[Eril-l] problem with NYT.com group pass access

[Arndt,Theresa]

We've had a campus site-license to NYT.com for several years, and this is a new problem.  A long-time user tried to re-register for his annual group pass.  His login with his college credentials appears to work fine.  But he keeps getting challenged with a message that he has "exceeded his 5 free articles".   Those of us trying to trouble-shoot already have current individual accounts, so it's difficult to replicate.

I've written to our educational accounts contact at NYT.com, but in the meantime, anyone else having this problem or have any tips to solve it?

- Thanks, Theresa

Theresa Arndt, MLS
Associate Director for Library Resources and Administration
Library and Information Services
Dickinson College
P.O. Box 1773
Carlisle, PA 17013
voice:  717-245-1750
fax:  717-245-1439
arndtt at dickinson.edu<mailto:arndtt at dickinson.edu>

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