[Eril-l] ALCTS e-Forum: Measuring, Tracking and Using Key Performance Indicators in Technical Services and Collections

ALCTS-CE Announce alcts.ce.announce at gmail.com
Mon Aug 5 08:25:41 PDT 2019

*Cross posted to multiple lists.*

ALCTS e-Forum: Measuring, Tracking and Using Key Performance Indicators in
Technical Services and Collections

August 20-21, 2019

Moderated by Sarah Peterson and Lisa Sampley

Please join us for an e-forum discussion. It’s free and open to everyone!

Registration information is at the end of the message.

Each day, discussion begins and ends at:

Pacific: 7 a.m. – 3 p.m.

Mountain: 8 a.m. – 4 p.m.

Central: 9 a.m. – 5 p.m.

Eastern: 10 a.m. – 6 p.m.

As data-driven decision making becomes more important and drives the
planning and use of resources in our libraries, Technical Services and
Collections departments are having to shift the statistics and information
we gather and use. For example, we are being asked to measure turnaround
time, determine workload capacity, and create a staffing profile based on
workload. This e-forum will discuss the numbers our libraries want to see
and how we’re gathering them, and how we are using them to improve our work

In this e-Forum, attendees will:


   Share their experiences with gathering and reporting meaningful

   Share their involvement with changing processes and procedures

   Discuss approaches and challenges

   Speculate about what the future holds for these areas


Sarah Peterson is the Systemwide Products Director for the Tulsa
City-County Library. She received her MLIS from the University of Oklahoma.
She worked for the Tulsa City-County Library in cataloging and as Technical
Services Manager for 20 years, served as Library Director at OSU-Tulsa for
2 years, as Director of Collection Anywhere for the Metropolitan Library
System for 2 years, and has now returned to Tulsa in a similar role in
charge of both Collection Development and Technical Services.

Lisa Sampley is the Collection Services Manager for the Springfield Greene
County Library. Lisa received her MLIS degree for the University of
Missouri. Lisa has worked for the Springfield Greene County Library for 38
years in a variety of positions from children’s services to Branch Manager.
She has been in her current position which includes both Collection
Management and Technical Services since 2004.

What Is an e-Forum?

An ALCTS e-forum provides an opportunity for librarians to discuss matters
of interest, led by a moderator, through the e-forum discussion list. The
e-forum discussion list works like an email listserv: register your email
address with the list, and then you will receive messages and communicate
with other participants through an email discussion. Most e-forums last two
to three days. Registration is necessary to participate, but it's free.

For information about upcoming e-forums, please visit

How to Register

You must register your email address to subscribe to or access an
electronic discussion list on ALA's Mailing List Service. Once you have
registered for one e-forum, you do not need to register again, unless you
choose to leave the list. Find instructions for subscribing and
unsubscribing online. (

If you have any problems, please contact alcts-eforum-request at lists.ala.org.

*Posted on behalf of the ALCTS Continuing Education Committee.*
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