[Eril-l] [External] Re: Infobase Films on Demand Chat Popup Feature

[Peri, Nina M.]

Hello all --

I just received this reply:

"I wanted to let you know that we are working to resolve this issue and turn it into a setting within the admin portal that can be turned off.  I will notify you once this feature is available and help you disable the chat if you like."

Hope it helps.

Nina

Nina Peri, MSLS
Collection Development Librarian for Licensed Resources
Project Coordinator, DigitalCommons at Fairfield
Fairfield University, DiMenna-Nyselius Library
nperi at fairfield.edu
203-254-4000 ext. 2039
Learn more about DigitalCommons at Fairfield here


-----Original Message-----
From: Eril-l [mailto:eril-l-bounces at lists.eril-l.org] On Behalf Of Jennifer Hill
Sent: Wednesday, April 03, 2019 4:21 PM
To: eril-l at lists.eril-l.org
Subject: [External] Re: [Eril-l] Infobase Films on Demand Chat Popup Feature

Thank you for bringing the Films on Demand "live chat" feature to our attention. I had not seen it yet. I just emailed FOD to see if they can hide it for our school too.
I agree it would be confusing for users and I am curious what types of questions they would answer and which they would refer to the home library to answer.

Best,
Jennifer
Jennifer Hill
Distance Education Librarian/Electronic Resources Manager Excelsior College Library c/o JHU Sheridan Libraries/ELP
5801 Smith Ave. McAuley Bldg, Ste. 310
Baltimore, MD 21209
410-735-4202| jennifer.hill at jhu.edu




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