian<o:p></o:p></span></p>
<p class="MsoNormal" style="line-height:14.0pt"><span style="font-size:10.0pt;font-family:"Arial",sans-serif">University of Toledo Libraries<br>
Toledo, Ohio 43606-3390<o:p></o:p></span></p>
<p class="MsoNormal" style="line-height:14.0pt"><span style="font-size:10.0pt;font-family:"Arial",sans-serif">419.530.2614<o:p></o:p></span></p>
<p class="MsoNormal" style="line-height:14.0pt"><span style="font-size:10.0pt;font-family:"Arial",sans-serif"><a href="mailto:clare.keating@utoledo.edu"><span style="color:windowtext">clare.keating@utoledo.edu</span></a><o:p></o:p></span></p>
<p class="MsoNormal" style="line-height:14.0pt"><span style="font-family:"Arial",sans-serif;color:#4C4C4C"><o:p> </o:p></span></p>
<p class="MsoNormal"><b>From:</b> Eril-l <eril-l-bounces@lists.eril-l.org> <b>On Behalf Of
</b>Emily Miller-Francisco<br>
<b>Sent:</b> Monday, December 2, 2019 3:36 PM<br>
<b>To:</b> Kenyon Stuart <kstuart@umich.edu><br>
<b>Cc:</b> eril-l@lists.eril-l.org<br>
<b>Subject:</b> [EXTERNAL] Re: [Eril-l] Wiley slowness/timeouts<o:p></o:p></p>
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<p class="MsoNormal">It's definitely slow here. I can get to the homepage, but searches aren't resolving.<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Emily<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">------------------------------<br>
<b>Emily Miller-Francisco</b><br>
E-Resource and Web Librarian<br>
Southern Oregon University<o:p></o:p></p>
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<p class="MsoNormal"><a href="tel:541-552-6819" target="_blank">541-552-6819</a> /
<a href="mailto:millere@sou.edu" target="_blank">millere@sou.edu</a> <o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">On Mon, Dec 2, 2019 at 12:30 PM Kenyon Stuart <<a href="mailto:kstuart@umich.edu" target="_blank">kstuart@umich.edu</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif">Hello,<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif">We have received reports of slow connections to Wiley including some timeouts. I have been able to confirm this with some links resolving in a few seconds, others in a half minute
or some and some leading to a Cloudflare page indicating a host (<a href="https://urldefense.proofpoint.com/v2/url?u=http-3A__onlinelibrary.wiley.com&d=DwMFaQ&c=heEcP2AsrLOv4XP8e7I9NA&r=P8uANTFpv6eCwhWwwA0YgbZVnt0SQLDb0bMYV2v9sq0&m=jcy-TsdTrTQ9y_1PFBw89yth3f5gnY8aUoX2c38T10c&s=HvV4-iSVkiAFuiQlye6Q2PExAMnQ7htkPmGWC80cERs&e=" target="_blank">onlinelibrary.wiley.com</a>)
error.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif">Has anyone else been having problems connecting to Wiley today?<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif">Thank you,<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
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<p class="MsoNormal">Kenyon Stuart<o:p></o:p></p>
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<p class="MsoNormal">Metadata Services Unit<o:p></o:p></p>
<p class="MsoNormal">320 Harlan Hatcher Graduate Library<o:p></o:p></p>
<p class="MsoNormal">University of Michigan<o:p></o:p></p>
<p class="MsoNormal">Ann Arbor, Michigan 48109-1190 USA<o:p></o:p></p>
<p class="MsoNormal"><span style="color:black">email:</span><span style="color:blue"> <a href="mailto:kstuart@umich.edu" target="_blank">kstuart@umich.edu</a></span><span style="color:black"><o:p></o:p></span></p>
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<p class="MsoNormal">_______________________________________________<br>
Eril-l mailing list<br>
<a href="mailto:Eril-l@lists.eril-l.org" target="_blank">Eril-l@lists.eril-l.org</a><br>
<a href="https://urldefense.proofpoint.com/v2/url?u=http-3A__lists.eril-2Dl.org_listinfo.cgi_eril-2Dl-2Deril-2Dl.org&d=DwMFaQ&c=heEcP2AsrLOv4XP8e7I9NA&r=P8uANTFpv6eCwhWwwA0YgbZVnt0SQLDb0bMYV2v9sq0&m=jcy-TsdTrTQ9y_1PFBw89yth3f5gnY8aUoX2c38T10c&s=kIx4XqmErtEr5DL9G7IodABi6FFV7uJm0xprglPozZY&e=" target="_blank">http://lists.eril-l.org/listinfo.cgi/eril-l-eril-l.org</a><o:p></o:p></p>
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